Transformation of healthcare insurer VGZ continues with Atos contract renewal
Increased reliability and effectiveness of services at the heart of renewed contract
Amstelveen, The Netherlands, April 22, 2021- VGZ has extended its agreement with Atos for the management of its business-critical IT infrastructure for an additional five years, further deepening the partnership with an expansion of IT service delivery.
Within the agreement, Atos will focus on the end-to-end management and automation of VGZ's technical business processes. Previously managed in silos, a new focus shifting to horizontal management will facilitate the prediction and prevention of incidents with continuous monitoring and systems performance enhancement. Atos will also deliver maintenance, application management, security and compliance services. In doing so, Atos underpins its services to VGZ to increase the performance and improve the efficiency and continuity across its IT processes to deliver a more efficient and faster experience to customers.
Half of the world’s top thirty insurers rely on Atos for operating model transformation, modernizing insurance technology and core operations, as well as increasing the pace of business innovation. Atos has partnered with VGZ, a leading healthcare insurer in the Netherlands, since 2009.
The new agreement enables VGZ to focus more fully on its core activities, providing a trusted and reliable service to its more than 4.4 million customers. In line with broad fluctuations in customer contact volumes experienced by healthcare insurers, Atos will deliver scalable, flexible solutions without service compromise, whist at the front end, facilitating smooth customer pathways for those wishing to change policies or insurers will be high-performing websites saving up to thirty seconds per customer transaction. Running in parallel is the ability for immediate website changes which can be tested for effectiveness. Taken together, these efficiency gains will drive customer satisfaction and drive commercial opportunities for VGZ.
The extension of the collaboration is confirmation of the added value provided by Atos within the VGZ eco-system of IT suppliers. The additional focus from Atos on VGZ CO2 reduction objectives and the realization of the insurer’s mission to achieve further sustainable objectives adds further value for VGZ.
"VGZ is thriving in the highly competitive health insurance market and it is our objective to ensure we play our part in continuing that success with flexible and scalable solutions offered by Atos, allowing VGZ to respond quickly to new market conditions and demand-linked services peaks , says Peter 't Jong, CEO of Atos in the Netherlands." VGZ has been a customer of Atos for over a decade and I am pleased that we remain their digital partner for the next five years, together further strengthening the position of VGZ in the insurance market.
Notes to Editors:
With change part of the status quo for insurers, Atos recommends four key areas for companies to tackle:
- Transform from a ‘claims-centric’ to a ‘customer-centric’ approach
- Embrace new operating models that can flex to changing market dynamics
- Tackle legacy systems and release investment for transformation
- Act on the threat of cyber fraud as well as the opportunities around cyber insurance
Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
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