Atos ranked first in Whitelane’s 2017 IT Outsourcing Study for Belgium and Luxembourg in the ‘Data Centre and Managed Infrastructure Services’ category
Brussels, 6 April 2017
Atos, a global leader in digital transformation, was ranked first in the most recent edition of the yearly IT Outsourcing Study, organized by Whitelane in collaboration with Vlerick Business School, in the category ‘data centre and managed infrastructure services’. This client satisfaction survey, the most representative in the market, measures customer satisfaction of the delivered services with large outsourcing contracts among 200 companies in Belgium and Luxembourg.
Atos received the highest satisfaction score in the category ‘data centre and managed infrastructure services’. With a score of 81%, Atos remained well above the average of 74%. This score also constitutes an increase with 6 percentage points compared to last year, when Atos was ranked fourth.
“This high score in Whitelane’s survey means a lot to us because ultimately, this survey is concerned with what we think is most important: our clients’ satisfaction with our services”, explains Patrick Hendrickx, Head of Infrastructure and Data Management at Atos in Belgium and Luxembourg. “We are extremely pleased with this recognition and continue to raise the bar, all while paying a lot of attention to our clients’ needs. The flexibility, vigor and passion of our local internal and external employees, complemented by our global delivery centers and expertise all over the world, allow us to respond perfectly to these needs.”
The fact that Atos’ leading position is situated in the ‘data centre and managed infrastructure services’ category is especially pleasing to Patrick Hendrickx: “It is Atos’ main activity. We have also been working for years to develop a service offer for data centres and infrastructure management. This offer has evolved into an Orchestrated Hybrid Cloud solution. Based on the requirements of the applications, on the one hand, and security and data privacy needs on the other hand, we offer an optimal combination of private and public cloud services and take care of the end-to-end management. All the servers which we manage look the same to our clients, whether they are located in his own physical infrastructure or in a public cloud. Yet the clients know that we always find the best solutions for them in a combination of public and private cloud, in all transparency and with unprecedented flexibility and migration speed.”
General satisfaction score also high
Atos also received a high general satisfaction score: 78% which is 4 percentage points above the average of 74%. This satisfaction is highest in the categories ‘account management’ and ‘business understanding’, where Atos’ score was 5 percentage points above the average. “These scores are a result of our continuous pursuit of an optimal solution for the client. We know our clients’ priorities and are always looking for the best possible technical support to help them reach these business objectives“, concludes Antoine Kerrinckx, Managing Director of Atos in Belgium and Luxembourg.
Atos is a global leader in digital transformation with approximately 100,000 employees in 72 countries and annual revenue of around € 12 billion. The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index. www.atos.net
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