Right first time
How companies are transforming
business processes for happier
customers and better results.
Securing the future for all
As in other parts of financial services, many in the life and pensions industry are looking for new ways to create value in a disrupted market. Responsive digital channels are increasingly important to inform and engage customers; companies need modern digital operations to stay future-proofed and fit for growth. Our Digital Vision for Life and Pensions explores key opportunities and challenges for companies in helping to secure the future for the customers they serve.
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Digital Vision for Life and Pensions
Transformation for the long term
Amidst wider societal change and an increasingly disrupted market, this paper explores the realities of digital transformation for life and pensions companies.
Key topics – Digital Vision for Life and Pensions
The life and pensions industry is undergoing disruption: what can it learn from other parts of financial services and where are the priorities?
For any incumbent today, standing still is not an option. Organisations need an omni-channel strategy alongside tackling the challenges of legacy IT.
How technologies such as automation, artificial intelligence, data and analytics can increase efficiency while improving customer choice and engagement.
Customer and employee engagement
Transformation isn’t just about the right technology; it’s a mindset. How can customer focus and employee engagement protect the bottom line?
View key articles from our Opinion Paper
The life and pensions industry is at an inflection point. Customers, investors, regulators and distributors are demanding more as other sectors power towards fuller digitalisation. At Atos, we see an exciting future: ‘Life and Pensions 3.0’.
We would like to warmly thank all contributors to this paper. If you wish to send feedback, please tweet using #DVfLifePensions or email: AtosDigitalVisions@atos.net
Vice President and Head of Financial Services, Atos UK & Ireland
Managing Director, Existing Business, Aegon UK
Head of Customer Experience Communication and Engagement, Atos UK & Ireland
Head of Customer Insight, Business Transformation Services, Atos
Research Director, TechMarketView LLP
Operational Performance Director, Business Transformation Services, Atos
CEO, Anorak Life
Financial Crime Assurance Director, Atos UK & Ireland
Customer Centric Design Team, Business Transformation Services, Atos UK & Ireland
SVP, Head of Strategy, Marketing, Comms & Public Affairs, Northern Europe & APAC
Aegon Customer Liaison Team, Business Transformation Services, Atos UK & Ireland
Cyber Security Analyst, Big Data & Security, Atos UK & Ireland