Atos agrees partnership with Ulster University


Visionary CX Academy collaboration will empower employees and embed customer first mindset

London, 18 April 2018

Atos, a global leader in digital transformation, and Ulster University have signed a strategic partnership that will act as a catalyst for employee development and ensure the evolution of the customer experience.

The collaboration, understood to be the first of its kind, will see 180 UK and Ireland based Atos Customer Experience (CX) Academy staff study a bespoke Advanced Diploma programme with Ulster University, focused on creating the work place of the future.

Atos’ vision is to give employees the designed practical tools and techniques through work-based learning that will provide huge benefits to them and the customer. It comes as Atos in UK and Ireland focuses on equipping its workforce with the requisite digital transformation skills of tomorrow.

Noel Smith, Customer Experience Director, Atos said: “Our CX Academies are at the forefront of Atos’ digital transformation services. This collaboration with Ulster University will create a mindset shift by looking through the customer lens and creating great customer experiences.
“The course will equip and empower employees to drive change and efficiencies at every level,” added Noel.

An initial intake of 60 employees will study the specially designed syllabus for each of the next three years, committing 20 per cent of their overall working year to the course and its practical application.

Michael McQuillian, Director of the Business Institute at Ulster University Business School: “At Ulster University, we operate under the mantra with our learners that we want to deliver impact. Impact for the individuals, for the clients and organisations that they work with and for the communities that they serve. In Atos, we have found an organisation that share these values, in everything they do, they live out these values”

The course is divided into six modules, The Experience Economy, Managing and Developing People, Operational Levers, CX Define, CX Design and CX Deliver.
Upon successful completion, students will have attained the Advanced Diploma in Managing the Customer Contact with CX, with the option to continue to the full degree award for those eligible.

• The Atos Customer Experience Ecosystem approach uses a combination of people, process, and systems to create a customer-focused design and action. Process efficiencies are driven through the lens of customer journeys, using technology to make organisations easy to do business with and reduce customer effort.

About Atos

Atos is a global leader in digital transformation with approximately 100,000 employees in 73 countries and annual revenue of around € 13 billion. European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, the Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. In the UK & Ireland around 10,000 employees deliver business technology solutions for some of the country’s largest public and private sector organisations. With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

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