Company Profile
The TSG EDV-Terminal-Service Ges.m.b.h. is part of the Atos Group since July 1, 2011 and has its focus in the banking and insurance sector. With eight locations across Austria, TSG provides IT services to companies, from consulting, through system integration, operation and maintenance of IT infrastructures and self-service systems to the management of service processes. TSG’s customers include leading Austrian financial organizations.
Trust as a foundation stone
TSG supports its customers with innovative services with added value. This includes cost savings, improved processes, higher availability, greater security and transparency. Our employees, our strong network of partners and our many years of experience are the guarantee for our success. Our services are about relationships between people.
Success factor customer relationship
Our customers know what we are talking about: We take care of the services for the security and availability of the IT landscape of our customers, who can concentrate more on their core competencies and lift new potentials. Success is not exclusively a matter of technology – it is a matter of trust.
We rely on quality
Compliance with standards and standards is an important concern for us. Regular inspections of the processes ensure the sustainability of the required quality standards. On the other hand, routine customer surveys give us the opportunity to continually improve our services and increase customer satisfaction on a sustained basis.
What we offer
- Years of experience
- Services from one source
- Manufacturer and dealer independence
- Integrated solutions
- industry knowledge
- Covered coverage throughout Austria
Company history
2021
Establishment of a branch in Poland
2020
Service partnership with item österreich handel gmbh
2015
Acquisition of the HW service for the APL of Unicredit and the employees responsible for it so far.
2014
Takeover of numerous services (workplace, service desk and onsite services) from the Solutions IT and the employees who have hitherto been responsible for this.
2011
Change of ownership from the Siemens Group to the Atos Group.
2007
Expansion of on-site services and data center services by taking over the IT / AV business unit of ARAG (Allgemeine Rechtsschutz AG).
2006
Expansion of the market segment “On-site services and data center services” by taking over IT-outsourcing of ai informatics.
2004
Change of ownership of Bank Austria to the Siemens Group.
2002
Reopening of the Salzburg site. Nationwide servicing of ATMs and other money-handing devices at all major financial institutions in Austria.
1999
Settlement of a new own building complex.
1998
Bank Austria, TSG almost takes over the entire service of its terminal and self-service equipment. For the first time, TSG takes over the service of individual product groups from Creditanstalt.
1995
Successful partial business integration of the Sparkassen publishing house Technical customer service (SPV / TKD).
1994
Through a nationwide presence in Austria and constant development measures adapted to the requirements, TSG becomes Austria’s largest manufacturer-independent company in the IT service sector for hardware and related areas.
1993
Start of construction of TSG outlets in the state capital cities.
1985
Foundation of TSG EDV-Terminal Services Ges.mb. As a service company of Bank Austria (formerly the Central Bank) and as a technical service of the then Dataservice. The services provided and the growing development of the TSG enable us to serve clients outside the banking sector successfully.
Services & Solutions
Our portfolio
Client & Server Products
| Desktop | Provsion of guarantee |
| Notebook | Install move add change dismantle |
| Server | rollout |
| Printer | IT-Infrastructure planning |
| MPF’S | Increments / Planning |
| Break fix service | Lifecycle |
Cash-handling products
| Account Statement Printer | Install move add change dismantle |
| Automatic teller machine (ATM) | Rollout |
| Automatic cash drawer (with safe) | IT-Infrastructure planning |
| Quick-charging | Increments / upgrades |
| Break fix service | Lifecycle |
| Provision of guarantee | ATM-service management |
On-site Operational Performance
| 1st & 2nd level support (helpdesk) |
| Operation management |
| Security checks |
| Setup-service |
Partnership
Certification
Offices
Zentrale TSG EDV-Terminal-Service Ges.m.b.H
TSG EDV-Terminal-Service Ges.m.b.H.
Modecenterstraße 1
1030 Wien
Tel.: +43 (0) 50618-40000
Fax: +43 (0) 50618-40435
Ansprechpartner
General Manager Thomas Seyfried
Offices TSG EDV-Terminal-Service Ges.m.b.H
- 1210 Wien, Siemensstr. 92
- 2700 Wr. Neustadt, Wiener Straße 115 Objekt 1.1.E1
- 3550 Kammern, Hauptstr. 39
- 4060 Leonding, Edtstraße 14
- 5020 Salzburg, Werner-von-Siemens-Platz 1
- 6020 Innsbruck, Eduard-Bodem Gasse 2
- 6922 Wolfurt, Bahnhofstr. 8b / EG
- 8020 Graz, Straßganger Straße 315
- 9020 Klagenfurt, Lakeside B09
- 85240 Bydgoszcz, ul. Kraszewskiego 1 (Poland)