Customer Experience Management

Turning customer insight into business value

Deeper insight and improved omni-channel engagement must create value at every step of the customer’s digital journey.

Leaders in customer experience outperform the market by 27%

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80% of CEOs believe they deliver a superior customer experience. Only 8% of customers agree. It’s time to close the gap.

Make customer experience your differentiator – converting customer insight into advocacy and advocacy into business.

With our expertise in customer experience orchestration, Atos will help you transform customer experience – boosting loyalty, decreasing cost-to-serve and increasing revenues.

The trusted partner for seamless customer experience

Digital transformation starts with a step change in customer experience. You need platforms which encourage creative engagement, and intelligent analytics that span your business. Atos leads an ecosystem of expertise and specialist partners, ready to help you orchestrate superior customer experience.

Customer experience and digital marketing consulting

From strategic analysis and customer journey mapping through to user experience design – make your digital strategy customer-centric.

Omni-channel journey design

Making every touchpoint a “wow” with seamless contextual service woven across all physical and digital channels.

360° customer insights

Our advanced analytics help boost customer acquisition and cross-selling, reducing churn and increasing loyalty.

Customer experience end-to-end

From front to back office, exploit market-leading solutions integrated for seamless customer experience.

Shop of the Future

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At the recent Pega Systems in Leiden, Atos presented the Shop of the Future concept based on Pega technology. With this demo, we were able to show customers and partners what the power of Pega and Atos can accomplish!

Full scope digital transformation in customer experience

We are more than a Customer Experience orchestrator. We also lead innovation in payments, in customer analytics and the internet-of-things. Benefit from the widest perspective on customer experience.

Customer Experience and Digital Marketing Consulting

Take charge of digital opportunity. Reinvent customer service to boost business.

Connected Living

From vehicles to homes to lifestyles – everything’s connected. Grasp the Internet-of-Things opportunity.

Advanced Customer Analytics

Unlock value from customer data for seamless, personalized and contextual service across every channel.

Digital Customer Engagement

Social media; portals; e-commerce; mobile – bring it all together with next generation CRM.

Digital Payments and Wallets

On the move, at home or instore – make payment easy, secure and incentivized with European payment leader Worldline.

Sector Solutions

From retail to finance, from transport to manufacturing, Atos delivers customer experience innovation tuned to your business.

Managing customer experience for the world’s largest media event

Managing customer experience for the world’s largest media event

Four billion people will enjoy the Rio Olympic Games using twice that many devices – from mobile to web and TV. All powered by Atos.

View our Olympic Games Case Study

Related resources

Case Study

McDonald’s – Digital Transformation

View our case study for our Worldline McDonald’s digital transformation.

Worldline

Payment, Loyalty and More

Discover Worldline – the European payment leader.

White Paper

Digital Customer Advisory

Position paper guiding customers through day to day decisions in the age of Now Banking and Now Insurance

Our experts

Simon Bates

Head Global Digital Transformation

Mehdi Kasmi

Global Head of Expert Sales – Customer Experience

Interested in our Customer Experience services?