BPS for the financial services industry

Partnering to deliver mutually positive outcomes.

We partner with you to build optimised architecture, higher levels of customer engagement and satisfaction, back-office savings & efficiencies and shared risk.

Financial services BPS


The financial services sector is going through a period of disruptive innovation. With the advent of new technology powering new services, the introduction of the Payment Services Directive (PSD2) legislative framework as well as the governmental support given to Fintechs in the UK, the future looks rosy for new players; and their offerings look exciting to customers. The likelihood is significant customer attrition as they switch loyalties to the disruptors.

Atos Business Process Services helps traditional financial services providers to understand and deliver against raised customer expectations and to succeed in the new disrupted sector.

of customers moved to a competitor following a poor customer experience*

*2011 Customer Experience Impact (CEI) Report

Why choose Atos for financial services BPS?

Maximise your income and exceed customer expectation through effective insight, optimum customer experience and lean operational excellence.

Improved customer service

We put help you put your end customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in existing customer up-sell and increased customer persistency.

Systems integration

Where possible, we optimise your existing legacy IT systems saving you up-front capex and reducing operating costs.

Atos codex analytics

Data and analytics

Through the application of data analytics, we can help simplify processes and better serve your customers at the right time and place.

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Robotics and automation

Through the automation of transactional processing we can reduce errors and mistakes resulting in safe, auditable and compliant services.

Atos and NS&I together pioneering business transformation – Case Study

‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’

Mark Keene
Acting Director, Partnership, NS&I

View our NS&I Case Study

Related resources

Point of view

Putting customers at the heart of your business.

Taking a customer centric approach to BPS helps life and pensions companies to thrive.

Case Study

Aegon chose Atos as its partner

Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems.

Our experts

Chris Darlington

Vice President of Business Process Services Sales

Follow or contact Chris:
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Ian Ingram

Vice President of Business Process Services in Financial Services

Follow or contact Ian:
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Contact Chris Darlington, Freephone: 0800 783 3040