The TSG EDV-Terminal-Service Ges.m.b.h. is part of the Atos Group since July 1, 2011 and has its focus in the banking and insurance sector. With eight locations across Austria, TSG provides IT services to companies, from consulting, through system integration, operation and maintenance of IT infrastructures and self-service systems to the management of service processes. TSG’s customers include leading Austrian financial organizations.
Trust as a foundation stone
TSG supports its customers with innovative services with added value. This includes cost savings, improved processes, higher availability, greater security and transparency. Our employees, our strong network of partners and our many years of experience are the guarantee for our success. Our services are about relationships between people.
Success factor customer relationship
Our customers know what we are talking about: We take care of the services for the security and availability of the IT landscape of our customers, who can concentrate more on their core competencies and lift new potentials. Success is not exclusively a matter of technology – it is a matter of trust.
We rely on quality
Compliance with standards and standards is an important concern for us. Regular inspections of the processes ensure the sustainability of the required quality standards. On the other hand, routine customer surveys give us the opportunity to continually improve our services and increase customer satisfaction on a sustained basis.
What we offer
- Years of experience
- Services from one source
- Manufacturer and dealer independence
- Integrated solutions
- industry knowledge
- Covered coverage throughout Austria
Acquisition of the HW service for the APL of Unicredit and the employees responsible for it so far.
Takeover of numerous services (workplace, service desk and onsite services) from the Solutions IT and the employees who have hitherto been responsible for this.
Change of ownership from the Siemens Group to the Atos Group.
Expansion of on-site services and data center services by taking over the IT / AV business unit of ARAG (Allgemeine Rechtsschutz AG).
Expansion of the market segment “On-site services and data center services” by taking over IT-outsourcing of ai informatics.
Change of ownership of Bank Austria to the Siemens Group.
Reopening of the Salzburg site. Nationwide servicing of ATMs and other money-handing devices at all major financial institutions in Austria.
Settlement of a new own building complex.
Bank Austria, TSG almost takes over the entire service of its terminal and self-service equipment. For the first time, TSG takes over the service of individual product groups from Creditanstalt.
Successful partial business integration of the Sparkassen publishing house Technical customer service (SPV / TKD).
Through a nationwide presence in Austria and constant development measures adapted to the requirements, TSG becomes Austria’s largest manufacturer-independent company in the IT service sector for hardware and related areas.
Start of construction of TSG outlets in the state capital cities.
Foundation of TSG EDV-Terminal Services Ges.mb. As a service company of Bank Austria (formerly the Central Bank) and as a technical service of the then Dataservice. The services provided and the growing development of the TSG enable us to serve clients outside the banking sector successfully.
Services & Solutions
Client & Server Products
|Desktop||Provsion of guarantee|
|Notebook||Install move add change dismantle|
|MPF’S||Increments / Planning|
|Break fix service||Lifecycle|
|Account Statement Printer||Install move add change dismantle|
|Automatic teller machine (ATM)||Rollout|
|Automatic cash drawer (with safe)||IT-Infrastructure planning|
|Quick-charging||Increments / upgrades|
|Break fix service||Lifecycle|
|Provision of guarantee||ATM-service management|
On-site Operational Performance
|1st & 2nd level support (helpdesk)|
Zentrale TSG EDV-Terminal-Service Ges.m.b.H
Offices TSG EDV-Terminal-Service Ges.m.b.H
- 1210 Wien, Siemensstr. 92
- 2700 Wr. Neustadt, Neunkirchnerstraße 119/1
- 3550 Kammern, Hauptstr. 39
- 4060 Leonding, Edtstraße 14
- 5020 Salzburg, Werner-von-Siemens-Platz 1
- 6020 Innsbruck, Eduard-Bodem Gasse 2
- 6922 Wolfurt, Bahnhofstr. 8b / EG
- 8020 Graz, Straßganger Straße 315
- 9020 Klagenfurt, Lakeside B09