Customer Experience in Banking

Make your customers your greatest advocates with real-time, personalized and easy-to-access products and services.

The digital revolution has already changed expectations. Amazon, Uber, Spotify and the rest give us a taste of just how easy and hassle-free access to services and products can be. Customers expect the same from their bank.

We no longer choose our bank because of its product portfolio – or because it has the nearest local branch. Choices today are heavily influenced by the quality of experience – especially with regard to ease and convenience.

We also expect a joined-up relationship – whatever the touchpoint.

Now Banking  from Atos gives you a joined-up set of solutions which will help you give your customers a banking experience that they will recommend.

FinTechs are investing $12 billion in banking tech innovations

What will a typical bank look like in 5 years’ time?

Atos’ Serge Christin (Global Financial Services, Global Head of Strategy and Alliances, Head of Banking France & MEA) and Christoph Bauriedel (Global Financial Services, Head of Banking Europe) address some of the most pressing issues about the future of Banking. So what can banks do to prepare? What impact will partner ecosystems have in the coming years? And how does continual transformation play out for large financial services institutions? Find out more in this quick-fire introduction to Atos Look Out 2020+ for Banking

Now Banking – customer-centric engagement

Now Banking helps you make the shift from product-centric to customer-centric behavior.

Establish a way of doing business that is open to innovation, with every change in your customers’ increasingly digital lifestyles.

Related resources

Opinion Piece

Differentiating Through Digital Customer Experience

Uncovering a strategy for success in the digital era of customer centric financial services.

White Paper

Reinventing the Branch

This white paper examines ways of turning high-cost, high-street liabilities into flagship assets – fully integrated with omni-channel operations.

Blog

Winning with “wow”

See how Now Banking becomes Wow Banking in this expert blog.

Our experts

Remco Neuteboom

Remco Neuteboom

Global Financial Services, Chief Digital Officer

Follow or contact Remco:
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Christoph Bauriedel

Christoph Bauriedel

Global Financial Services, Head of Banking Europe

Follow or contact Christoph:
Linkedin | Twitter | Mail

Ivo Luijendijk

Global Financial Services, Industry Director Codex & Blockchain

Follow or contact Ivo:
Linkedin | Twitter | Mail

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