Winning hearts and minds to ensure successful transformation
What makes a successful business transformation? Developing and optimising customer journeys, maximising the value in data and creating a customer-first culture are all essential. However, digital transformation projects can succeed or fail on something that is often overlooked: workforce engagement.
In an article in this month’s edition of ERP Today, David Haley, Atos UK & Ireland SVP for Business Transformation Services, explains how winning hearts and minds is key to successful transformation projects. David explains how an effective and sincere engagement strategy is most likely to get buy-in from an organisation’s employees and discusses some of the successful approaches Atos has taken to ensure a culture is fostered where digital transformation projects are understood and embraced.
To read David Haley’s article click here.
The full article can be read in ERP Today’s digital edition here.