Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | Pardot Privacy Policy | Oktopost Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Demanding Digital

Utilities in Focus

Over half (53%)
of consumers

 

are open to trying
new digital services from their
utilities providers.

Utilities in Focus

Atos commissioned independent research to understand how consumers feel about the digital services offered to them currently and what they would like to see from them in the future.

37% of respondents said the digital services from their utilities providers were either ‘good’ or ‘outstanding’; which was only marginally short of the average across all sectors surveyed. However, when asked about which sectors were leading the way when it came to providing digital services, the utilities sector came out somewhere in the middle, lagging behind both online and traditional retail as well as the financial services sector.

Key topics – Demanding Digital in Utilities

On the right path but could do better

37% of respondents said the digital services from their utilities providers was either ‘good’ or ‘outstanding’.

Every interaction counts – don’t mess it up!

52% said they have had to abandon a digital service without completing what they need to do.

Utilities consumers are demanding digital services

53% of consumers are open to trying new digital services from utilities providers.

Related resources

Market Research Paper

Demanding Digital in the Utilities Sector: View our Market Research Paper

Utilities companies provide essential services that we can’t live without. Water, gas and electric are perceived to be silent services.

Infographic

Demanding Digital in the Utilities Sector: Key Facts Infographic

The digitally discerning consumer has clear expectations of the digital services delivered by their utilities provider.

View more about our Demanding Digital Research Paper

Contact: Neil Holland - Vice President TMU Sales, Freephone: 0800 783 3040