Financial services BPS
The financial services sector is going through a period of disruptive innovation. With the advent of new technology powering new services, the introduction of the Payment Services Directive (PSD2) legislative framework as well as the governmental support given to Fintechs in the UK, the future looks rosy for new players; and their offerings look exciting to customers. The likelihood is significant customer attrition as they switch loyalties to the disruptors.
Atos Business Process Services helps traditional financial services providers to understand and deliver against raised customer expectations and to succeed in the new disrupted sector.
of customers moved to a competitor following a poor customer experience*
*2011 Customer Experience Impact (CEI) Report
Why choose Atos for financial services BPS?
Maximise your income and exceed customer expectation through effective insight, optimum customer experience and lean operational excellence.
Improved customer service
We put help you put your end customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in existing customer up-sell and increased customer persistency.
Where possible, we optimise your existing legacy IT systems saving you up-front capex and reducing operating costs.
Data and analytics
Through the application of data analytics, we can help simplify processes and better serve your customers at the right time and place.
Robotics and automation
Through the automation of transactional processing we can reduce errors and mistakes resulting in safe, auditable and compliant services.
‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’
Acting Director, Partnership, NS&I
Point of view
Taking a customer centric approach to BPS helps life and pensions companies to thrive.
Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems.
Vice President of Business Process Services Sales
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Vice President of Business Process Services in Financial Services