Business Transformation Services (BTS) for Financial Services
The financial services sector is facing large-scale disruptive innovation due to new technology, introduction of legislature like the Payment Services Directive (PSD2) and government support to FinTechs. Exciting, customer-centric offerings offered by new market entrants are causing significant attrition, as customers are switching loyalties to disruptors.
Atos Business Transformation Services (BTS) turns these challenges into opportunities.
We help traditional finance providers to understand and deliver customer excellence through delightful, fulfilling and consistent customer experiences. And our proven, market-leading solutions also deliver business outcomes like reduced cost-to-serve, and improved efficiency and productivity.
of customers moved to a competitor following a poor customer experience*
*2011 Customer Experience Impact (CEI) Report
Why choose Atos for Business Transformation Services (BTS) for Financial Services?
Delivering customer experience excellence and profitable growth through insight and lean operational excellence.
We help you put your end-customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in happier customers. This means easier new customer acquisition, increased up-sell and higher retention.
Where possible, we optimise your existing legacy IT systems and add a digital wrapper around them. This reduces up-front CapEx, operating costs and causes minimum business disruption.
Data and analytics
We help simplify processes and better serve your customers at the right time and place, through the application of our market-leading data analytics platform.
Robotics and automation
We help you deliver safe, auditable and compliant services with no errors and mistakes through the automation of transactional processing.
Working in partnership with Aegon to put the client at the heart – Case Study
Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems. And in July 2016, Aegon chose leading business transformation provider Atos, following a rigorous, competitive supplier selection process.
This case study gives an overview of the technologies and initiatives introduced during Atos and Aegon’s partnership to put customer experience and knowledge at the heart of Aegon’s operations.View our Aegon Case Study
Vice President & Head of Financial Services, UK
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Vice President of Business Transformation Services in Financial Services