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Corporate Responsibility Report 2009

The golden ratio
The golden ratio was initially defined in geometry to determine the perfect and most aesthetically pleasing proportions. It represents striving for excellence, mastery and simplicity within a complex environment. At Atos Origin, the golden ratio epitomizes our bold and systematic approach to realizing business success.

Table of Contents
01 • Foreword by the Chairman & CEO 02 • Business Profile 03 • IT Sector – Opportunities and Challenges 04 • Vision and Strategy 05 • Corporate Responsibility Governance 06 • Stakeholder Dialogue 07 • Our Commitments and Achievements 08 • People 09 • Planet 10 • Profit 11 • Scope of the Report 12 • Auditor’s Report on a Selection of Key Performance Indicators 13 • GRI Profile Disclosures 14 • GRI KPI Disclosure Index 15 • Glossary 01 04 06 08 10 13 16 20 28 32 36 38 40 42 43

Foreword by the Chairman & CEO
Sustainability at the core of our Corporate Strategy
I am delighted to introduce the first report entirely dedicated to Atos Origin corporate and social responsibility, which has been established according to the world de facto GRI standards. Atos Origin was the first Information Technology (IT) Company to join the Global Reporting Initiative in 2009. Climate change, the finite character of natural resources, the pollution of air, water and soils are all the result of the way nations, companies and people operate. This situation has already had a tangible impact on many companies’ performance but expert opinions suggest that we can still reverse the situation if we change our individual behavior and business practices. Furthermore, recent issues such as energy rationalization, market volatility, the current financial crisis, the new environmental regulations and their effects on a global market, have resulted in a competitive business environment that obliges multinationals to react and have a clear opinion on sustainability. At Atos Origin, we believe that sustainability, the pursuit of financial profitability with a conscious environmental and social impact, is not simply a matter of fashion, but a key driver shaping the post-crisis economic environment. The world in which we all live and work is essential for our collective future and has rightly become a strategic axis of corporate management. Sustainability challenges are tightly linked to issues that we deal with on a daily basis in our business. Recent reports clearly indicate that Information Technology can make a significant contribution to reducing the carbon footprint generated by the IT sector and many others. In fact IT can positively impact the environment and help to combat climate change. Here service providers such as Atos Origin have an important role to play in two key directions. We can help minimize our own operations’ impact on society and environment, and, through developing sustainability solutions, enable our clients to aid their own transformation towards sustainability and optimizing their environmental efficiency. Therefore our goal is to be a globally performing IT services company and recognized as a credible, trusted and sustainable player in order to help our clients to reinvent their growth model. Therefore I strongly believe that organizations which embed corporate sustainability at the core of their strategy and operations, will develop a winning model in the post-crisis environment. Atos Origin is deeply committed to implementing sustainable best practices throughout its organization and in its business. Moreover in this difficult environment, our company has raised employment and employability as top priorities. In the medium term, our ambition is to be recognized as one of the best companies to work for, by anticipating new and sustainable ways of working. Based on its internal commitments and experience, the Group is focused on helping our clients to maximize the opportunities that sustainability offers them and accompanying them on their journey toward environmental excellence.

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Thierry Breton Chairman and Chief Executive Officer

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Making A Difference
As a leading international IT services company, Atos Origin has developed a scientific and technological expertise to minimize its own operations’ impact on the environment (Green for IT) and, through its IT solutions, to help its clients optimize their environmental efficiency (IT for Green). Sustainability represents a major shift in business approach for the IT industry, as well as for our clients. With its Ambition Carbon Free solutions, Atos Origin can help its customers in their journey towards environmental excellence and accompany them all the way to transform to a more sustainable organization, as we are able to create transformational solutions customized to our clients’ needs. The program is designed to harness the IT transformation, which consists in integrating energy-efficiency best practices and minimizing carbon impact, which includes carbon neutral solutions.

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Business Profile

Atos Origin is a leading international information technology (IT) services company generating annual revenues of EUR 5.1 billion, and employing 49,000 people. Atos Origin’s mission is to advance the performance of our clients by offering innovative solutions that deliver measurable business value. As a global and responsible company, Atos Origin places sustainability at the core of its business processes and is committed to accompany its clients on their journey towards environmental excellence.

Delivering Operational Excellence
Atos Origin provides innovative and individually tailored endto-end IT solutions through Hi-Tech Transactional services, consulting, systems integrations and managed operations, and our deep industry knowledge. The Group’s clients are large multinational groups and organizations, as well as small and medium-sized enterprises, who work with us in long-term business partnerships. Atos Origin is the Worldwide IT Partner of the International Olympic Committee and in charge of the all IT for the Olympic Games, but is also active in other critical environments such as air traffic control, payment solutions, or the control systems of nuclear power plants. In all these competencies, Atos Origin performs missions in which sustainable development issues are increasingly front and center and contributes to help its clients advance their future, reduce their carbon footprint and ensure future corporate viability through the delivery of innovative and greener solutions. >> Consulting – We provide end-to-end services and solutions, ranging from supporting strategy development through to enterprise solutions and technology decisions. This enables our clients to become increasingly effective and to generate more value through an innovative approach to business processes, well-integrated supporting technologies and strategic investments in people. Atos ConsultingTM ensures that all aspects of a client organization – people, processes, and technology – are fully aligned with business strategy. As it affects the company at every level, sustainable development is an integral part of all areas of activity: strategy; organization and processes; systems and technologies; and human resources management. >> Systems Integration – Our extensive experience in integrating people, processes and technologies enables us to design, build and operate practical and robust solutions. Our specialists work with our clients to develop, implement, and maintain systems that will support and enhance their overall business strategy. Our services contribute to reducing environmental and social impacts by emphasizing best practices in the choice, development, management and use of information systems.

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Key Facts
• Annual revenues of €5.1 billion • 49,000 employees • Operating worldwide • 45,000 engineers

Revenue profile

>> Managed Operations – Our successful outsourcing operations manage core IT infrastructures for clients, including data centers, desktop support, server farms and network communication systems. We provide 7x24 “follow-the-sun” infrastructure and application support through our global network and the company has unrivalled experience in major enterprise programs covering complex and multisite solutions. We offer our clients solutions to shrink their own environmental footprint by reducing and optimizing their energy consumption. >> Hi-Tech Transactional Services – Through Atos Worldline, Atos Origin is the European leader in electronic payments and transactions. Here we specialize in Electronic Payments, eCS (eServices for customers, citizens and communities) and Financial Markets and offer strong industrial processing capabilities enabling the processing of billions of electronic transactions. The virtualization of worldwide exchanges contributes to global environmental protection. The solutions provided are supported by innovative technologies and an energy efficient IT system (data centers).

France Benelux United Kingdom Atos Worldline Germany, Central Europe / EMA Iberia, South America Rest of the World

22% 19% 18% 16% 11% 8% 5%

Public sector Financial services Telco & Media Manufacturing Energy & Utilities Retail Others

28% 22% 14% 13% 10% 10% 4%

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IT Sector Opportunities and Challenges
Businesses and organizations will have to act now to change their operations and processes in order to reduce carbon emissions and meet the agreed targets. Here technology will be key in enabling a transformation to a more sustainable operating model. IT service providers can and should harness technology to address the issues around climate change and affect a real behavioral change in both people and organizations.

IT – The two fold dilemma
IT faces a two fold dilemma: on the one hand there is a need to reduce CO2 and other greenhouse gas emissions that are created by our industry, and that appear to be driving climate change, while at the same time using our skills, resources and technologies to help the world become more sustainable. In this respect the IT industry has a role to play in significantly reducing the emissions of greenhouse gas. Within Atos Origin, we take action in three key areas: >> Reducing our own industry’s carbon footprint >> Developing applications that support and promote sustainability >> Supporting the development of more environmentally friendly and energy-efficient devices, applications and networks Technology can provide solutions for energy metering and monitoring, but also transform how these businesses operate all the way through transforming processes, value chains, businesse’s networks and society as a whole. There is likely to be a quantum leap in interest in Green IT, accompanied by inevitable increases in energy prices. When carbon taxes in most countries are definitively agreed, impacting on energy costs, this trend will undoubtedly increase. IT service providers should therefore be ready for that potential surge in demand, something which Atos Origin has already prepared for and is able to respond to. A recent study developed jointly with IDC (International Data Corporation) showed that fostering sustainability increases productivity and profits, and that companies with mature sustainability programs enjoy 2% higher profit margins. At this critical moment, organizations have an opportunity to not only anticipate and align with the new economics and greener strategies and policies but to be a pioneer in bringing about IT-enabled transformation and behavioral change in our approach and attitudes to sustainability. Service providers both can and should harness technology to address the issues around climate change and seek to affect a real behavioral change in both people and organizations.

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“Information Communication Technology’s largest influence will be in enabling energy efficiencies in other sectors, an opportunity that could deliver carbon savings five times larger than the total emissions from the entire ICT sector in 2020.” GeSI, the Global e-Sustainability Initiative

Future Trends
Our commitment to innovation, cooperation and partnerships is a means of guaranteeing commercial success and sustainable growth with our customers. In 2009, as a commitment to research and innovation, Atos Origin formed a Scientific Community composed of around 50 engineers who are recognized by their colleagues as being outstanding scientific minds. Its aim is to help Atos Origin anticipate and craft its vision regarding upcoming technology disruptions and the new challenges facing our industry. The Scientific Community network represents a mix of all skills and backgrounds, coming from all geographies where Atos Origin operates. Its establishment highlights the importance of innovation in the dynamic IT services market and the need for a proactive approach to identify and anticipate game-changing technologies. The community plays a key role in enhancing Atos Origin’s reputation as a leading international IT services provider and as an innovator and thought-leader. It identifies, tracks and plants the seeds for innovative value propositions, exploiting emerging technologies and markets in many areas such as Green IT, Eco-innovation, Smart Energy solutions, working environment, etc. Another important area where we consider the opportunities and challenges of the IT sector is through Atos Consulting’s website Look Out. http://lookout.atosconsulting.com/. Included in the website is Atos Consulting’s analysis of the emerging trends, operational challenges, and business opportunities. Other highlights include an overview of the latest trends and opportunities in STEP (Socio-cultural, Technological, Economic, and Political) and the CxO agenda. Look Out is researched, written and produced under the guidance of Atos Consulting and includes contributions from more than 300 of Atos Origin’s, Atos Consulting’s and Atos Worldline’s subject matter experts around the world. The fact that we can draw on such a large and diverse group of contributors who are willing to share their knowledge, experience, and passion, and who are also in close and regular contact with the real players and decision-makers in the market, makes this a particularly valuable research tool both internally and for our clients.

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Vision and Strategy
Service providers such as Atos Origin have an important role to play by contributing to Make a Difference for both Business and the Environment. As a world-class IT company, Atos Origin remains committed to achieving responsible growth in our company and in how we serve our clients. This forms an essential part of the Group’s overall strategy as it involves deploying best ethical practices at business, social and environmental levels within our organization, our operations and among our stakeholders.

Mission and Vision
As the economy starts to recover, our Group believes that it is our responsibility to think one step ahead. This is particularly important for technology companies like Atos Origin, as our business is to help companies perform and compete in ever-changing business environments. We see four major changes that drive future growth for our clients and our clients’ clients: >> Social: We will have to interact more with multiple, hyper-connected communities. >> Technology: Technologies offerings, such as Cloud, and new opportunities will mature. >> Economic: The economic power will shift to the emerging economies in Asia and as global competition increases, enterprises will have to protect and grow their margins. >> Financial: Money and capital will be more difficult to secure. Regarding the IT sector: >> The first era of IT was focused on management processes, administration, transactions, and daily operations with clients. These services are now a necessity and a must for our clients. Their main goals are now efficiency and sustainability: costs must decrease and our clients now expect more industrialized solutions delivered in a sustainable way.

>> Another and even bigger challenge lies ahead of us: the management of the mass of unstructured information. This is currently invading our communication systems, thereby generating new and promising businesses opportunities. This challenge will potentially generate a wave of new services, similar to that of the internet, especially in the Green IT field. This vision is one additional reason why Atos Origin has developed a major and ambitious Corporate Sustainability program. The company does this because it firmly believes that pursuing such an approach is also good for business as social and environmental challenges will be a key trend in the “post-crisis” IT market.

Showing Leadership in Corporate Responsibility
Atos Origin has a long history of social and environmental engagement and in the current market conditions believes even more that it is important to continue the efforts and to strengthen and implement globally the Group vision and strategy for sustainability. As mentioned before, Atos Origin has an important role to play in two key ways: to minimize our own operations’ impact on the environment, and, through our sustainable and green solutions, enable our clients to aid their own transformation toward sustainability.

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“Our actions provide the best evidence of our commitment.”
Thierry Breton, Chairman and CEO of Atos Origin

Atos Origin‘s aim therefore is to be recognized as a best-inclass IT company that understands and anticipates issues, is already taking action, and can help its clients to become more sustainable, especially in the areas often referred to as the 3Ps: >> People – providing social equity >> Profit – creating economic prosperity >> Planet – ensuring environmental quality Furthermore we want to be seen and recognized as a Global Company that: >> Makes strong commitments on environmental and social values >> Brings expertise and innovation with “Green IT” and “IT for Green” >> Assesses and implements action plans to act and provide measurable stakeholder value >> Develops sustainability capabilities and takes to market an innovative sustainability and Green IT portfolio As a world-class IT company, Atos Origin also remains committed to achieving responsible growth in our company and in how we serve our clients. This forms an essential part of the Group’s overall strategy as it involves deploying best ethical practices at business, social and environmental levels within our organization, our operations and among our stakeholders. To this end Atos Origin operates in

accordance with a Code of Ethics and in compliance with the United Nations Global Compact’s ten principles concerning human rights, labor practices, environmental standards and anti-corruption policy.

“Well-Being At Work”
At the end of 2009, Atos Origin launched its “Well Being at Work” program at Group level. This is part of the Group’s transformation plan with the objective of imagining a new way of working, intensively using new technologies while matching the social expectations of our employees and the “Y generation” so as to be recognized as one of the best companies to work for by 2012. Early in 2010, a “Well Being at Work” council composed of 30 international talents was implemented and the Group has developed an approach that will cover all aspects of the Well Being at Work program through seven social projects which have been added to the Group’s transformation program TOP (Total Operational Performance). These cover all aspects of the future workplace (working organization, management, working environment, recognize and reward, skills and competencies, communication and social links and corporate and social responsibility).
For more information see Section 8.

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Corporate Responsibility Governance
In early 2009, Atos Origin launched a Sustainability Project in order to establish Sustainability at the core of the Group’s strategy and business processes. A Sustainability Office has been set up with an international core team of members from all Atos Origin’s major countries and Service Lines with responsibilities for Social Responsibility, Environmental Commitment and Business Development.

On 10 February 2009, Atos Origin’s governance moved from a “Société Anonyme”, with a Management Board and a Supervisory Board, to a new governance structure, with a single Board of Directors elected by the shareholders of the Company at the Extraordinary shareholders meeting held on 10 February 2009. The Group Top Management is currently composed of a Chairman and Chief Executive Officer, Thierry Breton and two Senior Executive Vice-Presidents, Charles Dehelly and Gilles Grapinet. In July 2009, Thierry Breton, Chairman and CEO of Atos Origin, appointed the Group’s General Secretary, Philippe Mareine, who reports directly to him, to have overall responsibility for the Corporate Sustainability program. Reporting to him are: >> the Program Leader for Sustainability on a monthly basis >> a Sustainability Office with an international core team from all Atos Origin’s major countries and Service Lines and with responsibilities for Social Responsibility, Environmental Commitment and Business Development >> a team of selected representatives reporting on a weekly basis and holding monthly workshops chaired by the Group’s General Secretary

The aim of this structure is to ensure that Corporate Responsibility is part of general management procedures and that it is regularly discussed at Executive Committee meetings, as well as at Board level. Also, by ensuring coordination at the highest level, we can give it a global vision and share and leverage the many varied initiatives taking place worldwide as well as supporting purely local schemes where they can benefit from more support, exposure and encouragement at a global level.

Sustainability Project
To establish Sustainability at the core of our strategy and business processes, the Sustainability Project was launched in early 2009 as part of the Group’s TOP (Total Operational Performance) Transformation program. Led by the Group’s General Secretary in charge of Corporate Responsibility, the project enabled us to formalize our in-house sustainability strategy for 2009. This project (T17 within the overall TOP program) falls under the responsibility of an international team representing countries where the Group operates, its global service lines and corporate functions in order to leverage capabilities, local initiatives and facilitate uniform implementation. The projects are mapped on to three different work streams:

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Delivering harmonized and efficient planning, implementation and monitoring of the different initiatives across the Group.

>> Social Responsibility - ensuring compliance with all regulations to ensure that we are a market leader and reinforce our corporate values through the engagement of all within Atos Origin >> Environmental Commitment - developing global policies and procedures to reduce the energy and carbon footprint with a strong focus on data centers >> Business Development - creating a new Green IT and Enterprise Sustainability portfolio to structure and increase sustainable services and solutions for clients as well as providing tools for our sales people From this mapping process the team implemented a number of global projects in 2009, including: >> Producing the first sustainability report for the whole Group >> Implementing several “Green” policies

>> Measuring the global carbon footprint of the company >> Participating in several Green IT market researches projects led by recognized ICT analysts
Full details of key achievements can be found in section 7.

“Green” Policies
During 2009, we developed and finalized a number of global policies concerning sustainability and corporate responsibility at Group level worldwide. These include: >> Sustainable Purchasing Policy
Full details in Section 7.

>> Complying with ISO 14001 certification in major countries >> Launching global employee awareness campaigns, explaining how everyone can play a part in making Atos Origin a more sustainable organization

>> Green Travel Policy >> “Smart” or Green Fleet Car Policy >> Global Waste Management Policy >> Green energy sourcing development policy
Full details can be found in Section 9.3.

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Corporate Responsibility Governance

Key Facts
Atos Origin operates in accordance with a Code of Ethics and in compliance with the United Nations Global Compact’s ten principles concerning human rights, labor practices, environmental standards and anti-corruption policy.

United Nations Global Compact Adherence
In 2009 we set up a team including Global Human Resources, Legal, Audit and Communications to work on updating Atos Origin’s Values and Principles with the aim of aligning our current Code of Ethics with the UN Global Compact Principles and new management strategy. In 2010 we will sign the UN Global Compact commitment to reinforce even more our commitment level, as this involves yearly communication of our progress to the United Nations, based on the ten key principles of the Agreement.

ISO 14001 Certification

On an individual country level, we continued our policy of the gradual deployment of ISO 14001 certification. In 2009, Atos Origin obtained the environmental certification for its sites in Spain (Madrid and Barcelona), along with all of its sites and data centers in the Netherlands within a time frame of only seven months, namely 20 in total. The process is being progressively rolled out in France, UK and Germany and other countries in 2010.

Actions to Assess the Impact of our Activities on the Environment
In 2009, we also carried out a number of Group-wide actions to assess, monitor and measure the impact of our activities on the environment. These included a Global Carbon Footprint Abatement Program (CFAP) at Group level to measure and report for the first time our own carbon footprint to the Carbon Disclosure Project, while in France, we worked together with 02 France and ADEME to measure the global carbon footprint of our Aubervilliers data center, Atos Origin being the first IT company in France to do so. In the UK we worked with AECOM and the Carbon Trust to measure the carbon emissions produced by our UK activities.

Building New Partnerships with Strategic Companies
Atos Origin helps enterprises gain an important competitive advantage through a deep industry knowledge and the use of industry best practices. Here we leverage our extensive network of strategic partners and alliances to combine our expertise with the innovative technology and software products of our partners to fully meet the challenges of today’s uncertain world by developing sustainable and best-in-class solutions.

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Stakeholder Dialogue

As a global and responsible company, Atos Origin contributes to promoting and developing sustainable behavior by positively influencing its stakeholders to take sustainability into consideration in their decisionmaking. Regular communication with its clients, employees, suppliers and partners, helps to identify the most relevant sustainable development challenges for the Group.

Atos Origin communicates regularly with its stakeholders in order to alert, mobilize and arouse awareness around sustainable development challenges. Our stakeholders are: >> Our Employees >> Clients >> Shareholders >> Suppliers/Partners >> Governments and normalization institutes >> Societal organizations e.g. charities, NGOs

Clients
Currently customer satisfaction surveys are carried out per country. Major projects have been carried out in the Netherlands (average 2.5 on a scale of 1-6, where 1 is very good and 6 is poor), Germany (2.2 / 5) and Poland (2.7 / 5). Other indicators of customer satisfaction include the high level of recurring business (65%) and the winning of awards such as: >> the POWEO customer service in France run by Atos Origin was elected “Customer Service of the Year 2010” >> Premier Inn, a major client for Atos Origin in the UK, won “Best Business Expense Management process 2009” for its “Business Account Card Scheme” - designed, built and run by Atos Worldline
For more information, see Section 7.

Our Employees Clients Shareholders

Stakeholder Dialogue
Suppliers/ Partners Governments and normalization institutes Societal organizations e.g. charities, NGOs

In 2009, we created a dedicated task force to answer our clients’ questions regarding sustainability issues. Following our customers’ Requests for Information (RFI), 14 responses were drawn up. In 2010 we will consolidate various local customer satisfaction surveys into a global model based on the surveys currently carried out in the Netherlands. This will include questions about our approach and policy on sustainability.

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Stakeholder Dialogue

Helping to identify the most relevant sustainability issues for Atos Origin.

Employee Involvement Developing Consciousness
In 2009 we launched our “Make a Difference” campaign aimed at creating greater internal awareness on sustainability issues and also encouraging green initiatives and individual responsibility. For more information see Section 8. Many of our employees are actively involved in producing white papers and thought leadership articles on sustainability issues. Examples during 2009 include: >> European research published by Atos Origin and IDC: “The Business Case for Environmental Excellence is Real” – April 2009. The research reveals that companies with more mature sustainability programs enjoy higher profit margins, generally a full 2% or higher. >> White Paper “Why Sustainability is Good for Business” – February 2009 In the current difficult economic climate, sustainability can create new opportunities through innovation whilst helping combat climate change and strengthening our energy security. >> French client magazine “Perspectives”– January 2009. This 8th edition of “Perspectives” is dedicated to Green IT and available online in French at: http://infos.fr.atosorigin.com/perspectives/ >> White Paper “IT – The Key to a More Sustainable World” – December 2009. This white paper explains the vital role of technology in addressing many of the issues surrounding climate change.

Updates and other information related to Sustainable Development were regularly published on the sustainability pages of the Group’s website www.atosorigin.com/sustainability Internally we have also launched “FISH”, (Fresh Ideas Start Here). This online platform allows all employees to share ideas on how we can reinvent and strengthen Atos Origin. Ideas can be on any subject related to the company. There are also various “challenges” that encourage employee participation.
For more information see Section 8.

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Shareholders
A full report on our activities, commitments and achievements for 2009 will be presented to the Board of Directors and to shareholders at the Annual General Meeting (AGM). In 2010 the report will be available primarily online and only a limited number of copies will be printed.

Membership of Governmental Organizations, Think Tanks and Societal Organizations
Atos Origin is an active member of organizations such as the Green Grid, a consortium of IT manufacturers and users, that take action to promote sustainable development on a national, European or world level. There has also been extensive participation in key working groups and reports, including DETIC (Développement Eco-Responsable & TIC) – ‘ICT lobbying’ and ‘ICT report’ to promote data centers and Green IT in France and sponsorship of the first Green ICT Congress in Spain, in collaboration with Asimelec (IT sector association) and strong support from local government. In France, Atos Origin (as a member of Syntec Informatique – the French association of software and computing services companies) participated in the Green IT think tank launched by Christine Lagarde (Minister of Economy, Industry and Employment) and Luc Chatel (Secretary of State for Industry and Consumption) in January 2009, to encourage the eco-responsible use of ITs. Atos Origin also cooperated with Syntec Informatique and the key IT players in a project to publish a review on Green IT, and coordinated the publication of the first report on “Green IT & Dematerialization”.

Suppliers
In 2008 we began a partnership with Ecovadis, a specialist in sustainable purchasing solutions, to assess our own procurement policy and whether it takes into account environmental and social responsibility in choosing our suppliers. As of May 2009, our Purchasing Charter, which covers the scope of the United Nations’ Global Compact, has been appended to every new contract and suppliers now have to sustainable principles promoted in the Charter. A full global policy will be introduced in 2010 and the current partnership with Ecovadis runs until 2012. One of our objectives is to better mitigate our supply chain risks while influencing positively our suppliers in innovating products and implementing best practices.
For more details, see Section 7.

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Our Commitments and Achievements
Atos Origin is committed to establishing Sustainability at the core of its strategy and business processes. Under the Sustainability program, Atos Origin has made a number of important commitments and already delivered many significant achievements. Below are our main achievements for 2009 that impact on the “3 Ps”—People, Planet, Profit.

Our key commitments in 2009 were:
>> Operating in compliance with sustainable best practices and international standards and anticipating new European regulations >> Continuing to invest in and develop our People, and committing to good corporate social responsibility >> Improving our environmental performance and reducing our carbon footprint by a minimum of 15% by 2011 from our 2008 position and within comparable scope >> Promoting a responsible purchasing policy globally >> Supporting our clients on their journey toward environmental excellence and helping them optimize their environmental efficiency through sustainable and green solutions

Operating in compliance with sustainable best practices and international standards and anticipating new European regulations
In 2009 the Group had two major achievements: >> Global Reporting Initiative Partnership – In 2009 Atos Origin decided to join the Global Reporting Initiative (GRI). In 2010 Atos Origin will, for the first time, report globally its sustainability achievements under the world’s de facto standard in sustainability reporting. This is a strategic decision that affects the driving and communication of our work and operations and implies the commitment to a clear policy, the communication of our objectives and ways of acting, and the publication of our works in a transparent and quantitative manner. >> United Nations’ Global Compact Adherence – Atos Origin operates in accordance with a Code of Ethics and in compliance with the United Nations’ Global Compact’s ten principles concerning human rights, labor practices, environmental standards and anticorruption policy. In 2010, the Group will officially sign the Global Compact.

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Continuing to invest in and develop our people, and committing to good corporate social responsibility

Improving our environmental performance and reducing our carbon footprint by a minimum of 15% by 2011 from our 2008 position and within comparable scope
In 2009 we carried out measures to improve our environmental performance and reduce our carbon footprint and energy consumption in our offices and data centers, by achieving ISO 14001 certification across our business. We also launched a Global Carbon Footprint Abatement Program (CFAP) at Group level to measure and report for the first time our own carbon footprint to the Carbon Disclosure Project. Other important measures included the development and finalization of a number of global policies concerning sustainability and corporate responsibility. These include: >> Green Travel Policy >> “Smart” or Green Fleet Car Policy >> Global Waste Management Policy >> Green Energy Sourcing Development Policy
Full details of all these measures can be found in Section 9.

Since the beginning of the economic slowdown, the Group’s main priority has been protecting the jobs of its employees and developing their employability. In 2009, Atos Origin hired 4,500 engineers, of whom half were graduates. In 2010, we expect to double our training efforts in order to ensure we have the skills and talent to meet the needs of our customers. In the medium term, our ambition is to be recognized as being one of the best companies to work for, according to the best international labels, anticipating new ways of working and attracting and retaining the most talented employees. This is the objective of the “Well Being at Work” initiative which was launched in December 2009 within the TOP program, and which will deliver a set of new concepts regarding the way employees work, where they work, the management behavior, the way employees increase their competencies, how they are rewarded, etc. This program will also deliver new distinctive offerings for our clients, based for instance on social computing. During 2009, Atos Origin Spain was selected as one of the companies offering a better future in 2009 (“Empresa con más futuro”, “Top Employer”) by the Corporate Research Foundation (CRF) and was also selected as one of the 100 best companies to work for.
For more information see Section 8.

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Our Commitments and Achievements

Promoting a responsible purchasing policy globally
Our Global Sustainable Purchasing Policy addresses all purchasing categories. This policy incorporates sustainable considerations at all stages of the purchasing and decision-making process. Our Purchasing Charter includes environmental and social requirements and suppliers now have to commit to the sustainable principles promoted in the Charter which is appended to new contracts. Responsible purchasing also involves raising purchasers’ awareness (100% of our purchasers were trained in 2009), measuring suppliers’ environmental and social performance, implementing sustainable selection criteria and monitoring specific indicators. Our policy integrates sustainable development as a criterion to choose our suppliers. Here our objective is to give an average weighting of 10% to this factor. In this connection, with the assistance of Ecovadis, each year we assess the societal and environmental performance of many of our providers (equivalent to 35% of our total expenditures in 2009). This Sustainable Supply Management brings together the principles of supply management and corporate social responsibility to make suppliers a sustainable source of value. One of the objectives is to better mitigate our supply chain risks while positively influencing our suppliers in innovating products and implementing best practices.

Supporting our clients on their journey toward environmental excellence and helping them optimize their environmental efficiency through sustainable and green solutions
IT will continue to play a key role in helping organizations understand, implement, manage and improve their sustainability programs as well as their business efficiency. This means that energy-consuming IT estates are growing, and more resources are being used in the manufacture, distribution, and running of IT equipment. In early 2010, Atos Origin launched its Ambition Carbon Free solutions in order to accompany its clients on their journey toward environmental excellence. This new packaged offering has been developed with the support of its scientific community (the best 50 scientists within the Group). This program is designed to harness the IT transformation which consists in integrating energy-efficiency best practices and minimizing carbon impact, including offsetting alternatives.
For more information see Section 10.

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“Sustainability excellence is a daring long-term objective. Our daily actions show our unfailing determination to reach this objective.”
Thierry Breton, Chairman and CEO of Atos Origin

Awards
During 2009, Atos Origin won the following awards connected to Corporate Responsibility. >> A “Sustainability Star” by the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC) for helping it achieve its sustainability goals.
For more details see Section 10.

>> In November 2009, the POWEO customer service in France run by Atos Origin was elected “Customer Service of the Year 2010” in the category gas & electricity provider, for the third year running. Atos Worldline is in charge of running POWEO’s multi-channel customer relations (phone, SMS, fax, correspondence, e-mail), thereby enabling it to manage all its incoming and outgoing contacts efficiently, rapidly and securely, while enhancing its relations with its customers by offering them reliable and innovative information with a high quality of service. >> In the Netherlands, in a survey of 800 IT managers commissioned by “Management Team”, a leading Dutch management magazine, Atos Origin was chosen as the No 1 IT Services company in the Netherlands for the second year running. >> In 2009, for the first time Atos Origin had a positive analyst review from Forrester and IDC in their Green IT services market reports.

>> “EMEA North Partner Award 2008 for most innovative use of virtual infrastructure”. This award was given to Atos Origin at the 2009 VMworld event in Cannes in recognition of its innovative and sustainable use of VMWare technology across its customer base in Europe. >> “Best Business” title at this year’s West Lothian Business Excellence Awards 2009 in Scotland. As well as its business achievements, the award recognized Atos Origin’s environmental efforts having introduced a car-sharing scheme for their people in July 2008. The initiative, which encourages staff to share the drive to and from work, helps reduce the company’s carbon footprint and helps staff save money too.

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08
People

Our employees remain our most precious assets, and we recognize that it is crucial that they have the highest levels of savoir-faire on the market in order to respond to clients’ needs and to continue to provide first-class services. They extend the image of excellence of the group and they substantially contribute to the notoriety, competitiveness and profitability of Atos Origin. Developing our people has been at the heart of our operating model in 2009.

Make-up of Workforce

Contributing to People Development and “Well-Being at Work”
Since the beginning of 2009, a very strong focus has been put on people development. Indeed, operating in a very tough economic downturn, the first priority of the Group has been to preserve the employability of our staff in order to protect their jobs as much as possible and ensure that they have the prospect of moving from one technology to another, from one service line to another, and the opportunity to learn from other cultures through short or long-term assignments abroad. During 2009 we launched a number of initiatives aimed at ensuring that we use new technologies to create a new way of working that both matches the social expectations of our employees and the “Y generation” and ensures that we are recognized as one of the best companies to work for. Engaging with our employees in this way will drive our company performance and create many positive benefits. The main projects are described below.

Full details of our workforce and details relating to sub-contractors can be found in our 2009 Annual Report. The key facts are: >> 98% of our workforce has a permanent contract

and 2% a temporary one; >> 90.3% of employees work full time and 9.7% part time; >> 75% of the workforce are male, 25% female(1); >> In Group Management Teams, 80% are male, 20% female;
>> 13% of the workforce left in 2009. Of those 70.9% were male and 29.1% female; 34% were under 30; 46% were 30-50; 20% were over 50 (1); >> The absentee rate (lost working days, not including maternity leave) was 2.7. (2); >> There were no work-related fatalities

(1) Data does not include EMA, NAM, Spain, assumption made
for Argentina and Columbia. (2) Data does not include France, NAM, the UK, only Germany and Poland for GCE, only Hong Kong for Asia Pacific.

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Creating Greater Internal Awareness
To truly make a difference, sustainable solutions and strategies have to be fully embraced by an organization. This requires a behavioral change in both people and organizations through Innovation, Collaboration and Education. In this respect in 2009 we launched our “Make a Difference” global internal campaign aimed at creating greater internal awareness on sustainable issues and also encourage green initiatives and individual responsibility. Atos Origin’s campaign around Sustainability uses our Company logo, the Surgeon blue fish, that constantly adapts to its natural environment as, we too, are constantly adapting our services to address our clients’ needs. The message reflects that we are a responsible company and sustainability is one of the key pillars of our brand. Therefore, whenever you see the fish you know we are working to make a difference, for the environment, for ourselves, for our clients, and for the community. Through many actions, we actively invite our employees to join in the program and contribute to make Atos Origin a more sustainable organization, many in very simple ways. These include: >> Publishing an Environmental Statement Brochure and Guidelines for a Sustainable Environment on our Global Intranet and Corporate website and posting online videos to illustrate more environment-friendly actions such as driving >> Creating and distributing sustainability posters for all offices to promote responsible consumption of electricity, paper and electronic devices >> Launch of an online Sustainability quiz for all employees >> The launch of a specific e-learning tool on environmental issues in the UK that will be deployed at Group level in 2010 >> National Sustainability Days in the UK, Netherlands, France and many other countries >> Regular updates and information on the Group’s sustainable policies and achievements on the different global and local e-Communication channels

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People

Developing our people has been at the heart of our operating model in 2009.

Investing in our People
>> Attracting Talents Despite a challenging economic environment, in 2009 Atos Origin recruited around 4,500 new engineers and launched a specific plan in order to increase the proportion of young graduates among new hires. Hiring young graduates is a major focus of Atos Origin’s human resources strategy. In this era of fast technological and economic change, hiring young graduates trained in the latest technologies is critical to the future success of the Company. >> Many more internships and closer relationships with business schools, colleges and universities Internships are an excellent springboard for introducing students to the professional world. In 2009, Atos Origin hosted around 800 interns. To be in a stronger position once the crisis is behind us, Atos Origin is strengthening its relationships with business schools, colleges and universities. For the 250 experienced managers mobilized to supervise the young interns, this was an excellent opportunity to increase their own capabilities in terms of tutoring, management and knowledge transfer. >> Work-study and apprenticeship programs Working with the French IT federation Syntec, Atos Origin has been an industry pioneer in offering apprenticeships and work-study programs. In 2009, Atos Origin offered 200 contracts for apprenticeships and work-study programs. >> Improving Training for all Employees The people who work in Atos Origin represent a key asset to the Company. Atos Origin employees provide our customers with first-class services, they spread the image of operational excellence, and contribute strongly to the competitiveness and profitability of the Group. To support our ambitions for our people and our company, we have implemented both local and global talent management and training programs. Training is vital in a technology company and is an area where Atos Origin continues to invest. All avenues are explored and Spain was fortunate enough to receive financial assistance of over Eur 1 million for employee training in 2009 while our Germany /Central Europe region received a smaller grant. Overall the average number of hours of training undertaken by employees in 2009 was 19.7 hours(1).

(1) Data does not include France and Atos Worldline Germany, an assumption was made for NAM’s data.

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Key Facts
The amount of e-learning undertaken by employees at Atos University greatly increased over the year with the number of e-learning users having tripled by year end. There are currently more than 5,000 programs available via the Atos University Online platform.

In 2009, Atos Origin launched a global e-learning program. It extends the existing Atos University concept beyond sales to provide all employees with access to the best available training and the opportunity to further develop their skills both professionally and personally. Through our new e-learning training program we will ensure that employees have the latest technology skills to meet the needs of our clients today and in the future. The amount of e-learning undertaken by employees at Atos Origin greatly increased over the year with the number of e-learning users having tripled by year end. There are currently more than 5,000 programs available via the Atos University Online platform, covering a myriad of topics that employees can apply to access. Atos University also tested and launched an online English language program to ensure that employees wishing or needing to improve their English language ability are able to do so. This forms part of the company’s strategic objective of becoming a more integrated company. Speaking the same language across the global organization will enable employees to act globally and better serve the needs of Atos Origin’s international customers. In 2010, the training effort will be increased, with the objective of an average of five training days per employee.

>> Performance Management and Annual Review Employee development is crucial within Atos Origin, both to ensure that we are able to meet client’s requirements in terms of competencies/skills needed and to respond to the natural desire of our staff to see their career evolution open to multiple opportunities. Every Atos Origin employee worldwide is now appraised according to our performance management cycle. It consists of four main elements: objective setting, midyear review, annual appraisal and individual coaching and development plan, which are supported by several tools defining and measuring performance, competencies and capabilities. This is followed up by the Annual HR review, which is a very important part of our talent management program. Indeed, it is an opportunity to identify new talents and to build succession plans across the Group. The reported Group average for employees receiving regular performance and career development reviews in 2009 was 77%(2).

(2) Data comes from our Global Performance Management System (GPMS) as opposed to from the GBUs.

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People

At the end of 2009, Atos Origin launched its “Well Being at Work” program at Group level with the aim of reinventing the Company for its employees, customers and shareholders.

Communicating with Employees
The European Work Council (EWC) is well-established and well-recognized within the Group. It allows management to share strategy, changes and concerns with the employees’ representatives at European level and bring transparency, cooperation and trust between the participants. Atos Origin values good labor relations and is used to engage employee representatives where situations require such involvement. Two face-to-face meetings were held during the course of 2009 and continuous communication has been maintained between top management and EWC & Select Committee throughout the year.

The group will develop an approach that will cover all aspects of the future workplace, from implementing efficiency through management processes such as Lean, to delivering specific tools for remote working and, enabling new levels of collaboration and flexible working. The first deliverables of this program will concern the new Atos Origin Campus and Headquarters in Bezons near Paris (France).

Valuing Diversity
We are a global company which respects and values the personal and cultural diversity available to us. Atos Origin is committed to a work environment where employees are all treated with respect and dignity, promoting equal opportunity and prohibiting unfair discrimination and any form of harassment. Equal job opportunity and nondiscrimination are fundamental principles within the Group.

“Well Being at Work”
In early 2010, seven new social programs have been launched and a “Well Being at Work” council will be implemented with the aim to think out of the box and: >> Imagine a new way of working >> Define the future work relationships within the company >> Challenge the Scientific Community for innovation >> Be visionary in our customers’ expectations

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Since 2008, Atos Origin has developed several local Diversity Plans in its business activities in accordance with country-specific laws such as in France, Brazil or Spain to encourage hiring disabled people into its activities and raise awareness about disabled issues. In France and within the Atos Worldline business, the Group has created a “Mission Handicap” unit with the objective of introducing concrete measures in order to facilitate the integration of disabled people and secure employability. In 2009, the company focused on raising employee awareness about these issues. For further information: http://www.atosorigin-handicap.fr/

For example, Atos Origin in Argentina recently led an activity in a home for children at risk in Buenos Aires, called “Hogar Madre Teresa de Calcutta”. The aim was to improve the building and facilities and create better opportunities for the children. Some 70 employees from Atos Origin in Argentina and their families dedicated a weekend to help with the painting of the home. In Spain, Atos Origin participates in the project “Diviértete Programando” (“Enjoy Programming”), which involves teaching children in the schools of the province of León to program via Kid’s Programming Language. It also assures sponsorship of the project for the adaptation of FIAPAS (Confederación Española de Familias de Personas Sordas – Deaf Families Spanish Confederation) with regard to legislation in terms of personal data protection. Atos Origin Research & Innovation in Spain leads or participates in innovative social EU projects in the health, education and citizen’s security arenas. For example, the project Loccandia, for the early detection of pancreatic cancer, and Sensation-all, which consists in the monitoring of the health condition of elderly people who live alone.

Community Involvement
In 2009, Atos Origin continued to encourage its subsidiaries and team members to engage in community or charity work on their own. Many Group employees worldwide, through their individual commitment, bring Atos Origin’s sustainable development approach to life.

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People

Many Group employees worldwide, through individual commitment, bring Atos Origin’s sustainable development approach to life.

In the Netherlands and the United Kingdom, Atos Origin continues to support the charity Right to Play by setting up and running a key database. This links our role in providing IT services to the Olympic Games with supporting an internationally recognized NGO that is committed to improving the lives of children and their communities affected by conflict, poverty and disease by turning the best values of sport into opportunities to promote development, health and peace. Right to Play evolved from the Olympic Aid program and was founded by four-time Olympic gold medalist, Johan Olav Koss. Furthermore, Atos Origin’s employees in the Netherlands have supported its “Third World Fund” (Derde Wereld Fonds) for over 25 years. In India, Atos Origin gave support in kind to a number of charities including the Cheshire Home for physically challenged people, the Unite Blind Uplift Charitable trust and a number of missionary charities such as the Mother Theresa Ashram and the Paramanda Mission at Kolkata. Other support and events included an Environment Day to spread awareness and contribute towards energy savings and a reduction in pollution, the donation of 749 school kits by employees to two charities and a Green Peace Awareness project aimed at reducing people’s dependence on CO2.

In Scotland, employees raise funds and give their time working to support various charities including the Sick Kids’ Friends Foundation, Cancer Research and Maggies. Maureen Harrison, Chief Executive of the Sick Kids’ Friends Foundation, said: “Our staff is delighted with Atos Origin’s charitable work. The funds we have received have gone towards the purchase of technology equipment and computers which are all for the Edinburgh Sick Kids hospital wards. Atos Origin is a fantastic organization to have in the area both in terms of employment and what they give back to the local community.” Wendy Halley, Area Volunteer Manager for Cancer Research UK, said: “The staff at Atos Origin has done a phenomenal job in supporting Cancer Research UK throughout the year. The funds they have raised will make a real difference in helping Cancer Research UK’s researchers, doctors and nurses in the Beatson Institute”.

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In the USA, in Cincinnati, Ohio, Atos Origin has formed a collaboration with more than 50 other employers, 56 high schools and four universities, to directly address the short fall of information technology talent in the Cincinnati region. The INTERalliance of Greater Cincinnati was formed in 2005 as a standalone non-profit corporation to serve as a “virtual conference table” for companies and educators to join forces and “stop the brain drain” from the Cincinnati region. The programs designed and implemented by the INTERalliance – IT Careers Camps, summer internships, technology conferences, and more – have engaged more than 500 of the region’s brightest young high school and college students, encouraging them to explore career pathways in information technology at local universities. The ultimate goal continues to be to attract these talented students to seek employment at Atos Origin and the other major employers in the region. A significant number of success stories are starting to appear as the student participants in the first years’ programs are moving through their college careers.

Other examples include an Atos Origin Cycle Tour from Paris, France to Eindhoven in the Netherlands to raise money for a Dutch cancer charity and the Asia Pacific offices raised money for the victims of the Typhoon Morakot in Taiwan. In France, Atos Origin has, for the last 13 years in a row, provided its Atos Worldline Secure Internet Payment Services solution for bankcard donations for the French Telethon to raise money for the French Muscular Dystrophy Association. In addition, Atos Origin employees organized numerous events to raise funds, including sports challenges, concerts, competitions and wine tasting to support the association.

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09
Planet

At Atos Origin, everyone understands that in today’s world it is important to work in harmony with the environment. We are aware that our activities and IT services in general play an important role in people’s day-to-day life around the world and can make a real contribution to creating long-term value to society at large.

Acting Responsibly to Minimize the Environmental Impact of our Activities
Launching an Environmental Management System – The ISO 14001 Certification Process Understanding the need for an Environmental Management System (EMS), we have begun the deployment of ISO 14001 certification on an individual country basis. In 2009, Atos Origin obtained the environmental certification for its sites in Spain (Madrid and Barcelona), along with all of its sites and data centers in the Netherlands within a time frame of only seven months, namely 20 in total. The process is being progressively rolled out in France, UK and Germany and other countries in 2010.

The aim of this program was to: >> Get a first inventory of Atos Origin Carbon Footprint >> Identify main source of emissions and potential reduction levers >> Set up a corrective action plan to abate CO2 as from 2010 In 2009, Atos Origin’s estimated total emissions of Atos Origin, based on calculations for direct and indirect energy consumption (excluding travel) were 142,592 t CO2 e. In France, we worked together with agencies such as 02 France and ADEME to measure the global carbon footprint of our Aubervilliers data center, Atos Origin being the first IT company in France to do so. In the UK, Atos Origin is actively participating within The Carbon Trusts Carbon Management Program, a flagship 5-step Program towards excellence in carbon management. Both organizations have partnered with AECOM to work through the program, which started in mid 2009 and will run through 2010. Use of Office Paper An investigation into paper usage showed that some 528 tons were used by the Group in 2009. The average paper usage per employee in 2009 was 11 kg(1).

Assessing the Impact of our Activities on the Environment
Global Carbon Footprint Abatement Program In 2009, Atos Origin launched a Global Carbon Footprint Abatement Program (CFAP) at Group level to measure and report for the first time our own carbon footprint to the Carbon Disclosure Project. Direct and indirect CO2 emissions considered and the Greenhouse Gas (GHG) Protocol (global standard) was used to calculate the Carbon Footprint.

(1) Data for APAC do not include Singapore and some data (EMA, NAM , BeLux and Worldline France) are estimated.

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Acting responsibly to minimize the impact of our activities on the environment and continuing the Group’s green transformation.

Energy Consumption – Direct and Indirect An investigation into energy use showed that our total direct energy consumption in 2009 was 3,695 GJ of Diesel/Fuel oil and 224,894 GJ of gas. This figure does not include fuels used for any form of travel. Total indirect energy consumption amounted to 55,634 GJ for district heating and 1,296 366 GJ of electricity. District heating is any system used for distributing heat generated in a centralized location for residential and commercial heating requirements such as space heating and water heating. Most of our indirect energy consumption comes from electricity from our data centers and as before this figure does not include fuels used for any form of travel.

Green data centers More than half of our greenhouse gas emissions come from our 50 data centers, which host tens of thousands of servers. So in 2009, the Group implemented the European Code of Conduct on Data Center Energy Efficiency (Green Grid) and we continued actions carried out in 2008 to improve our environmental performance. As an example, in 2009, we carried out a Carbon Audit of our Aubervilliers data center in France to measure the whole lifecycle carbon footprint. We have also entered into a partnership with Schneider for improving the energy efficiency of our data centers. The aim of this approach is to make each data center more energy efficient, to optimize the energy consumption of hosted components by implementing low energy-use solutions, eliminating unnecessary redundant servers, identifying under-employed infrastructure and equipment that remains powered up when not in use, and reducing the number of components through virtualization.

Initiatives to Save Energy through Conservation and Efficiency Improvements
In 2009 we carried out major initiatives, both global and local, to reduce our overall carbon footprint.

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09

Planet

Key Facts
In the UK, virtualizing some 800 servers onto 150 physical devices, saving 650 servers, has saved an estimated 1,072t CO2 emissions per year.

For example, in the Netherlands, a move to more energyefficient data centers, which began in 2008, saw the PUE (Power Usage Effectiveness) drop from 1.79 to 1.45 and electricity savings of 1659 Mwh per year. In the UK, introducing hot / cold aisles in data centers has improved air conditioning efficiency by implementing air flow segregation techniques, which has improved air conditioning efficiency by an estimated 10% with a corresponding emissions reduction of 4,700t CO2 per year. At the same time, virtualizing some 800 servers onto 150 physical devices, saving 650 servers, has also saved an estimated 1,072t CO2 emissions per year. In Germany we initiated an energy-savings program to reduce the energy consumption of the data center infrastructure using techniques such as reducing the number of servers, increasing the temperature in data centers and improving the airflow of cooling by blocking holes in floor tiles and using blanking plates in the racks. Overall this has led to savings of 1.4 M kW h. A good example is a virtualization project realised for a client E-Plus.

By using virtualization technology, we were able to reduce the number of servers dedicated for E-Plus from 400 to 15 machines. The reduction of the total number of servers plus using more efficient Hardware technology enbled Atos Origin reduce to the energy consumption by about 85%. Use of Office Paper We are now launching a process to ensure that all paper will be FSC standard in the future. Several countries have launched internal campaigns to reduce paper usage and, for example, India has placed strict restrictions on the number of copies that each employee can print. In the UK, a Printer Efficiency Program that was launched in 2008 saw the reduction of the number of personal printers by 58%. At the same time, devices were set to default at Duplex printing and a campaign was run to encourage employees to print less. In France, a Printer Efficiency program saved tons of paper by using the 75 grams type instead of 80 grams, reducing the number of printers and recto-verso printing by default. This led in France to a reduction of 114 tonnes of paper usage and the reduction of printers (from 2300 to 400) allowed us to reduce the energy consumption by 220,000 KWh/year.

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Implementing Sustainability in internal processes with the deployment of sustainable and green policies in the Group’s operations worldwide.

Deploying Sustainable and Green Company Policies Worldwide During 2009 we developed and finalized a number of global policies concerning sustainability and corporate responsibility. >> Green Travel Policy – Atos Origin has implemented a new travel policy which strongly encourages employees to use more environmentally-friendly means of transport such as the train (rather than air transport) or public transport; use less polluting cars thanks to a smarter fleet policy integrating the criteria of CO2 g / km in the selection process; and limit the number of individual business trips – wherever possible – by using information technology resources, such as videoconferencing, telephone conferences, instant messaging and other collaborative working tools.

>> “Smart” or Green Fleet Car Policy – (reduction of car size at g CO2 /km) Legislation on CO2 emissions and associated tax charges are reflected by Atos Origin in the lease prices available to employees. The company is actively encouraging drivers to use cars with emissions below 120g/km CO2. >> Global Waste Management Policy – A global waste management policy has been created and we expect to implement it worldwide in 2010 in tandem with achieving greater awareness concerning waste amongst our management and employees.

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10
Profit

Sustainability represents a major shift in business approach for the IT industry, as well as for our clients. With its leading-edge sustainable solutions, Atos Origin can help its customers in their journey towards environmental excellence and anticipate tomorrow’s technology evolution.

Helping our Clients towards Sustainable Excellence
Despite the uncertain outcome of the United Nations’ Climate Change Conference in Copenhagen in December 2009, it is clear that businesses and organizations will have to act now to change their operations and processes in order to reduce carbon emissions and to meet the new agreed targets. The pressure on the IT industry to support sustainability and help future-proof organizations is likely to increase and here technology will be key in enabling a transformation to a more sustainable operating model. There is likely to be a quantum leap in interest in Green IT, accompanied by inevitable increases in energy prices. When carbon taxes in most countries are definitively agreed, impacting on energy costs, this trend will undoubtedly increase. Stakeholders expect organizations to not anticipate and align with the new economics and greener strategies and policies but to be a pioneer in bringing about IT-enabled transformation and behavioral change in our approach and attitudes to sustainability. IT has been recognized as an enabler for other sectors such as Transportation, Building, Power and Industry to become sustainable. By providing IT services, mobile communications and broadband, IT can provide solutions for energy metering and monitoring, but also transform how these businesses operate.

We are also in a position to help businesses identify where the organization carbon emissions can be reduced.

Atos Origin’s leading-edge Sustainable Solutions
As a leading IT services company, we can support future developments in areas such as faster processing, lower energy consumption, greater efficiency and the miniaturization of components. We can also leverage scientific innovations such as Control and Command for Complex systems (Smart-Grid, energy-efficient buildings, and traffic management), Alternative Delivery Models, collaboration and knowledge management, and decision support systems. Therefore our goal is to be a globally performing IT services company, recognized as a credible, trusted and sustainable player. IT will continue to play a key role in helping organizations understand, implement, manage and improve their sustainability programs as well as their business efficiency. This means that energy-consuming IT estates are growing, and more resources are being used in the manufacture,

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Atos Origin’s Ambition Carbon Free solutions transform IT by integrating energy efficiency best practices and minimizing carbon impact, including offsetting alternatives.

distribution, and running of IT equipment. However, organizations must first ensure that their own technology infrastructure is efficiently and smartly managed, with minimum emissions through Green for IT. The four main areas of prospective savings are: >> Economy of scale through virtualization by regrouping more CPU’s and storage in the same place. >> Increase of usage of computing equipment in operation today (and thereby consuming energy), considered to be at less than 10% of possible usage, to increase by 2020 to 18% for data centers, 25% for telecommunications and 57% for PCs. >> From always on to always available: idle but “on” computers consume 90% of peak power. >> Relocation of Computing Centers in regions where electricity provision is cheaper, or nearer to power production source, or where cooling is less necessary.

Ambition Carbon Free offerings include: >> Transformation services and solutions including Sustainability Maturity Assessment (sustainability roadmap), operational measurement systems (Intelligent Sustainability), Change Management Program (Sustainable Cultural Behaviors), Digital Company (Sustainable Working Environment), Business Transformation (Green Procurement, Green Supply-chain and Green Manufacturing), in order to provide the best balance between performance and Green efficiency. >> IT Green Transformation Projects include application portfolio rationalization, workplace energy efficiency, Green infrastructure transformation using the new technologies of virtualization, Green data centers where applications are hosted in an environmentally-friendly way. Through these various solutions, the IT Carbon footprint of Atos Origin clients can be dramatically abated. In addition, for the first time in 2010, Atos Origin will offer to offset its customers’ remaining IT CO2 emissions, through a partnership with a trusted offsetting organization. More specifically we will be providing all our Cloud solutions with zero carbon footprints as described in our new Atos Sphere microsite (www.atossphere.com). The Offsetting initiative will be part of a Carbon Footprint Abatement Program with the principal objective of shrinking CO2 emissions.

A New Packaged Green IT offering
In early 2010, Atos Origin launched its Ambition Carbon Free solutions in order to accompany its clients on their journey toward environmental excellence. This new packaged offering has been developed with the support of its Scientific Community (the best 50 scientists within the Group). This program is designed to harness the IT transformation, which consists in integrating energy-efficiency best practices and minimizing carbon impact including offsetting alternatives.

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Profit

Key Facts
The Highways Agency in the UK is seeing a remarkable 50% reduction in carbon emissions thanks to Atos Origin sustainable services.

Reducing our Clients’ Carbon Footprint
In 2009, Atos Origin provided real leadership and helped its clients from all industry sectors to bring about a real transformation in what is one of the biggest IT transformational issues today – around Green for IT and IT for Green. Main contributions include: >> Sustainable Consulting for Inditex Atos Consulting in Spain helped the Inditex Group, one of the world’s largest fashion distributors, with its 2010 Environmental Strategic Plan. One area of initial focus was the reduction in its CO2 emission footprint by 20%, and to achieve this, a pilot scheme was initiated that focused on one brand, Pull&Bear, and the main logistic service provider. The company undertook a detailed analysis of the carbon footprint across logistic operations (primary and capillary routes) throughout the Spanish distribution network of 287 stores and an “environmental audit” resulted in a list of 23 improvement measures, classified into five groups.

>> 50% reduction in carbon emissions for Highways Agency - The Highways Agency in the UK is responsible for managing, maintaining and improving the strategic road network in England. Atos Origin helped the Agency to look at sustainability from two perspectives: first, how ICT could improve its own sustainability performance and second, the opportunities that were available across the Agency’s business and with the travelling public to leverage the power of ICT. Based on a diagnosis and a 5-year Roadmap covering their ICT infrastructure and control applications, the Highways Agency is now seeing a 50% reduction in carbon emissions. >> We have also assisted enterprises and governments to understand how technologies such as smart metering, command and control systems or electronic services can support the transformation. In this respect Atos Worldline in Belgium received a grant of over Eur 200,000 to assist with the research and development of energy meter installations. ERDF a subsidiary of EDF and the largest electricity distribution network in the European Union, has recently launched a major transformation program that will see the replacement of 35 million electricity meters in France, beginning with a pilot trial of 300,000 meters. ERDF selected Atos Origin as architect for the information system and lead manager of the consortium of technology firms that will conduct the pilot phase.

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“We take sustainable development into account in everything we do and are very happy to have a partner like Atos Origin who has exactly the same vision and the same goals.”
Jacques Rogge, President of the International Olympic Committee

Other interesting and relevant projects include Atos Origin Germany’s support for the development of the German e-Health Card. Here the Company is providing the “Gematik” (the organization in charge of the development of the ITinfrastructure for the e-Health Card) with a set of services for the IT-Infrastructure – for example the directory service and the name service. Additionally Atos Origin is cooperating with several health insurance companies to implement secure communication infrastructures with the support of the Atos Origin Trustcenter. While in Malawi, Africa, Atos Origin is building the supply-chain software in a Jatropha (botanic nut) project (together with Akzo Nobel and TNT). Here, as the country diversifies from its overdependence on fossil fuels as a source of energy, the seeds of the jatropha are being pressed and processed into biodiesel.

Contributing to Sustainable and Greener Olympic Games
Companies that operate in the global economy, such as Atos Origin, have the ability and responsibility to positively influence its employees, clients, partners and suppliers and ensure that they benefit the environment and communities in which they operate, even in areas such as major sporting events. Atos Origin is committed to helping the International Olympic Committee (IOC) and the Organizing Committees to deploy technological solutions to shrink the Games’ carbon footprint. This is happening in many different ways from reducing paper consumption, reducing the amount of hardware and power consumption, and cutting down on travel. For Vancouver 2010, we deployed innovative technology solutions such as Virtualization, Remote Info 2010, Remote Commentator Information System (CIS), Online Volunteer portal and first-ever online Accreditation System. As a result we were awarded a “Sustainability Star” by the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC) for helping it achieve its sustainability goals.

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Scope of the Report

Defining the scope
This chapter describes the scope of Atos Origin’s Corporate Responsibility Report 2009 and the guidelines on which it is based. It also addresses how Atos Origin reports according to globally accepted reporting standards, defines the scope of its corporate responsibility reporting, and the process used to obtain this assurance. On 10 February 2009, Atos Origin’s governance moved from a “Société Anonyme”, with a Management Board and a Supervisory Board, to a new governance structure, with a single Board of Directors elected by the shareholders of the Company at the Extraordinary shareholders meeting held on 10 February 2009. No other significant changes in scope have taken place over the reporting year 2009.

Selection of the KPIs is based on interactive stakeholder dialogue, experience in applying GRI to clients in the Netherlands, Spain, and UK, experience in applying GRI to Atos Origin in the Netherlands, France, Spain and UK, and the issues relevant to Atos Origin’s operations.

Reporting scope
Atos Origin is committed to transparent and public reporting on sustainability. This report covers the period from 1 January 2009 to 31 December 2009. Atos Origin obtains its corporate responsibility data from internal measurement and from external sources (third parties). Atos Origin’s Corporate Responsibility team includes representatives from each GBU (Group Business Unit) and Service Line. Representatives are responsible for collecting and documenting the required data and to collect the evidence. The data is gathered using a questionnaire. All figures are based on the information provided by the GBUs and Service Lines, unless stated otherwise. Figures are presented in a relative way (using percentages and ratios), unless the reporting protocol requires absolute figures to be disclosed. The report covers the performance of the Atos Origin Group on corporate sustainability, with the GBUs: APAC (Asia Pacific including China, Hong Kong, Singapore, Malaysia, Indonesia, Taiwan, Japan), Belgium/Luxembourg, France (data France only), GCEMA (Austria, Germany, Greece, Poland, South Africa, Switzerland and Turkey), India, NAM (North America & Canada), Netherlands, South America (data Brazil only), Iberia (data Spain only), United Kingdom and the Service Line Atos Worldline (French, German and Belgium subsidiaries). When the perimeter for data collection is not exhaustive, it is specified in a Note.

Global Reporting Initiative guidelines
Atos Origin has taken all reasonable steps to ensure that the information in this report is accurate. The report is set up according to the international Global Reporting Initiative (GRI) G3 guidelines, a worldwide standard for reporting on corporate responsibility. GRI defines 79 Key Performance Indicators (KPIs) clustered into six categories (economic, environment, labor practices and decent work, human rights, society, product responsibility). This report is prepared in accordance with the reporting criteria and guidelines of the B+ application level of the Global Reporting Initiative. The GRI table can be found in sections 13 and 14 of this report. It states which subjects have been and have not been included in the report. We provide the required profile information, an overview of the management approach for each KPI category and 22 KPIs (at least one in each category).

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Data was collected in two rounds (H1 & H2). We started gathering the data in June 2009, and sharpened our vision and definitions on the KPI’s after a first round of data collection. As this is the first time the GRI approach was followed, obtaining information on business travel was not readily available and is excluded from the report. This report includes only data from entities that are fullyowned or majority owned and from those joint ventures where Atos Origin has a controlling interest with respect to corporate responsibility. Data on subcontractors is not reported, all data relating to subcontractors can be found in the Annual Report. Conversion factors are based on Defra: Guidelines to Defra/DECC’s Greenhouse Gas Conversion Factors for Company Reporting, available at: http://www.defra.gov.uk/ environment/business/reporting/conversion-factors.htm. We used Electricity/Heat Conversion Factors 2006-5 year rolling average. Data for Commonly Used Fossil Fuels was sourced from the Digest of UK Energy Statistics 2008 (BERR), available at: http://www.berr.gov.uk/whatwedo/ energy/statistics/publications/dukes/page45537.html, For the CO2 calculations, country regulations and calculation methods have been applied. The conversion factors have been adjusted according to the country and the type of energy consumed (fuel oil, diesel, gas, electricity). Detailed information related to EN3, EN4 and EN16 KPIs The data collection related to these KPIs involved all the GBUs. With few exceptions, countries provided the information necessary to get a reliable estimation of the carbon footprint.

The exceptions are detailed below: With regard to the KPI EN3 (Diesel/Fuel oil for 2009, Gas for 2009) >> is excluded the fuel for travel (e.g car fuel, aircraft fuel) >> refrigerants have not been considered >> data provided do not include EMA and South America >> APAC only includes figures for Malaysia >> figures about the GBU Germany do not include Austria and Poland With regard to KPI EN4 (District heating in GJ for 2009, Electricity in GJ for 2009) >> The APAC figure does not include Singapore The above comments can be applied to the KPI EN16 (total direct and indirect greenhouse gas), which is calculated on the basis of the data reported by the GBUs for KPI EN3 and EN4.

Assurance scope External assurance process
Atos Origin has engaged KPMG Audit to provide a limited assurance on certain key performance indicators. Their report can be found in section 12 of this report.

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12
Auditor’s report on a selection of sustainability indicators for fiscal year 2009
As requested by ATOS ORIGIN, we have performed a review to enable us to provide a limited level of assurance on some 2009 sustainability indicators(1) (“the Data”) selected by ATOS ORIGIN and identified by the symbol ✔ in the table presented on page 42. The Data was prepared under the responsibility of the Group’s Sustainability Department, in accordance with the Group’s reporting procedures for sustainability indicators, based on the Global Reporting Initiative (GRI) Guidelines and the AA1000 AccountAbility Principles Standard (the “Standards”), which are available for viewing at the Group’s headquarters and are also briefly presented on pages 36 to 37. It is our responsibility, based on the work performed, to express an opinion on the selected Data. Nature and scope of our work We conducted our work in accordance with the applicable French professional guidelines and the International Standard on Assurance Engagement (ISAE) 3000. The conclusions below only relate to this information, and not to the whole Corporate Responsibility Report. We planned and performed the assurance engagement described below to provide a limited level of assurance that the selected data are free of material misstatement. A higher level of assurance would have required a more extensive review. • We assessed the Standards on sustainability reporting with respect to their relevance, reliability, objectivity, clarity and completeness. • We conducted interviews with the persons responsible for implementing the Standards at Group level. • We performed detailed tests on the basis of the data available for two countries(2), representing between 9% and 42.5% of the Group’s quantitative consolidated data, and 40% of the Group’s revenue for the Group’s qualitative consolidated data. For these countries, we conducted interviews with the persons in charge of sustainable data in order to verify the understanding and application of the Standards and Procedures. We verified the calculations on a test basis, performed consistency controls and reconciled data with the supporting documentation. • We conducted consistency tests on Data consolidation. Information on the procedures We would like to draw your attention to the following points: • The Group has chosen to publish performance indicators based on the Global Reporting Initiative (GRI) Guidelines and Protocols, which cover all of the Group’s activities for the first time this year. • A dedicated internal organization is in charge of data collection and consolidation. In order to improve data reliability, the responsibilities of each contributor should be better defined, in particular with regard to social indicators. • The Standards and reporting tools have been sent to all contributors. Despite the use of the GRI Standards definitions and the KPI Protocols, improvements and detailed adaptation must be assured with regard to the definition of certain indicators where there have been discrepancies in their interpretation. In addition, the GRI definitions of some indicators(3) include both quantitative and qualitative data. Improvements are therefore required to enable us to express an opinion on these indicators. • Traceability, analyses and internal controls should still be enhanced at all levels of consolidation in order to make the reporting process more reliable.

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Conclusion During our review, for data identified by the symbol ✔ we found that further detail is required in the definitions of indicators LA7 and LA10, in order to enable a consistent data collection from each contributor. Based on our work and except for the abovementioned qualifications, we did not identify any material misstatements which could call into question the fact that indicators EN1, EN3, EN4, EN16, LA1, LA2, LA11, LA12, LA13, PR5 were prepared, in all material respects, in accordance with the above-mentioned Standards.

Paris, May 3rd, 2010 KPMG Audit, Department of KPMG S.A.

Philippe Arnaud Partner in Charge of the Environment and Sustainable Development Department

(1) Indicators verified: Economic indicators: EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earning, and payments to capital providers and governments; EC4 Significant financial assistance received from government; EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. Environmental indicators: EN1 Materials used by weight or volume; EN3 Direct energy consumption by primary energy source; EN4 Indirect energy consumption by primary source; EN5 Energy saved due to conservation and efficiency improvements; EN6 Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives; EN7 Initiatives to reduce indirect energy consumption and reductions achieved; EN16 Total direct and indirect greenhouse gas emissions by weight; EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved; EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Human rights indicators: HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Labor practices and decent work indicators: LA1 Total workforce by employment type, employment contract, and region; LA2 Total number and rate of employee turnover by age group, gender, and region; LA7 Rates of injury, occupational diseases, sick days, and absenteeism, and number of work-related fatalities by region; LA10 Average hours of training per year per employee by employee category; LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing preretirement; LA12 Percentage of employees receiving regular performance and career development reviews; LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Product responsibility indicators: PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction; Society indicators: SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures; (2) Atos Origin France and Atos Origin United Kingdom. (3) EC1, EC4, EC8, EN5, EN6, EN7, EN18, EN26, HR2 and SO3.

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13
GRI Profile Disclosures
Profile Disclosure Description Section

Strategy and Analysis 1.1 1.2
Statement from the most senior decision-maker of the organization Description of key impacts, risks and opportunities 1 3, 4, 7

Organizational Profile 2.1 2.2 2.3 2.4 2.5
Name of the organization Primary brands, products and/or services Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures Location of organization’s headquarters Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report Nature of ownership and legal form Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) Scale of the reporting organization Significant changes during the reporting period regarding size, structure, or ownership Awards received in the reporting period Reporting period (e.g. fiscal/calendar year) for information provided Date of most recent previous report (if any) Reporting cycle (annual, biennial, etc.) Contact point for questions regarding the report or its contents Process for defining report content Boundary of the report (e.g. countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) See GRI Boundary Protocol for further guidance State any specific limitations on the scope or boundary of the report Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g. mergers/acquisitions, change of base years/periods, nature of business, measurement methods) Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report Table identifying the location of the Standard Disclosures in the report Policy and current practice with regard to seeking external assurance for the report 2 2, AR (36-54) 2, AR (29) Inside back cover Inside back cover

2.6 2.7 2.8 2.9 2.10 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8

2 2 2 5 7.6 11 11 11 inside back cover 11 11 11 11

3.9

11

3.10

11

3.11 3.12 3.13

11 13 12

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Profile Disclosure

Description Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight Indicate whether the Chair of the highest governance body is also an executive officer For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance) Processes in place for the highest governance body to ensure conflicts of interest are avoided Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance Explanation of whether and how the precautionary approach or principle is addressed by the organization Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: • Has positions in governance bodies; • Participates in projects or committees; • Provides substantive funding beyond routine membership dues; or • Views membership as strategic List of stakeholder groups engaged by the organization Basis for identification and selection of stakeholders with whom to engage Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting

Section AR (186-190)

4.1

4.2 4.3

5 5

4.4 4.5

AR (76, 241) AR (203)

4.6 4.7

AR (200) AR (192)

4.8

4, 5

4.9

5, AR (180)

4.10 4.11 4.12 4.13

AR (192) AR (180) 5 6

4.14 4.15 4.16 4.17

6 6 6 6

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14
GRI KPI Disclosure index
KPI ID Economic indicators Disclosure on Management Appproach Description Page

AR (27, 28) 4-5, 25-27 & AR (5-8)

1

✔ EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Significant financial assistance received from government. Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. Environmental indicators Disclosure on Management Appproach

2 3

✔ EC4 ✔ EC8

22,34 35

17 28 29 29 30 29-31 31 28 31 31

4 5 6 7 8 9 10 11 12

✔ EN1 ✔ EN3 ✔ EN4 ✔ EN5 ✔ EN6 ✔ EN7

Materials used by weight or volume. Direct energy consumption by primary energy source. Indirect energy consumption by primary source. Energy saved due to conservation and efficiency improvements. Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives. Initiatives to reduce indirect energy consumption and reductions achieved.

✔ EN16 Total direct and indirect greenhouse gas emissions by weight. ✔ EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. ✔ EN26 Initiatives to mitigate environmental impacts of products and services, and extent of
impact mitigation. Human rights indicators Disclosure on Management Appproach

16, 18 AR (200) 15,18

13

✔ HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Labor practices and decent work indicators Disclosure on Management Appproach

9,17 20, AR (92) 20, AR (91) 20 22 23 23 20

14 15 16 17 18 19 20

✔ LA1 ✔ LA2 ✔ LA7 ✔ LA10 ✔ LA11 ✔ LA12 ✔ LA13

Total workforce by employment type, employment contract, and region. Total number and rate of employee turnover by age group, gender, and region. Rates of injury, occupational diseases, sick days, and absenteeism, and number of workrelated fatalities by region. Average hours of training per year per employee by employee category. Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing pre-retirement. Percentage of employees receiving regular performance and career development reviews. Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Product responsibility indicators Disclosure on Management Appproach

18 13

21

✔ PR5

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Society indicators Disclosure on Management Appproach

12,16 9

22

✔ SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures.

✔: Data audited by KPMG

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15
Glossary
AGM
Annual General Meeting

GRI
The Global Reporting Initiative is a network-based organization that has pioneered the development of the world’s most widely used sustainability reporting framework and is committed to its continuous improvement and application worldwide.

APAC
Asia Pacific

BPM
Business Process Management

HR
Human Resources

BPO
Business Process Outsourcing

ISAM
Iberia, South America

CEO
Chief Executive Officer

ISO 14001
ISO 14001 was first published in 1996 and specifies the actual requirements for an environmental management system. It applies to those environmental aspects over which the organization has control and over which it can be expected to have an influence.

CSDM
Continuous Service Delivery Model (an internal Atos Origin model)

CSR
Corporate Social Responsibility

IT/ICT
Information Technology/ Information and Communication Technology

eCS
eServices for customers, citizens and communities

KPI
Key Performance Indicator

EMS
Environmental Management System

LEAN
The Lean approach is designed to assess company processes to better identify sources of waste, variability, and lack of flexibility in the way of working.

EWC
European Work Council

LCFAP
Carbon Footprint Abatement Program

FSC
Forest Stewardship Council

NAM
North America & Canada

GBU
Group Business Unit

NGO
Non-Governmental Organization

GCE
Germany Central Europe with countries Austria, Germany, Poland

ROW
Rest of the World

GCEMA
Germany Central Europe Mediterranean Africa with countries Austria, Germany, Greece, Poland, South Africa, Switzerland, Turkey

STEP
Socio-cultural, Technological, Economic and Political (trends)

GHG
Greenhouse Gas

TOP Program
Total Operational Performance (an internal Atos Origin program)

GJ
Gigajoule

UN
United Nations

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Locations
Argentina Vedia 3892 P.B. C1430 DAL - Buenos Aires Tel: +54 11 6315 8800 Austria Technologiestraße 8/ Gebäude D A-1120 Wien Tel: +43 1 605430 Belgium Da Vincilaan 5 B-1935 Zaventem Tel: +32 2 690 28 00 Global Consulting & Systems Integration (Global C&SI) Da Vincilaan 5 B-1935 Zaventem Tel: +32 2 690 28 00 Atos Worldline Belgium Chaussée de Haecht 1442 Haachtsesteenweg 1130 Brussels Tel: +32 (0)2 727 61 11 Brazil Avenida Maria Coelho Aguiar, 215 - Bloco E 5º andar Cep: 05804-900 - Jardim São Luis - São Paulo – SP Tel: +55 11 2183-2344 Rua da Candelária, 65 - 22º andar Cep. 20091-906 – CentroRio de Janeiro - RJ Tel: +55 21 3265-9200 China 5th Floor, Lido Commercial Center Jichang Road Beijing 100004 Tel: +86 10 6437 6668 Hong Kong Exchange Tower, 33 Wang Chiu Road Kowloon Bay, Kowloon, Hong Kong France Headquarters Tour les Miroirs - Bât C 18, avenue d’Alsace 92926 Paris La Défense Cedex Tel: +33 1 55 91 20 00 Atos Worldline France Tour Manhattan 5-6 place de l’Iris 92926 Paris La Défense Cedex Tel: +33 1 49 00 90 00 Managed Services Tour Horizon 64, rue du 8 Mai 1945 92025 Nanterre Tel: +33 1 46 14 50 00 Systems Integration Tour les Miroirs - Bât C 18, Avenue d’Alsace 92926 Paris La Defense Cedex Tel: +33 1 55 91 20 00 Atos Consulting Tour Manhattan 5-6 place de l’Iris 92926 Paris La Défense Cedex Germany Theodor-Althoff-Str. 47 D-45133 Essen Tel: +49 (0) 20 14 3050 Atos Worldline Germany Hahnstraße 25 D-60528 Frankfurt/Main Tel: +49 (0) 69 66 5710 Greece 18 Kifisias Avenue 151 25 Athens Tel +30 210 688 9016 India SDF-IV, Units 126/127 SEEPZ, Andheri (east) Mumbai 400 096 Tel: +91 22 28 29 0743 Indonesia Wisma Kyoei Prince, #1707 Jalan Jenderal Sudirman Kav. 3 Jakarta, 10220 Tel: +62 21 572 4373 Japan 20/F Shinjuku Park Tower, 3-7-1 Nishi-shinjuku, Shinjuku-ku, Tokyo 163-1020 Tel: +81 3 3344 6631 Luxembourg Rue Nicolas Bové 2a 1253 Luxembourg Tel.: +352 31 36 37 1 Malaysia Suite F01, 1st Floor 2310 Century Square Jalan Usahawan 63000 Cyberjaya Selangor Darul Ehsan Malaysia Tel.: +60 3 8318 6100 Morocco Avenue Annakhil – Espace High Tech Hall B – 5e étage Hay Ryad Rabat Tel: +212 (0)5 37 57 79 79 Nearshore Park – Shore 7 1100, boulevard El Qods – Quartier Sidi Maârouf Casablanca Tel: +212 (0)5 29 04 45 29 Poland ul. Domaniewska 41 02-672 Warszawa (budynek Taurus) Tel: +48 22 606 1900 Singapore 620A Toa Payoh Lorong 1 TP4 Level 5 Singapore 319762 Tel: +65 6496 3888 South Africa 204 Rivonia Road, Sandton Private Bag X136 Bryanston 2021 Tel: +27 11 895 2000 Spain Albarracín, 25 28037 Madrid Tel: +34 91 440 8800 Atos Consulting Albarracín, 27 28037 Madrid Tel: +34 91 214 9500 Switzerland Industriestrasse 19 8304 Wallisellen Tel: +41 44 877 6969 Taiwan 5F, No.100, Sec.3, Min-Sheng E.Road, Taipei, Taiwan, R.O.C. Tel: +886 - 2 - 2514 2500 The Netherlands Papendorpseweg 93 3528 BJ Utrecht Tel: +31 (0) 88 265 5555 Atos Consulting Papendorpseweg 93 3528 BJ Utrecht Tel: +31 (0) 88 265 5555 Turkey Kisikli Caddesi N°37 Aksel Is Merkezi 2 Kat Altunizade 34 662 Istanbul Tel: +90 216 531 7383 United Kingdom 1 Triton Square Regent’s Place London NW1 3HG Tel: +44 20 7830 4444 USA 5599 San Felipe Suite 300 Houston TX, 77056 Tel: +1 713 513 3000

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Contacts
For further information on Atos Origin’s Sustainability Program, please contact: sustainability@atosorigin.com

Head of Corporate and Social Responsibility
- Philippe Mareine, Group’s General Secretary

Other countries & service lines representatives
- Sonia Leme, South America - Tom Parsons, USA - Sally Wang, Asia Pacific - Giles Hutchins, UK

Sustainability office
- Pilar Barea, Spain Program Leader - Marianne Hewlett, Benelux Social Responsibility - Sophie Chambon, France Environmental Commitment - Anne Fitzsimmons, Global Markets Business Development - Jeff Chater, UK - Andreas Koeller, Germany & Central Europe - Murli Menon, India - Denis Daullé, Atos Worldline - Miguel Viedma, Global Legal - Emilie Moreau, Global Communications

- Jérôme Brun, Global Managed Operations - Murielle Picard, Global Consulting & Systems Integration

Corporate responsibility report data consolidation
- Esmee Duiveman - Senior Consultant - Ricard Manias - Senior Consultant - Hanneke Lankveld - Business Consultant - Robert-Jan Streng - Partner

Editing, Plate Making This report is compiled using the Computer to Plate (CIP) system, resulting in the total elimination of film, an intermediate material, during the plate making process. Paper The report consists of paper made from pulp derived from Forest Stewardship Council (FSC) approved and managed forests. All paper contained in the report has been elemental chlorine free (ECF) bleached. Instead of the chlorine gas used in conventional pulp bleaching, EFC pulp bleaching uses oxygen and chlorine dioxide, which does not generate dioxins such as chlorinated organic compounds. Ink The ink used for this report is made from a composite of vegetable oils (including soybean oil, linseed oil, tung oil, coconut oil and palm oil). Processing The adhesive for the binding is a polyurethane-type adhesive that is easy to separate and remove for paper recycling. Also, 19,3% of the blank sheets generated from sheet cutting during processing for this report is sent to a paper manufacturing company and this is used as raw material for recycled paper. - Editing, writing: - Consulting, design & production: www.terredesienne.com - Photo credits: Michel Labelle, Getty Images and Atos Origin

atosorigin.com

This report utilizes materials (paper, ink, plate and adhesives) that were produced by iso 14001 certified companies and plants. The editing and printing were also done by an Imprim’Vert and FSC certified company.