Key Non-Financial Performance Indicators

The following tables set out the main Key Performance Indicators (KPIs) relating to Atos’s Corporate Social Responsibility in 2020 linked to its 3 dimensions for Environment, Social and Governance . The complete set of KPIs is contained in the Universal Registration Document.

Environmental dimension

Material topic Key Performance Indicators
(KPIs)
Standard
code
Audited20202019Perimeter
per
employee
(2020)
Perimeter
per
revenue
(2020)



Energy efficiency of
Atos operations

Energy absolute (MWh)

GRI 302-3579,140718,957 100%
Energy intensity by revenue
(MWh per € Million)
GRI 302-352.03

61.30

 100%
Carbon footprint of
Atos operations
GHG absolute Atos carbon
operational perimeter KtCO2e *
GRI 305-4 

167**

242

 100%
GHG emissions by revenue -
Atos carbon operational perimeter
(tCO2e/M €)*
(Homeworking excluded)
GRI 305-4 

13.37

20.74

 100%
All GHG emissions (scope 1, 2, 3)
(M tCO2e)
GRI 305-4 2.83.3 100%
Environmental certificationPercentage of Offices and
Datacenters ISO14001 certified
A1489%89% 100%
Core Data CentersShare of electricity supplied by
renewable sources in Atos’ core
Datacenters (co-location excluded)
GRI 302-1 77%70% 100%
Carbon OffsettingOffsetting of Atos carbon
operational perimeter
GRI 305-5100%100%-100%
 * after rebaselining to include
acquisitions and divestitures
  **including homeworking  

Social dimension

Material topic Key Performance Indicators
(KPIs)
Standard
code
Audited20202019Perimeter
per
employee
(2020)
Perimeter
per
revenue
(2020)


Talent Attraction and Retention

Atos Trust Index® informed by
Great Place to Work (GPTW)

A265%58%66% 
Total number of employees
recruited
GRI 401-1

11,495

12,051100% 
Percentage of females
recruited
GRI 401-1 36.7%33.5%100% 
Percentage of graduates
recruited
GRI 401-147.9%42.9%91% 
Skills Management & DevelopmentAverage hours of training
that employees have undertaken
during the year
GRI 404-146.738.789% 
Number of digital certifications
obtained per year
GRI 404-285,21651,736100% 
Employees' Health & SafetyPercentage of employees
working from home
A16 94%not
disclosed
  
Percentage of employees
feeling ‘safe’
A16 98%not
disclosed
  
Percentage of employees
feeling ‘supported’
A16 90%not
disclosed
  
DiversityPercentage of females
within Atos
GRI 405-130.93%30.92%100% 
Percentage of females
within the Executive Group*
GRI 405-1 30.2%13%100% 
Number of nationalities
within Atos
GRI 405-1 13913477% 

*Executive Group: A network of 464 top senior management holders of management positions and talents. Responsible for implementing strategy and delivering operational performance.

Governance dimension

Material topic Key Performance Indicators (KPIs)Standard
code
Audited20202019Perimeter
per
employee
(2020)
Perimeter
per
revenue
(2020)
Client satisfaction
and delivery capability
Net Promoter Score for all clientsGRI 102-43
GRI 102-44
65%59% 60%
InnovationClient innovation workshops
delivered
A10424370 100%


Security and Data protection

Percentage of coverage of
ISO 27001 certifications

A3100%100% 100%
Percentage of compliance to
malicious code prevention
A3 100%98% 100%
Total number of material complaints
regarding breaches of customer
privacy and losses of customer
data giving rise to legal proceedings
with an amount claimof at least 300k
GRI 418-100 100%
Corporate GovernanceAttendance rate at Board meetingsGRI 102-2896%85% 100%

Percentage of females within
the Board of Directors*

GRI 405-146%40% 100%
Compliance with laws
and regulations
Percentage of employees who
successfully completed the
Code of Ethics´ e-learning
GRI 205-298%95%95% 
Number of significant fines
(higher than 300k EUR)
GRI 419-100 100%
Supply chainTotal percentage of spend
assessed by EcoVadis
A1762.6%56% 100%

*40% (4 out of 10) pursuant to the legal ratio. In accordance with art L225-23 and L225-27-1 of the French Commercial Code, the Director representing the employee shareholders and the Employee Directors are not to be taken into account to determine the ratio of gender diversity on the Board of Directors.