Our CX Design Offerings
Fanatically devoted to insights and great design
Design Leadership and Operation
Our design experts will provide and help you establish lean design processes, teams, and skillsets
Multi-user Journey Design
Through extensive research and leading journey design experience, we gather definitive insights about the challenges faced by your customers, employees, end users and other stakeholders to define possible solutions
We create award-winning interactions with exceptional attention to detail, following the latest design standards for heuristics, accessibility and performance
In-depth understanding of collaboratively delivering rapid/ iterative prototyping (low to high fidelity) using design systems and approaches
Enabling an analytics-based customer journey transformation for NS&IAtos delivered an end-to-end CX review of NS&I’s existing online customer journey. Our experts used behavior data to design and develop a range of alternative content (including behavioral nudging and pre-populated information). A/B testing was then used to evaluate and maximize the benefits delivered to NS&I.
The approach boosted the number of top-ups made via bank transfer by 14%, as well as increased the total value of those top-ups by 17%.
Customer journey development for a leading commercial bankAtos solutions helped digitize the banking business to drive growth in the customer base and digital channel usage. We redesigned the experience journey, developing a new customer portal and mobile application, and implemented cloud-native platforms to optimize customer experiences and banking business.
The approach increased the net promoter score (NPS) by 47% and resulted in a 3X increase in digital banking traffic.
Fortune 100 RetailerAtos supported a leading North American retailer to deliver a floorplan measurement app, driving substantial incremental revenues and productivity gains. Atos built a cross-platform web, iOS and Android solution that integrates with Salesforce. The app provides a quicker, more accurate measurement of retail floors. Drawings are automatically converted into a proprietary drawing file to generate quotes and cutting guides, increasing operational efficiency.
The solution improved field force productivity by 14% and led to $200 million in incremental sales.
End-to-end CX transformation for T-MobileWith a rapid large-scale migration to Salesforce, T-Mobile Netherlands transitioned smoothly to a next-generation customer engagement platform that supports its strategic ambition for excellent customer service and care across its business.
As one of the Netherlands’ largest telecom companies, T-Mobile Netherlands is committed to leading its market with excellent omnichannel customer services and experiences. Among other results, the transformation delivered shorter transaction handling time, increased employee satisfaction, and more cost-effective onboarding.