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Key Non-Financial Performance Indicators

Atos started its sustainability and corporate social responsibility journey over ten years ago and is a recognized leader in its industry across Environment, Social and Governance criteria.

The following tables set out the main Key Performance Indicators (KPIs) relating to Atos Sustainability and Corporate Social Responsibility linked to its 3 ESG dimensions.

The complete set of KPIs, calculations, scope of perimeter and many other data are detailed in our Corporate Social Responsibility Report.

Atos reports each year in accordance with the GRI Standards and with the Sustainability Accounting Standards Board (SASB) standards for Software & IT Services, to further identify  ESG issues that may have an operational or financial impact on the company.

GRI Standards Content Index table

SASB Content Index table

Environmental dimension

Relevant topics Key Performance Indicators
(KPIs)
Standard
code
2023 2022 2021 2020 2019
Energy Efficiency of Atos Operations Energy Consumption in Offices & Data Centers (MWh) GRI 302-1;
SASB TC-SI-130a.1(1)
454,833 477,379 519,800 579,140 702,398
Percentage of electricity consumed by Offices & Data Centers coming from renewable sources (Including RECs) SASB TC-SI-130a.1 (3) 68% 59% 67% 46% 32%
Energy Intensity by Revenue
(Total direct and indirect energy)
(MWh per € Million)
GRI 302-3 43.34 42.19 48.32 51.80 61.36
Carbon Footprint of Atos All GHG Emissions (Scopes 1, 2, 3)
(Millions tCO2e)
GRI 305-4 2.2 2.5 2.4 2.8 3.3
Reduction of all GHG emissions (Scopes 1,2,3) compared to 2019 as base year -32.5% -23.8% -27% -15% -
GHG Emissions Intensity by Revenue - All GHG emissions (Scopes 1, 2, 3)
(in tons CO2e/€ Million)
GRI 305-4_A_c2.1 208 222 222 250 285
Environmental Certification Number of Offices and Data Centers ISO14001 certified A14 95 108 99 99 103
Core Data Centers[1] Estimated average Power User Effectiveness (PUE) for Core Data Centers GRI 302-5_A 1.44 1.44 1.41 1.45 1.52

[1] Core Data Centers; Strategic data centers operated by Atos.

Social dimension

Relevant Topics Key Performance Indicators
(KPIs)
Standard
code
2023 2022 2021 2020 2019
Talent Attraction and Retention Total number of employees recruited GRI 401-1 13,771 28,919 25,281 11,495 12,051
Percentage of females recruited GRI 401-1 35.7% 34.4% 35.7% 36.7% 33.5%
Retention rate among key people M.22.1 93% 89% 94% 95% --
Skills Management & Development Average hours of training per employee GRI 404-1 54 63 52 47 39
Digital Certifications obtained per year GRI 404-2 72,888 85,746 100,026 85,216 51,736
Employees' Health & Safety Global absenteeism rate (%) GRI 403 1.6% 1.6% 1.9% 1.8% 2.4%
Diversity Percentage of females within Atos GRI 405-1;
SASB TC-SI-330a.3
32.7% 32.1% 31.5% 30.9% 30.9%
Percentage of females within the Group Executive Management[2] GRI 405-1;
SASB TC-SI-330a.3(1)
32% 30% 32% 30% 13%
Number of nationalities within Atos GRI 405-1;
SASB TC-SI-330a.3
143 145 149 139 134

[2] Group Executive Management: A network of 450 top senior management holders of management positions and talents. Responsible for implementing strategy and delivering operational performance.

Governance dimension

Relevant Topics Key Performance Indicators (KPIs) Standard
code
2023 2022 2021 2020 2019
Client Satisfaction and Delivery Capability Net Promoter Score from our clients GRI 2-29 74% 66% 65% 65% 59%
Group Overall Customer Satisfaction (from 0 to 10) GRI 2-29 8.81 8.64 8.61 8.5 8.40
Innovation Client perception to Atos Innovation in customer satisfaction surveys (Average score from 1 to 10) A10 8.22 8.17 8.05 7.63 --
Security and Data Protection Percentage of coverage of ISO 27001 certifications A3;
SASB TC-SI-230a.2
99% 97% 98% 100% 100%
Percentage of compliance to malicious code prevention A3;
SASB TC-SI-230a.2
99% 100% 100% 100% 98%
Total amount of fines exceeding € 300 thousand paid by the company and resulting as the final and not appealable outcome of a legal proceedings for breach of data privacy regulations GRI 418-1;
SASB TC-SI-220a.3
0 0 0 0 0
Corporate Governance Attendance rate at Board meetings GRI 2-18 93% 97% 97% 96% 85%
Percentage of females within the Board of Directors[3] GRI 405-1 56% 57% 46% 46% 40%
Compliance with Laws and Regulations Percentage of employees who successfully completed the Code of Ethics´ e-learning GRI 205-2 92% 89% 88% 98% 95%
Number of significant fines exceeding € 300 thousand paid by the company and resulting as the final and not appealable outcome of a legal proceedings GRI 2-27; SASB TC-SI-520a.1 0 0 0 0 0
Supply Chain Total percentage of spend assessed by EcoVadis and alternative assessments A17 73% 70% 68% 63% 56%

[3] 40% (4 out of 10) pursuant to the legal ratio. In accordance with art L225-23 and L225-27-1 of the French Commercial Code, the Director representing the employee shareholders and the Employee Directors are not to be taken into account to determine the ratio of gender diversity on the Board of Directors.