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Intelligent Automation

Accelerate digital transformation with agentic automation

Reimagine automation with AI-powered digital agents

Automation is a catalyst for strategic agility and innovation. At Atos, intelligent automation services combine robotic process automation (RPA), generative AI, and agentic AI – empowering your business to become even more adaptive, efficient, and future-ready.

From bots to intelligent agents: the next evolution of automation

We go beyond traditional rule-based automation to intelligent agents that understand, learn, and act autonomously. Our solution leverages:

  • RPA foundations: Automate structured, high-volume tasks with speed and accuracy.
  • Generative AI: Introduce cognitive intelligence to accelerate development and expand possibilities.
  • Agentic AI: Enable goal-driven agents to make intelligent decisions and orchestrate complex processes.

Key benefits:

  • Accelerate development: Cut build time by up to 40%.
  • Increase impact: Automate scenarios with over 90% accuracy.
  • Enhance decision-making: Achieve dynamic, goal-driven automation.

Robot connect AI everywhere conceptual abstract

250+

Clients

5 000+

Use cases in production

3 000+

Automation experts

Our capabilities

Process discovery and mining

Discover real process flows with deep, tool-driven insights. Leverage data-driven intelligence to reimagine, optimize, and streamline processes – creating an automated flow that supports a smarter, sustainable automation pipeline.

Business process automation

Intelligent automation that drives business transformation – integrating RPA, AI, and rapid applications to enable seamless collaboration, streamline workflows, enhance self-service, improve user engagement, and boost operational agility.

AI enabled IT Ops

Elevate IT operations with agentic AI-powered automation – from L1 automation and AI assistants for support teams to automated root cause analysis and zero-touch operations. Improve efficiency, reduce costs, and enhance customer satisfaction.

How we make an impact

Siemens Energy

Siemens Energy

Enhancing SAP efficiency with intelligent automation

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We implemented over 500 bots across 18 SAP systems to automate system monitoring, intelligent alerting, and ticketing processes. Key innovations include automated ticket creation, compliance monitoring, and proactive test automation. This significantly reduced manual effort, enhanced system uptime, and supported Siemens Energy’s broader digital transformation objectives.

BSWH

Baylor Scott & White Health

AI-powered automation for faster claims recoupment

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We helped BSWH eliminate a four-year backlog of 50,000 unreconciled refund claims by implementing an AI-powered document processing and automation solution. The solution delivered 96% accuracy, enabling seamless claims reconciliation and significantly enhancing operational efficiency.

CHUBB

CHUBB

Scalable automation for straight-through policy processing

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To minimize delays, optimize operational capacity, and enhance broker satisfaction, we helped automate end-to-end policy processes, including issuance, cancellation, and renewals. We also delivered ongoing automation enhancements and provided sustained operational support within the client’s environment.

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Harnessing the Power of We

Awards

Market Leader in HFS Horizons

Atos has been recognized as a Market Leader in the HFS Horizons: AADA Quadfecta Services for the Generative Enterprise 2024, which evaluated 27 service providers on their effectiveness in helping clients adopt Analytics, AI, Data Platforms, and Automation to drive innovation and value.
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Contact us for more information.