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Digital Vision for Life and Pensions

Transformation for the long term

Right first time

 

How companies are transforming

business processes for happier

customers and better results.

Securing the future for all

As in other parts of financial services, many in the life and pensions industry are looking for new ways to create value in a disrupted market. Responsive digital channels are increasingly important to inform and engage customers; companies need modern digital operations to stay future-proofed and fit for growth. Our Digital Vision for Life and Pensions explores key opportunities and challenges for companies in helping to secure the future for the customers they serve.

Download our opinion paper

Digital Vision for Life and Pensions

Transformation for the long term

Amidst wider societal change and an increasingly disrupted market, this paper explores the realities of digital transformation for life and pensions companies.

Download the Digital Vision opinion paper

Key topics – Digital Vision for Life and Pensions



Market views

The life and pensions industry is undergoing disruption: what can it learn from other parts of financial services and where are the priorities?

Total transformation

For any incumbent today, standing still is not an option. Organisations need an omni-channel strategy alongside tackling the challenges of legacy IT.

Digital radar

How technologies such as automation, artificial intelligence, data and analytics can increase efficiency while improving customer choice and engagement.

Customer and employee engagement

Transformation isn’t just about the right technology; it’s a mindset. How can customer focus and employee engagement protect the bottom line?

View key articles from our Opinion Paper

Life and pensions, the critical challenge
It’s pensions, but not as we know them…
Why the time for transformation is now
New strategies for meeting regulatory demands
Engagement versus communication: making transformation stick
The innovation and creativity you need is right in front of you

Related resources

Infographic

Key indicators for the life and pensions Industry

Facts and stats for a snapshot of Europe’s changing life and pensions market

Video

Digital Vision for Life and Pensions

Transformation for the long term

Blog

A new future for life and pensions

The life and pensions industry is at an inflection point. Customers, investors, regulators and distributors are demanding more as other sectors power towards fuller digitalisation. At Atos, we see an exciting future: ‘Life and Pensions 3.0’.

Acknowledgements

We would like to warmly thank all contributors to this paper. If you wish to send feedback, please tweet using #DVfLifePensions or email: AtosDigitalVisions@atos.net

Chris Darlington
Vice President and Head of Financial Services, Atos UK & Ireland

Dougy Grant
Managing Director, Existing Business, Aegon UK

Paul McCallin
Head of Customer Insight, Business Transformation Services, Atos

Marc Hardwick
Research Director, TechMarketView LLP

Matthew Hughes
Operational Performance Director, Business Transformation Services, Atos

David Vanek
CEO, Anorak Life

Mark McFadyen
Financial Crime Assurance Director, Atos UK & Ireland

Emma Halliday
Customer Centric Design Team, Business Transformation Services, Atos UK & Ireland

Kulveer Ranger
SVP, Head of Strategy, Marketing, Comms & Public Affairs, Northern Europe & APAC

Mark Illingworth
Aegon Customer Liaison Team, Business Transformation Services, Atos UK & Ireland

Elly Howells
Cyber Security Analyst, Big Data & Security, Atos UK & Ireland

Paul McCallin, Head of Customer Insight, Business Transformation Services, Atos UK & Ireland

Email Paul