Data driven government – preparing for the age of the citizen – Position Paper
Data driven government – preparing for the age of the citizen
Governments are awash with information, and they face a deluge of data as far into the future as we can see. Big data is the key part of the digital transformation of our lives, and it presents amazing new opportunities for governments to improve how they work, and how they engage with us as citizens.
Governments can and must use the power of Big Data to be more citizen-focussed, to design cost-effective and responsive services, reinvent their business models and prepare for the challenges of a digitally transformed society.
Data provides a wealth of actionable intelligence never before attainable by governments. It can fuel insightful planning, enable predictive actions and differentiated strategies that enable personalized services at a level never imaginable in the past, and which put the citizen right at the centre of its thinking and delivery.
Citizens are much more empowered and aware of their rights than ever before. They are equipped and comfortable with technology, connected anytime and anywhere, and demand the same tough standards and flexible delivery from public organisations as they expect from all consumer brands and providers that affect their lives. Only the data driven government will be ready to rise to the challenge of meeting citizen’s increasing demands and expectations.