Atos Business Transformation Services (BTS) – Our Approach

We don’t believe in ‘one size fits all’ solutions.

We tailor solutions to your exact needs; the results you seek and the markets in which you compete.

Our approach sets us apart

Atos brings real transformation to the heart of the business.

Many organisations take the view that BPO (Business Process Outsourcing) and Business Transformation Services (BTS) are the same. While this is true for some of our competitors, it can be a misleading view.

Atos’ holistic approach puts the needs of our clients and their customers at the centre of the picture and then focuses people, operations, processes, technology and culture around that.

We combine our passion for customer experience excellence with intelligent operations to deliver real business value. We transform legacy systems and use an automation-first strategy, real-time analytical insight and world-class technology eco-systems to reinvent business models.

And through all this we keep people at the heart of our approach – we turn client employees into ambassadors through early engagement, reskilling and inspiration.

Helping you reinvent your business through real transformation

Atos Business Transformation Services (BTS) combines intelligent operations and digital technologies with insight and deep customer understanding to make sure you deliver the consistently excellent services your customers expect.

Customer-centric design

Our CX strategy is at the centre of our operations; which ensures that people, processes and customers are at the heart of our services. This enables us to engage with your end-customers to envisage, define and create delightful, fulfilling and consistent customer experiences across all channels.

Software robots

An automation-first strategy to services, leveraging emerging RPA and cognitive innovations to digitise business processes, eliminate manual activities and drive greater efficiency, responsiveness and productivity.

Skilled workforce

Our on-shore delivery operating model leverages our high performing, award winning UK delivery centres. This enables our skilled, knowledge based resources to more closely collaborate and deliver on end-to-end service improvements for our clients and deliver value adding services.

Technology ecosystem

Our technology heritage means we adopt an integrated approach to our delivery from the outset which encompasses infrastructure, software, process management and people. Through our SME Harbour Scheme we partner and invest in SME and FinTech suppliers that deliver innovative client solutions.

Working in partnership with Aegon to put the client at the heart – Case Study

Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems. And in July 2016, Aegon chose leading business transformation provider Atos, following a rigorous, competitive supplier selection process.

This case study gives an overview of the technologies and initiatives introduced during Atos and Aegon’s partnership to put customer experience and knowledge at the heart of Aegon’s operations.

View our Aegon Case Study

Related resources

Solution Guide

Business Transformation Services

Transforming Business – the Atos Way.

Opinion Paper


A customer experience-led transformation.

Point of view

Putting customers at the heart of your business.

Taking a customer centric approach to BPS helps life and pensions companies to thrive.

Our experts

John Yarwood

Vice President Atos Business Transformation Services

Follow or contact John:

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Ian Ingram

Vice President of Business Transformation Services in Financial Services

Follow or contact Ian:

Linkedin | Mail

Contact John Yarwood, Freephone: 0800 783 3040