October 17, 2018

The Data-driven Utility: focus on customers and operations

Most days we see AI and data analytics featuring in mainstream media stories: these themes are no longer buried in technical and academic domains. Over the last twenty-five years, I have rarely seen a technology theme adopted in the utility sector with such enthusiasm – or indeed with such speed. As always, when a technology topic hits the headlines, we need to look beyond the hyperbole and explore the actual implications. We need to ask what constitutes a data-driven utility and what is the most direct…