BPS for the financial services industry

Partnering to deliver mutually positive outcomes.

We partner with you to build optimised architecture, higher levels of customer engagement and satisfaction, back-office savings & efficiencies and shared risk.

Financial services BPS


The financial services sector is going through a period of disruptive innovation. With the advent of new technology powering new services, the introduction of the Payment Services Directive (PSD2) legislative framework as well as the governmental support given to Fintechs in the UK, the future looks rosy for new players; and their offerings look exciting to customers. The likelihood is significant customer attrition as they switch loyalties to the disruptors.

Atos Business Process Services helps traditional financial services providers to understand and deliver against raised customer expectations and to succeed in the new disrupted sector.

of customers moved to a competitor following a poor customer experience*

*2011 Customer Experience Impact (CEI) Report

Why choose Atos for financial services BPS?

Maximise your income and exceed customer expectation through effective insight, optimum customer experience and lean operational excellence.

Improved customer service

We put help you put your end customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in existing customer up-sell and increased customer persistency.

Systems integration

Where possible, we optimise your existing legacy IT systems saving you up-front capex and reducing operating costs.

Data and analytics

Through the application of data analytics, we can help simplify processes and better serve your customers at the right time and place.

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Robotics and automation

Through the automation of transactional processing we can reduce errors and mistakes resulting in safe, auditable and compliant services.

NS&I: Achieving Business Transformation – Case Study

Making NS&I easy to do business with – Case Study

“We had huge expectations. A complete overhaul of our operations bringing us into the 21st century with one of the best equipped operations in the UK financial services market. The level and complexity of the change was much greater than we anticipated at the outset but we have done it. Most importantly we have made this quantum shift without any significant customer related problems.”

Steve Owen, Partnership Director, NS&I

View our Case Study

Related resources

Point of view

Putting customers at the heart of your business.

Taking a customer centric approach to BPS helps life and pensions companies to thrive.

Our experts

Chris Darlington

Vice President of Business Process Services Sales

Follow or contact Chris:
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Ian Ingram

Vice President of Business Process Services in Financial Services

Follow or contact Ian:
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Contact Chris Darlington, Freephone: 0800 783 3040