Business Transformation Services (BTS) for the Financial Services industry

Partnering to deliver growth and profitable market leadership.

We partner with you to deliver higher levels of customer engagement and satisfaction, back-office savings, improved efficiencies and shared risks.

Business Transformation Services (BTS) for Financial Services

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The financial services sector is facing large-scale disruptive innovation due to new technology, introduction of legislature like the Payment Services Directive (PSD2) and government support to FinTechs. Exciting, customer-centric offerings offered by new market entrants are causing significant attrition, as customers are switching loyalties to disruptors.

Atos Business Transformation Services (BTS) turns these challenges into opportunities.

We help traditional finance providers to understand and deliver customer excellence through delightful, fulfilling and consistent customer experiences. And our proven, market-leading solutions also deliver business outcomes like reduced cost-to-serve, and improved efficiency and productivity.

of customers moved to a competitor following a poor customer experience*

*2011 Customer Experience Impact (CEI) Report

Why choose Atos for Business Transformation Services (BTS) for Financial Services?

Delivering customer experience excellence and profitable growth through insight and lean operational excellence.

Customer excellence

We help you put your end-customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in happier customers. This means easier new customer acquisition, increased up-sell and higher retention.

Systems transformation

Where possible, we optimise your existing legacy IT systems and add a digital wrapper around them. This reduces up-front CapEx, operating costs and causes minimum business disruption.

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Data and analytics

We help simplify processes and better serve your customers at the right time and place, through the application of our market-leading data analytics platform.

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Robotics and automation

We help you deliver safe, auditable and compliant services with no errors and mistakes through the automation of transactional processing.

Working in partnership with Aegon to put the client at the heart – Case Study

Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems. And in July 2016, Aegon chose leading business transformation provider Atos, following a rigorous, competitive supplier selection process.

This case study gives an overview of the technologies and initiatives introduced during Atos and Aegon’s partnership to put customer experience and knowledge at the heart of Aegon’s operations.

View our Aegon Case Study

Related resources

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Point of view

Putting customers at the heart of your business.

Taking a customer centric approach to BPS helps life and pensions companies to thrive.

Our experts

Chris Darlington

Vice President & Head of Financial Services, UK

Follow or contact Chris:
Linkedin | Mail

Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:
Linkedin | Mail

Contact Chris Darlington, Freephone: 0800 783 3040