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Next generation 9-1-1 transformation

Atos modernizes the State of California’s 9-1-1 system
Cal OES


At a glance

Atos Public Safety LLC facilitates intelligent routing, management and delivery of real-time information to 9-1-1 centers across California, reducing response time, enhancing situational awareness and increasing first responder safety.


Outcomes

  • Replacement of 25-year-old legacy technology
  • Delivery of real-time information, including SMS and real-time text (RTT) to 9-1-1 centers
  • Flexible infrastructure enabling future enhancements such as video and photo 9-1-1 responses

We’ve certainly got a faster, more-resilient system.

We want to be able to improve the ability to manage these systems holistically, and we’re certainly seeing some advantages there … We can do better call routing and have reduced system downtime.

Budge Currier
Former Assistant Director
Public-Safety Communications
California Governor’s Office of Emergency Services (CalOES)

Client Challenge

The State of California needed to transform its 9-1-1 system into leading-edge broadband communication platforms that advance emergency services for the public, 9-1-1 professionals and first responders. The existing system was based on 25-year-old technology and urgently needed transformation.

Solution

Atos Public Safety LLC is the prime network service provider (PNSP) for the State’s NG9-1-1 network modernization program. As lead systems integrator, Atos manages the PMO and regional network service providers (RNSPs) who have built four regional Emergency Services IP networks (ESInets). Atos Public Safety provides the statewide ESInet, integrating all feeds from these RNSPs to provide unified monitoring and reporting to the State of all 9-1-1 traffic. It also delivers universally available text to 9-1-1 services across the 449 individual 9-1-1 call centers (known as public safety answering points, or PSAPs) and deploys and manages the NG9-1-1 Statewide Alert and Warning system. This “system of systems” is the largest and most robust of its kind in the nation and is the most advanced standards-based mission critical IP domain in the world.

Business Benefits

The upgraded system effectively manages emergency call flow for the state and is integrated with the state’s regional ESInets. This replaces the state’s 25-year-old legacy technology. Through this, California has the ability to intelligently route, manage and deliver a broad array of real-time information, including SMS and real-time text (RTT) to 9-1-1. This allows for an exchange of information within the 9-1-1 centers to reduce response time, enhance situational awareness and increase first responder safety. The flexible infrastructure also allows the State of California to upgrade to future technologies such as video and photo 9-1-1 responses at a later date.

Why Atos

Atos Public Safety LLC was entrusted to migrate some of the world’s most mission-critical environments into and through its respective digital transformations. It brings the same world-class infrastructure transformation and managed services leadership to an industry needing choice and proven experience with the pillars of NG9-1-1.