Leaders in customer experience outperform the market by 27%

80% of CEOs believe they deliver a superior customer experience. Only 8% of customers agree. It’s time to close the gap.

Make customer experience your differentiator – converting customer insight into advocacy and advocacy into business.

With our expertise in customer experience orchestration, Atos will help you transform customer experience – boosting loyalty, decreasing cost-to-serve and increasing revenues.

The trusted partner for seamless customer experience

Digital transformation starts with a step change in customer experience. You need platforms which encourage creative engagement, and intelligent analytics that span your business. Atos leads an ecosystem of expertise and specialist partners, ready to help you orchestrate superior customer experience.

Customer experience and digital marketing consulting

From strategic analysis and customer journey mapping through to user experience design – make your digital strategy customer-centric.

Omni-channel journey design

Making every touchpoint a “wow” with seamless contextual service woven across all physical and digital channels.

360° customer insights

Our advanced analytics help boost customer acquisition and cross-selling, reducing churn and increasing loyalty.

Customer experience end-to-end

From front to back office, exploit market-leading solutions integrated for seamless customer experience.

Shop of the Future

At the recent Pega Systems in Leiden, Atos presented the Shop of the Future concept based on Pega technology. With this demo, we were able to show customers and partners what the power of Pega and Atos can accomplish!

Full scope digital transformation in customer experience

We are more than a Customer Experience orchestrator. We also lead innovation in payments, in customer analytics and the internet-of-things. Benefit from the widest perspective on customer experience.