Customer Experience in Banking: Next Generation Branch
From digital signage to self-service counters to full-service branches
When a customer opens your banking app they don’t have to queue to make a transaction. When they visit your website, they can browse all the information they need without someone having to help them. And when they call your customer service center, with a couple of pushes of a button they get through to the person they need to talk to. So why shouldn’t it be the same in your branches too?
In a highly competitive, digital-first environment, connecting all of these channels and bringing out their best features in-branch can help you meet new customer expectations.
Atos Next Generation Branch will help you do that. As an ‘Agile Branch Concept’, you can improve front-end customer services while making efficiency improvements in the back office.
Next generation branch gives you a platform to design individual branches so they are fit for purpose. Like creating a pop-up branch within a retail store. It provides the ongoing support to completely redesign your branch network to meet ever-changing customer needs. It also offers a way to reduce manual effort by digitalizing your processes. That way they can be rolled out quickly and effectively wherever you choose to open your next generation branch.
750,000 estimated number of bank branches still operating worldwide
Global Financial Services, Chief Digital Officer
Global Financial Services, Group Industry Director Customer Experience and Open Banking