Our values make us different
“If we are together nothing is impossible. If we are divided all will fail.”
Winston Churchill
We are responsible for getting it right
We hold ourselves accountable for the delivery of the benefits of the transformation programme. We share the risk and we own the results from start to finish.
You can rely on what we do and how we do it
We always act with transparency and integrity, demonstrating mutual respect in all relationships.
We continuously add value
We continuously add value and excellence by being agile, flexible and pro-active; by reskilling our staff and constantly bringing worldwide best practices to our clients.
We are partners
We build long-lasting partnerships with clients, based on a comprehensive grasp of their businesses.
We seek out the new
Innovation keeps us sharp, positive and creative. We seek to improve efficiency, maximise performance and increase agility through Business Transformation Services (BTS).
We are people-driven
Our ethos is simple: we put people at the heart of everything we do.
We only accept excellence
We ensure our clients gain a competitive edge by always maintaining the highest standards.
‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’
Mark Keene
Acting Director, Partnership, NS&I
Related resources
Point of view
Putting customers at the heart of your business.
Taking a customer-centric approach to Business Transformation Services (BTS) helps life and pensions companies to thrive.
Our experts
Chris Darlington
Vice President & Head of Financial Services, UK
Follow or contact Chris:
Ian Ingram
Vice President of Business Transformation Services in Financial Services
Follow or contact Ian: