Atos Bridge

New business models need new business metrics

Your company’s success relies on effective business processes and the underlying IT applications that support them. Monitoring and managing these processes and applications is important, but how can you be sure they are really delivering value?

In the Digital Age, enterprises rely more than ever on high availability, high-performance applications. In every industry, application failure and process disruption can have a major impact on business performance. Process and application monitoring are critically important, but many companies look at the wrong metrics.

Unlike other IT management solutions, Atos Bridge prioritizes your business processes by tracking OT and IT system performance against business KPIs — not simply SLAs. By bringing together service integration and orchestration with application control and monitoring in one centralized location, you stay in control and fully aligned with the business.

Atos Bridge has been successfully managing the IT nerve centers for over 50 global enterprises for more than a decade, delivering results like these:

Quality

up to 90%

reduction in ticket volume

Speed

25%

faster time to market for new services

Relevance

Only 8% of corporations have replaced SLAs with business value metrics

Performance

50%

improvement in customer satisfaction scores

Our capabilities

Proactive monitoring and management ensures that every task, business process and application is aligned to meet your core business goals.

Service Integration and Orchestration

Our SIO teams have 10+ years of experience managing complex, end-to-end IT and OT — prioritizing business outcomes over IT SLAs for everything from incident coordination and event management to chain management.

Paladin Customer Care Monitoring

Bridge leverages the Paladin customer care framework — a visualization tool — to serve the needs of today’s dynamic, complex multi-domain and multi-supplier landscapes, predicting and preventing business outages.

Bridge RPA Automation

Bridge employs a dedicated automation team to ensure your operations run smoothly and efficiently. Using multiple tools and technologies, our team can optimize a multitude of use cases for your business.

Electronic Daily Production Planning

The Electronic Daily Production Planning (EDPP) tool ensures that all basic housekeeping tasks — like backup checks, reports and scheduled patching activities — are performed on-time, first-time-right and in an auditable manner.

AI Ops and ML

To prevent business outages, preventing and predicting potential breakdowns is critical. Bridge employs the latest technologies to proactively manage your IT, with a goal of zero outages.