Atos Business Transformation Services (BTS)

Partnering to deliver long term transformational change

Driving growth and profitable market leadership for our clients through fast-paced radical transformation, optimised operations and customer experience excellence.

Transforming organisations for the new digital age


Digitally-savvy consumers are now dictating the pace of business change across all industries.

Our digital-first solutions are designed to fuel growth through transformation. Our sustainable, cost-savings solution start and end with creating delightful, consistent and fulfilling experiences for the next generation of consumer.

of consumers expect to complete business digitally*

* Research from DocuSign April 2017 –

Top five UK business process services provider

We deliver long term customer excellence (CX), business growth, improved profitability, reduced operating costs, increased market share and reduced business risk for our clients. We achieve transformational change through the unique combination of intelligent operations, digital technologies and deep customer understanding.

Deep customer insight and understanding

We are passionate about your customers. Our unique and holistic CX solutions make customers the focus for all business activities.

Digital transformation at reduced costs

A two-speed approach that provides a digital wrapper to existing infrastructure, accelerating change whilst minimising disruption and up-front investment.

Automation with a human touch

Robotic Process Automation and skilled talent pool, that deliver operational services through a customer-centric approach.

Data driven analytics

Transforming data into actionable insight.

Atos, the intelligent partner to NS&I for over 20 years

Atos Business Transformation Services unlocks growth whilst helping NS&I to transform into a digitally enabled organisation, equipped to continually meet the disruptive impact of rapid technology innovation and setting new benchmarks in consumer experience.

Atos and NS&I together pioneering business transformation – Case Study

Related resources

Solution Guide

Business Transformation Services

Transforming Business – the Atos Way.

Opinion Paper


A customer experience-led transformation.

Opinion Paper

Intelligent Operations

It’s time to give your operations the intelligence test.

Our experts

John Yarwood

Vice President Atos Business Transformation Services

Follow or contact John:

Linkedin | Mail

Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:

Linkedin | Mail

Contact John Yarwood, Freephone: 0800 783 3040