Enterprises everywhere are entering a new era where AI moves from simple assistance to autonomous action, redefining how services are delivered and how work gets done. But autonomy also raises new risks. Without the right governance, you face challenges like unclear decision paths, inconsistent behavior, and security exposure. That’s why sovereignty, oversight and disciplined orchestration aren’t optional. They’re essential.
Our agentic AI strategy is built to address that reality head‑on.
A New Model for Delivering Outcomes
Agentic AI enables a new way to deliver digital services. Instead of relying primarily on human effort, outcomes are produced through orchestrated teams of AI agents and people.AI handles repeatable, data‑intensive task at speed and scale, while people focus on intent, judgment, escalation, quality and accountability. This hybrid model allows organizations to accelerate value creation, improve consistency and move toward more outcome-based service delivery. We’re applying it internally first as our own “client zero.” That lets us industrialize governance, cost control, security and agentic delivery before we bring the model into your environment.
Three Commitments That Guide Our Strategy
1. Sovereignty as a foundational requirement
As agents take on more decision-making and business logic, maintaining control becomes critical. You retain ownership of your data, models, orchestration layers and runtime environments — especially important in public‑sector, regulated and mission‑critical settings.
2. A fullstack, operated approach to Agentic AI
We bring together everything needed to run Agentic AI safely under one operating model: orchestration, autonomous execution, governance, cybersecurity, FinOps and human-in-the-loop controls. Together, they give you a governed, sovereign system you can trust in production.
3. A practical path to autonomous service delivery
We help organizations progressively adopt agentic delivery models. This includes building AI fluency across teams, modernizing delivery models and aligning delivery economics with autonomous execution — enabling a gradual transition toward AI-enabled service models.
If you want to dive deeper into how to scale autonomy responsibly, our latest whitepaper covers:
- Why agentic AI is emerging as the next major operational model
- The risks that hold organizations back today — from race conditions to non‑deterministic behavior
- The non-negotiables of scaled autonomy: Sovereignty, responsibility and security
- The operating blueprint needed to run autonomous agents safely in live environments
Agentic AI will define the next era of enterprise services, but the challenge for enterprises is no longer innovation — it is execution. We are already working with clients to deploy agentic AI at scale, in complex environments. By transforming our own operating model first and acting as Client Zero, Atos is industrializing agentic AI as a governed, production‑ready capability —delivering value today, not promises for tomorrow.
Florin Rotar
Chief Technology Officer
Atos Group
Agentic AI at Work: By the Numbers
The momentum is already visible across real production environments:
Autonomous Decision Making
According to Gartner®, at least 15% of day-to-day work decisions will be made autonomously through agentic AI by 2028, up from 0% in 20241.
1Gartner Press Release, Gartner Predicts Over 40% of Agentic AI Projects Will Be Canceled by End of 2027, June 25, 2025. GARTNER is a trademark of Gartner, Inc. and its affiliates.
Operational Efficiency Powered by Atos
From Gen AI-assisted troubleshooting to autonomous remediation, Atos’s agentic systems progressively reduce operational noise with 40–60% fewer level 1-2 tickets, 55–75% incidents resolved end-to-end without human intervention and a 20–40% reduction in mean time to repair (MTTR).
Internal Agentic Transformation
Across Atos’s core business functions, agentic AI accelerates internal operations with a 60% reduction in time‑to‑first‑draft for sales proposals, 80% faster CSAT sentiment analysis, a 20% effort reduction in contract review, and 25% savings across procurement processes.
How We Help You Scale Autonomy Responsibly
Our Sovereign Agentic Studios are the execution engine that help move organizations beyond promising pilots to fully governed, production‑grade agentic AI at scale.
Our studios accelerate innovation while maintaining sovereignty, compliance and operational certainty.
This unique model enables you to:
- Identify and prioritize high‑value, operationally grounded use cases
- Design and validate agentic workflows in safe, controlled environments
- Industrialize proven use cases into live enterprise environments
Governance, security, financial discipline and accountability are embedded throughout to ensure your AI journey moves from augmentation to autonomy safely—especially in regulated, sovereign or mission‑critical environments.
Global Delivery Hubs to Support Execution
Our Sovereign Agentic Studios are supported by a network of specialized innovation hubs and our established Global Delivery Centers (GDCs). Together they accelerate progress while keeping governance, integration discipline and operational rigor at the center of every step.
These hubs give you structured environments, defined milestones and the governance discipline needed to move from early exploration to production‑ready autonomy.
- Birmingham, UK: Anchors sovereign-aligned, production-ready deployment for regulated and mission-critical operations.
- Irving, US: Accelerates early-stage engagements and helps you define priority use cases and actionable milestones.
- France: Supports large-scale industrialization of agentic AI across applications, cloud infrastructures and data platforms.
- Germany: Expands our European agentic delivery footprint.
The global Sovereign Agentic Studios support clients across all geographies, while we continue expanding regional hubs to address local sovereignty requirements and accelerate deployment.
Startup Ecosystem to Accelerate Scaling
Innovation moves quickly but scaling it safely requires structure and governance. That’s why Scaler, our open innovation accelerator program, is embedded within our Sovereign Agentic Studios.
Through Scaler, we bring together startups with complementary strengths across the agentic lifecycle, from process assessment and AI-driven workforce augmentation to sovereign-grade execution and continuous performance governance.
The current cohort —KYP.ai, Ema, Pay‑i, Klarity, Poolside and Noma Security—strengthens our ability to combine startup innovation with industrial‑grade delivery, ensuring the highest standards of accountability, security, data privacy and regulatory alignment.
Partners
We build an innovation ecosystem. We collaborate and invest in companies that develop cutting-edge technologies.
Offers horizontal agentic platform for building enterprise AI employees, enabling organizations to automate complex, multi-step business processes while maintaining human oversight and governance.
Helps organizations identify inefficiencies and deliver actionable insights by capturing and mapping processes. It enables enterprises to understand how they operate, adapt with agility and drive compounding, measurable change across the entire organization.
Provides a process intelligence platform capturing real-time data across enterprise workforce, processes, and technology to identify where autonomous agents can create value and build a factbased business case for transformation.
Secures the full AI life-cycle thought a discovery and governance platform in a comprehensive and contextualized environment. It manages new AI adoption risks and criminal innovation that traditional security tools don't.
Ensures AI investment is measurable, accountable, and aligned to business outcomes. The platform provides financial governance and ROI measurement, giving organizations real-time visibility into the cost, performance, and business value of every AI model, agent, and workflow in production.
Builds sovereign AI platform, developing powerful models and enterprise-grade products. Autonomous agents operate securely, observably, within defined guardrails allowing governments and enterprises to deploy AI at scale with control and trust.
How we make an impact
Satair
Lilly: Transforming Satair’s Customer Service With AI
Lilly began as a single AI agent and became the engine of Satair’s enterprise‑wide AI transformation, reducing quotation processing from 24 hours to 2 minutes and delivered 99% accuracy. Its success led Satair to build an AI Centre of Excellence, scaling seven solutions and identifying 50+ use cases — boosting productivity, customer experience and enterprise‑wide digital transformation.
Contact us for more information.
