Driving Digital Transformation for Utilities – Positioning Paper
Utilities at the Crossroads
We live in what are both the most challenging and the most exciting times for utility companies.
Capital is at the root of the challenge. Even though utility companies continue to trade at a profit, the massive capital investment needed for major infrastructure projects can be hard to find. Reengineering existing environments for integration with new distributed models is both complex and costly and utilities also face a skills shortage as workers with heritage skills near retirement.
It’s made even tougher in the face of threats from new entrants with aggressive customer engagement techniques – but without the historical burden of infrastructure ownership.
While utilities need to address this capital challenge, they also have the opportunities presented by new commercial and operational models. Renewables have become central to new operating models, with the emergence of energy prosumers as a reality rather than a marketing construct.