On the path to zero downtime. How discovering and optimizing your SAP environment can reduce production interruptions by up to 70%

According to SAP, its ERP applications touch 77% of global transaction revenues. There’s no question that SAP is an intrinsic part of manufacturing. Every slow down or interruption to SAP-related business processes can have significant consequences for customer experience, sales revenues, and cash flow, with costly penalties being served for production delays caused by IT failures.

As changing customer demands drive a move to real-time business models, customizable production lines and digitally enabled products, services, and experiences, the big question on every manufacturer’s mind is: ‘how do I spot and fix issues before they become a problem?’.

Tricky, not least because SAP and all interrelated business-critical processes and applications are incredibly complex and often managed in siloes across different departments, buildings, or even geographies.

As way of an example, let’s explore the challenges facing one of our customers, a global manufacturer, and the best practice approach for solving them.

Challenge 1: Their traditional monitoring tools didn’t go far enough to monitoring and managing their end-to-end business processes.

For example, SAP Solution Manager could only monitor their SAP ABAP platform, creating blind spots for any interrelated applications.

The solution: Moving to a comprehensive, full stack monitoring system providing end-to-end visibility of SAP app performance.


Challenge 2: Their manual monitoring approach was expensive, inefficient, and reactive.

They had no way to spot issues before production was impacted, even with staff monitoring 24/7.

The solution: Shifting from reactive to proactive monitoring using dynamic baselines of key metrics to enable swift action to reduce production interruptions.


Challenge 3: The complexities of a move to S/4HANA was creating even greater need for visibility.

With so much at stake and the potential for costly disruption, they needed confidence they could make the change.

The solution: Correlating the performance of the SAP environment to business performance in a common language.


With so much change going on, they needed an ongoing platform to make sure they had the continual performance, stability, and SAP uptime their businesses need, both in their existing environment and as they migrated to S/4HANA.

Like our customer, being able to map and understand your entire environment, not just your SAP stack, and monitor all the way down to a single line of code to identify root cause faster, is essential to helping you ensure ongoing stability and success and avoid costly production disruption.

By James Bradley, VP EMEA Partners, Cisco AppDynamics.

Posted on June 11


How to discover and optimize your SAP environment and reduce production interruptions by 70%

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About James Bradley
VP EMEA Partners, Cisco AppDynamics
James has been working in the area of Application and Business performance for over 15 years. He’s responsible for AppDynamics’ partner community across EMEAR and is passionate about helping partners and customers leverage the power of Full-Stack Business Observability to support the transformation of their business. With a background that spans technical, product management and sales roles across service providers, software vendors and startups, James brings a wealth of experience in supporting customers large-scale change initiatives.

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