Business Transformation Services (BTS) for the Financial Services industry

Partnering to deliver growth and profitable market leadership.

We partner with you to deliver higher levels of customer engagement and satisfaction, back-office savings, improved efficiencies and shared risks.

Business Transformation Services (BTS) for Financial Services


The financial services sector is facing large-scale disruptive innovation due to new technology, introduction of legislature like the Payment Services Directive (PSD2) and government support to FinTechs. Exciting, customer-centric offerings offered by new market entrants are causing significant attrition, as customers are switching loyalties to disruptors.

Atos Business Transformation Services (BTS) turns these challenges into opportunities.

We help traditional finance providers to understand and deliver customer excellence through delightful, fulfilling and consistent customer experiences. And our proven, market-leading solutions also deliver business outcomes like reduced cost-to-serve, and improved efficiency and productivity.

Atos’s success at embedding a mind-set of ‘customer first’ in the Aegon operation has been built on a significant cultural shift within the delivery of the contract.

Why choose Atos for Business Transformation Services (BTS) for Financial Services?

Delivering customer experience excellence and profitable growth through insight and lean operational excellence.

Customer excellence

We help you put your end-customer at the heart of everything you do, making your organisation ‘easier to do business with’ – resulting in happier customers. This means easier new customer acquisition, increased up-sell and higher retention.

Systems transformation

Where possible, we optimise your existing legacy IT systems and add a digital wrapper around them. This reduces up-front CapEx, operating costs and causes minimum business disruption.

Atos codex analytics

Data and analytics

We help simplify processes and better serve your customers at the right time and place, through the application of our market-leading data analytics platform.

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Robotics and automation

We help you deliver safe, auditable and compliant services with no errors and mistakes through the automation of transactional processing.

Working in partnership with Aegon to put the client at the heart – Case Study

Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems. And in July 2016, Aegon chose leading business transformation provider Atos, following a rigorous, competitive supplier selection process.

This case study gives an overview of the technologies and initiatives introduced during Atos and Aegon’s partnership to put customer experience and knowledge at the heart of Aegon’s operations.

View our Aegon Case Study

Related resources

Opinion Paper


A customer experience-led transformation.

Solution Guide

Business Transformation Services for Savings

Our transformation services for the savings market.

Opinion Paper

Business Transformation Services for the Protection Market

Protection providers must think differently to recapture the customer.

Our experts

John Yarwood

Vice President Atos Business Transformation Services

Follow or contact John:
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Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:
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Contact John Yarwood, Freephone: 0800 783 3040