Why choose Atos for Business Transformation Services (BTS)?
We start and end with the customer – putting the customer at the focal point of our operations and service design. Through our holistic and unique Customer Experience (CX) practice and CX Lab, we provide transformation solutions that focus people, operations, processes, technology and culture around the needs of our clients and our clients’ customers.
We apply an automation-first strategy to services, leveraging emerging Robotic Process Automation (RPA) and cognitive innovation to digitalise business processes to drive greater efficiencies, responsiveness and productivity.
We use analytics to improve business performance, using real-time business monitoring, insight and foresight.
We understand the significant impact that Social, Mobility, Analytics and Cloud (SMAC), automation and the Internet of Things (IoT) is having on the emerging business landscape.
Our global footprint allows us to deliver BTS both onshore and offshore. Using the ‘right placing’ approach, we ensure the solution is right for our clients, while delivering optimal value, cost reduction, greater collaboration and end-to-end service improvements.
We have a culture where learning and continuous improvement go hand-in-hand. We constantly reskill employees and bring best practices from the most innovative companies worldwide to our clients.
And through all this, we remember our ethos of being people-driven. We know that great CX comes from great employee engagement. Our Employee Experience (EX) Lab involves employees in changing service delivery to better meet customer and employee needs.
Atos BTS enables you to thrive and grow profitably through this era of unprecedented change, by combining intelligent operations with insight and customer understanding. This leads to better customer experiences and happier customers, and it drives efficiencies through optimised operations.
Helping you to rapidly open up new revenue streams and channels to market as well as reducing spending through ongoing cost-to-serve improvements.
Lean operational excellence
Enabling you to expand into new markets through flexible, agile business processes. Lowering business risk and assuring compliance with FCA regulations (dedicated risk and compliance unit where applicable). Ensuring investment in the right technology for future growth and optimising your existing technology.
Optimal customer experience
Help you to create differentiation through superior customer experience.
Using our technology heritage to support you to integrate existing legacy systems and preparing your business for cloud-readiness.
‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’
Acting Director, Partnership, NS&I
10 steps to transformational change in the public sector.
Point of view
Taking a customer-centric approach to Business Transformation Services (BTS) helps life and pensions companies to thrive.
Vice President & Head of Financial Services, UK
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Vice President of Business Transformation Services in Financial Services