Atos announces financial services expansion as it secures Aegon contract
Industry leading digital services company, Atos UK&I, today announced it has secured a thirteen year contract with life and pensions provider Aegon to deliver its protection business processes. The company also unveiled plans to significantly grow its Business Process Services (BPS) financial services sector business line in the UK&I.
Atos will work in collaboration with Aegon to further improve business processes and customer experience for its 500,000 protection customers. This will be achieved by bringing together advanced IT and analytics solutions and integrating them with a retained workforce at Aegon’s Lytham St. Annes office.
Adrian Gregory, CEO Atos UK&I, said: “We are delighted to work with Aegon and look forward to bringing together our mix of people and digital technologies to modernise the end-end customer experience for our new client.
“Our BPS business in the UK has experienced strong double-digit growth for a number of years. This contract demonstrates our commitment and underscores our ambition in financial services.
“Achieving this ambition will come through close client collaboration and by demonstrating how seamlessly combining advanced business processes with technology can unlock long term operational excellence,” added Adrian.
The agreement with Aegon will see Atos managing all aspects of the customer journey from initial underwriting through to claims management for its individual protection offering, which comprises a full portfolio of life assurance, critical illness, disability and income protection products.
Stephen Crosbie, protection director at Aegon, commented: “I’m really excited to have Atos on board as we plan a digital transformation programme to improve our competitive edge. There’s a real buzz being created about the innovations we’ll be introducing to enhance our customer service.”
Atos is a leading BPS provider in the UK with a footprint in the financial services sector. The company has a successful history of delivering an exemplary service on transformation projects, having worked with one of the largest savings institutions in the UK.
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- The contract commences on 1 October adding to Atos’ long-term partnership with National Savings & Investments for whom Atos is delivering significant savings for the British tax payer and driving customer use of digital channels
- Employees based in Lytham St. Annes will be subject to TUPE.
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa EUR 12 billion and 100,000 employees in 72 countries including the UK & Ireland where around 9,000 employees deliver business technology solutions for some of the largest public and private sector partners. On a global scale, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. www.atos.net | Follow @Atos