Atos is named a leader in Customer Journey Services
ISG Provider Lens™ Digital Business names Atos as a Leader in Customer Journey Services in their Solutions and Service Partners Report for the U.K.
ISG Provider Lens™ Digital Business identifies Atos’ key strengths for Customer Journey Services in the following areas:
360° customer insights: Atos’ advanced analytics help boost customer acquisition and cross-selling, reducing churn and increasing loyalty. Its Customer Journey Analytics offering delivers evidence-based analytics to provide reliable insights into actual customer experience while dealing with digital channels. It can unlock value from customer data for a seamless, personalised and contextual service across every channel.
Atos CX Lab: In the CX Lab, Atos builds a modern customer journey prototyping to enhance collaboration with clients and other stakeholders. The concept follows three elements: define (include the right data in the analysis), design (incorporate new ideas into existing and new designs of prototypes) and deliver (map the important testing as well as do the necessary integration to enable a go-live). The firm covers strategy definition (StratHacks), self-assessment (positioning), value creation, hackathons, and DevOps workshops or blueprinting support.
Human-centred AI: Atos is a technology specialist with expertise in databases, automation, data intelligence, cybersecurity and data security to provide high-quality advice to clients on these digital crown jewels. The firm brings first-class knowledge into partnerships in order to design, store, integrate, read and secure any data-related task for the optimisation of the customer journey or the use of the resulting data.
Head of Customer Experience Communication and Engagement, UK & Ireland