Enhancing performance for KS Large Bore Pistons with Next Generation Managed IT Services
Consistent, secure IT services for maximum availability and global efficiency
At a glance
Outcomes
- Centralized IT operations management for 100 users, 100 clients, and 50 servers across all locations
- Global service delivery for 60 users in China and 90 users in the U.S.
- Service desk with 1st-, 2nd-, and 3rd-level support for rapid incident resolution
- Enhanced service quality with defined SLAs, including KPI reporting and regular reviews
- High operational continuity through managed services and centralized control of all IT processes
Our successful partnership with Atos enables us to achieve seamless production, global collaboration and an efficient, centrally managed IT infrastructure. We particularly value collaborative partnership based on mutual respect, as well as the close communication that allows for quick and targeted responses. Tailored solutions and continuity within the teams foster trust, stability and sustainable added value.
Guelbahar Mahmut
Head of IT-Management
KS Large Bore Pistons Germany GmbH
Client Challenge
When managed services are the need of the hour
The client was looking to ensure seamless production and consistent, secure IT operations after the carve-out, through continued managed services provided by Atos.
They are focused on ensuring support for their global users in Germany, China and U.S. under standardized IT processes and compliance standards. They are also keen to implement IT business continuity in collaboration with Atos to ensure a seamless IT infrastructure and prevent production outages.
Solution
Productivity. Efficiency. Availability.
Atos provides a comprehensive IT outsourcing solution, taking responsibility for the operation and management of core IT services. These include centralized IT Service Management (ITSM), Active Directory, and Microsoft cloud services such as Teams, SharePoint, and Intune. The solution is complemented by a robust network architecture comprising site-to-site VPNs, LAN, WAN, and WLAN, as well as endpoint security using BitLocker and Azure MFA.
The scope of services also covers servers, storage and backup, databases, tenant management, mobile device management, workplace and file services, and telephony. SAP Basis operations and the Service Desk are also part of the services provided by Atos.
Atos manages all relevant service management processes end-to-end and across all support levels. This includes Incident Management, including Major Incidents, as well as Change, Request, Problem, and Service Management. Regular ticket and process reviews, comprehensive documentation, and continuous version history ensure transparency and traceability. In addition, Atos conducts SLA and KPI reviews, including performance metrics and Root Cause Analyses (RCA), and creates and continuously updates knowledge base articles.
Business Benefits
Tangible, sustainable results
The Atos solution has improved KS Large Bore Pistons Germany GmbH’s operational quality and security standards. The centrally managed, unified IT infrastructure lays the foundation for high-performance, cross-location collaboration and ensures consistent and reliable service delivery across all countries.
The newly introduced centralized management enables high operational efficiency, allowing KS Large Bore Pistons Germany GmbH to flexibly scale its IT services and meet growing demands, reduce complexities, and optimize ongoing operating costs.
Why Atos
Atos’s close, collaborative partnership is based on mutual respect and common goals – accelerating intelligence and creating sustainable business solutions. The regular connect with customers enables quick and targeted responses. Tailored solutions, aligned with each customer’s unique processes, create tangible added value.
Continuity within the teams ensures stability and a deeper understanding of our client’s evolving needs – the foundation for trust and long-term success.