How to gain visibility of your SAP environments to drive better performance: a best practice approach
When SAP performance suffers, the business suffers. But how do you go about getting the visibility you need not only of your SAP applications, but all the interrelated applications and systems that support your end-to-end business processes?
Knowing exactly what is happening with your applications and the impact they are having on your business processes, alongside real-time alerting on any anomalies or potential issues, will help you as you move towards your goal of zero production incidents.
Let’s take our customer as an example; a typical large manufacturer who was running SAP as an intrinsic part of their global business processes. Like all businesses, they couldn’t afford to let performance incidents impact their production. Neither could they let potential performance issues be a barrier to them digitally transforming their business and adopting the latest and greatest innovation needed to compete.
As their production operations ran 24/7, they needed around-the-clock support to make sure all their SAP systems were up and running correctly. This meant teams of support staff monitoring manually, using a whole raft of different tools and logs, increasing complexity, and opening up the potential for human error. To add further pressure, they were also planning a transition to S/4HANA.
They needed to find a way to eliminate manual monitoring saving significant time and money as well as reducing risk of error. They also needed to be able to find a way to relate system and application downtime into process downtime to show the impact on the business; not only of their existing SAP, but also once they had migrated to S/4HANA.
By baselining performance and using AI, they were able to detect and alert on any anomalies, eliminating the need for manual monitoring and delivering 99.95% SAP solution availability. And, by replacing manual tasks with automation, they were also able to speed up their migration to S/4 HANA.
Read our final blog in this series:
- Blog 4: Delivering amazing customer experience starts by understanding and preventing the things that can make it less than great.
In case you missed our previous blog:
Interested to learn more?