Business Process Services for Utilities

Transforming your organisation for a digital world

Embrace the new digital world and transform your business, delivering operational excellence, delighting customers and reducing cost in order to become a high-performing market leader.

It’s a fact that there is large-scale disruption taking place in the utilities sector. From recently engaging with a number of utilities organisations, we know that changes in customer expectations, modifications to regulatory and political policies, ageing infrastructure, micro-grids and new, agile entrants into the market are all having an impact

As new entrants come into the market to provide single or multi-utility services, competitive pressure is mounting, as is the need to minimise losses within costly, ageing infrastructure.

At Atos, we make digital business transformation change happen. As your trusted business process services partner, we fundamentally understand your industry and have a world-leading legacy of driving digital transformation.

of consumers are open to trying new digital services from utilities providers*

*Demanding Digital for Utilties 2016 – Market Research Report

Why Choose Atos

At Atos, we make organisational change happen. By working in partnership with you, you can continuously and confidently transform your business to revolutionise your customer experience, inspire and engage your employees, and reduce your operational costs.

Our team is made up of talented people with a strong heritage in the UK Utilities sector; committed to constant forward momentum by tapping into innovation not only across utilities but across all relevant industry segments.

We believe in doing the right thing for our customers to deliver business outcomes.

Customer First

We start with the end customer, look at how the customer would like to interact with the organisation and use this to design an organisation’s operations – with the ultimate aim of making that organisation ‘easier to do business with’.

Holistic Transformation

We focus on holistic transformation rather than selling you products and automating disparate systems.

Automation First

We apply an automation-first strategy to services; digitising business processes to drive greater efficiencies, responsiveness and productivity.

Committed to UK Utilities Industry

We are one of the few Systems Integrators that continues to invest in UK utilities partnerships and innovation with €300m in R&D across 15 centres.

NS&I: Achieving Business Transformation – Case Study

Making NS&I easy to do business with – Case Study

“We had huge expectations. A complete overhaul of our operations bringing us into the 21st century with one of the best equipped operations in the UK financial services market. The level and complexity of the change was much greater than we anticipated at the outset but we have done it. Most importantly we have made this quantum shift without any significant customer related problems.”

View Our Case Study

Related resources

Market Research paper

Demanding Digital – Utilities in Focus

Utilities companies provide essential services that we can’t live without. Water, gas and electric are perceived to be silent services.

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Our experts

Image of an expert

Neil Holland

SVP Telco, Media & Utilities Sales

Image of an expert

Rob Douglas

Business Development, Energy & Utilities

Chris Darlington

Vice President, Business Process Services at Atos

Contact Neil Holland, Tel: +44 (0)20 7830 4444