Customer Experience in Banking

Make your customers your greatest advocates with real-time, personalized and easy-to-access products and services.

The digital revolution has already changed expectations. Amazon, Uber, Spotify and the rest give us a taste of just how easy and hassle-free access to services and products can be. Customers expect the same from their bank.

We no longer choose our bank because of its product portfolio – or because it has the nearest local branch. Choices today are heavily influenced by the quality of experience – especially with regard to ease and convenience.

We also expect a joined-up relationship – whatever the touchpoint.

Now Banking  from Atos gives you a joined-up set of solutions which will help you give your customers a banking experience that they will recommend.

FinTechs are investing $12 billion in banking tech innovations

Now Banking – customer-centric engagement

Now Banking helps you make the shift from product-centric to customer-centric behavior.

Establish a way of doing business that is open to innovation, with every change in your customers’ increasingly digital lifestyles.

Related resources

Opinion Piece

Differentiating Through Digital Customer Experience

Uncovering a strategy for success in the digital era of customer centric financial services.

White Paper

Reinventing the Branch

This white paper examines ways of turning high-cost, high-street liabilities into flagship assets – fully integrated with omni-channel operations.


Winning with “wow”

See how Now Banking becomes Wow Banking in this expert blog.

Our experts

Remco Neuteboom

Remco Neuteboom

Chief Digital Officer for Global Financial Services

Christoph Bauriedel

Christoph Bauriedel

Global Head of Financial Services Strategy and Solutions Development

Ivo Luijendijk

Industry director codex & blockchain

Interested in our Customer Experience in Banking services?