Business Transformation Services (BTS) for the Public Sector

Delivering high value citizen-centric services

Delivering public services that will meet the government’s twin aims of cost reduction and making citizens’ lives easier and better.

Business Transformation Services (BTS) for the Public Sector

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There is enormous pressure on the public sector to deliver public services that are increasingly cost effective whilst simultaneously improve the lives of citizens. Legacy systems, the need to digitalise, the introduction of self-service and ‘channel shift’ all make it difficult to deliver dynamic and customer-centric transformation.

With Atos Business Transformation Services (BTS) for Public Sector, we put our government clients and their customers (the citizens themselves) at the heart of the transformation. We actively seek partnership with departments to deliver higher levels of citizen engagement and satisfaction, back-office savings and efficiencies, and we share the risk.

By going digital by default, the government could save between £1.7 and £1.8 billion each year.*

*Government Digital Strategy: December 2013

Why choose Atos for Business Transformation Services (BTS) for the Public Sector?

Providing functional support to reduce costs or increase efficiency isn’t enough when tackling the problem of reducing public spending. Atos actively seeks partnerships with our public sector clients where we work together to identify needs and goals and look for positive outcomes and shared risks.

We start with citizen insight

We drive better understanding of customer (citizen) requirements through our holistic and unique Customer Experience (CX) practice and CX Lab where we use agile ‘test and learn’ methods. And through our Employee Experience (EX) Lab, we involve employees in changing service delivery to better meet customer and employee needs.

Intelligent automation for better services

We leverage emerging Robotic Process Automation and cognitive innovation to digitise organisation processes and drive greater efficiencies, responsiveness and productivity; releasing employees to undertake more customer-facing jobs, improving customer service without the need for more resources.

Locating services close to citizens

Through our global presence, we ‘right-shore’ Business Transformation Services (BTS) delivery, ensuring we are delivering the best solution to meet client needs. Our limited off-shore Business Transformation Services (BTS) delivery heritage enables us to deliver greater collaboration, savings incentives and outcomes through onshore-delivered intelligent automation.

Saving costs and improving productivity

We are experts in saving costs and improving productivity. For example, Atos Business Transformation Services (BTS) has delivered £530 million in cost savings to the taxpayer through its contract with NS&I and improved productivity by over 400%.

Atos and NS&I together pioneering business transformation – Case Study

‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’

Mark Keene
Acting Director, Partnership, NS&I

View our NS&I Case Study

Related resources

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Point of view

Putting customers at the heart of your business.

Taking a customer-centric approach to Business Transformation Services (BTS) helps life and pensions companies to thrive.

Our experts

Chris Darlington

Vice President & Head of Financial Services, UK

Follow or contact Chris:
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Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:
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Contact Chris Darlington, Freephone: 0800 783 3040