Financial services BPS
The financial services sector is going through a period of disruptive innovation. With the advent of new technology powering new services, the introduction of the Payment Services Directive (PSD2) legislative framework as well as the governmental support given to Fintechs in the UK, the future looks rosy for new players; and their offerings look exciting to customers. The likelihood is significant customer attrition as they switch loyalties to the disruptors.
Atos Business Process Services helps traditional financial services providers to understand and deliver against raised customer expectations and to succeed in the new disrupted sector.
of customers moved to a competitor following a poor customer experience*
*2011 Customer Experience Impact (CEI) Report
Why choose Atos for financial services BPS?
Maximise your income and exceed customer expectation through effective insight, optimum customer experience and lean operational excellence.
Improved customer service
We put help you put your end customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in existing customer up-sell and increased customer persistency.
Where possible, we optimise your existing legacy IT systems saving you up-front capex and reducing operating costs.
Data and analytics
Through the application of data analytics, we can help simplify processes and better serve your customers at the right time and place.
Robotics and automation
Through the automation of transactional processing we can reduce errors and mistakes resulting in safe, auditable and compliant services.
“We had huge expectations. A complete overhaul of our operations bringing us into the 21st century with one of the best equipped operations in the UK financial services market. The level and complexity of the change was much greater than we anticipated at the outset but we have done it. Most importantly we have made this quantum shift without any significant customer related problems.”
Steve Owen, Partnership Director, NS&IView our Case Study
Vice President of Business Process Services Sales
Vice President of Business Process Services in Financial Services