Client Story

Boosting productivity for Takeda with augmented work instructions

Using the Atos CX Immersive Accelerator, Atos designed, developed and rolled out augmented reality (AR) machine changeover instructions that integrate with Takeda’s manufacturing IT systems.

The AR-based instructions guide operators through 20+ configuration points on the machine, proactively providing the machine values to be inserted. It delivers clear results, less errors and significantly reduces the risk and cost caused by miscalibration.

Client Story

End-to-end CX transformation for T-Mobile

With a rapid large-scale migration to Salesforce, T-Mobile Netherlands transitioned smoothly to a next-generation customer engagement platform that supports its strategic ambition for excellent customer service and care across its business.

As one of the Netherlands’ largest telecom companies, T-Mobile Netherlands is committed to leading its market with excellent omnichannel customer services and experiences. Among other results, the transformation delivered shorter transaction handling time, increased employee satisfaction, and more cost-effective onboarding.

Client Story

Customer journey development for a leading commercial bank

Atos solutions helped digitize the banking business to drive growth in the customer base and digital channel usage. We redesigned the experience journey, developing a new customer portal and mobile application, and implemented cloud-native platforms to optimize customer experiences and banking business.

The approach increased the net promoter score (NPS) by 47% and resulted in a 3X increase in digital banking traffic.

Client Story

Enabling an analytics-based customer journey transformation for NS&I

Atos delivered an end-to-end CX review of NS&I’s existing online customer journey. Our experts used behavior data to design and develop a range of alternative content (including behavioral nudging and pre-populated information). A/B testing was then used to evaluate and maximize the benefits delivered to NS&I.

The approach boosted the number of top-ups made via bank transfer by 14%, as well as increased the total value of those top-ups by 17%.