Why choose Atos for Business Transformation Services (BTS)?

Delivering real transformation through partnership and innovation.

We drive growth by integrating our operational expertise with your business needs; our innovation with your strategy, our insight capabilities with your data and the latest architecture with your legacy environment.

Why choose Atos for Business Transformation Services (BTS)?


We start and end with the customer – putting the customer at the focal point of our operations and service design. Through our holistic and unique Customer Experience (CX) practice and CX Lab, we provide transformation solutions that focus people, operations, processes, technology and culture around the needs of our clients and our clients’ customers.

We apply an automation-first strategy to services, leveraging emerging Robotic Process Automation (RPA) and cognitive innovation to digitalise business processes to drive greater efficiencies, responsiveness and productivity.

We use analytics to improve business performance, using real-time business monitoring, insight and foresight.

We understand the significant impact that Social, Mobility, Analytics and Cloud (SMAC), automation and the Internet of Things (IoT) is having on the emerging business landscape.

Our global footprint allows us to deliver BTS both onshore and offshore. Using the ‘right placing’ approach, we ensure the solution is right for our clients, while delivering optimal value, cost reduction, greater collaboration and end-to-end service improvements.

We have a culture where learning and continuous improvement go hand-in-hand. We constantly reskill employees and bring best practices from the most innovative companies worldwide to our clients.

And through all this, we remember our ethos of being people-driven. We know that great CX comes from great employee engagement. Our Employee Experience (EX) Lab involves employees in changing service delivery to better meet customer and employee needs.

By 2017, 89% of businesses will compete mainly on customer experience.*

*Gartner Oct 23rd, 2014 – http://blogs.gartner.com/jake-sorofman/gartner-surveys-confirm-customer-experience-new-battlefield/

Atos BTS

Atos BTS enables you to thrive and grow profitably through this era of unprecedented change, by combining intelligent operations with insight and customer understanding. This leads to better customer experiences and happier customers, and it drives efficiencies through optimised operations.

Profitable growth

Helping you to rapidly open up new revenue streams and channels to market as well as reducing spending through ongoing cost-to-serve improvements.

Operational excellence

Lean operational excellence

Enabling you to expand into new markets through flexible, agile business processes.  Lowering business risk and assuring compliance with FCA regulations (dedicated risk and compliance unit where applicable).  Ensuring investment in the right technology for future growth and optimising your existing technology.

Customer experience

Optimal customer experience

Help you to create differentiation through superior customer experience.

Digital transformation

Using our technology heritage to support you to integrate existing legacy systems and preparing your business for cloud-readiness.

Atos and NS&I together pioneering business transformation – Case Study

‘Our outsourcing model has transformed our business into a modern and relevant financial services provider backed up by an operating model that is efficient and robust. The scale and complexity of the change achieved has been extensive yet we have delivered this transformation over the years through an effective partnership that seeks to innovate while maintaining service excellence.’

Mark Keene
Acting Director, Partnership, NS&I

View our NS&I Case Study

Related resources

Opinion Paper

Lasting transformation through radical change

10 steps to transformational change in the public sector.

Point of view

Putting customers at the heart of your business.

Taking a customer-centric approach to Business Transformation Services (BTS) helps life and pensions companies to thrive.

Our experts

Chris Darlington

Vice President & Head of Financial Services, UK

Follow or contact Chris:
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Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:
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Contact Chris Darlington, Freephone: 0800 783 3040