Skip to main content

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | Pardot Privacy Policy | Oktopost Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Remote Expert Support

Remote expertise anywhere at any time

The global service of manufacturing equipment is becoming cumbersome with limited numbers of field service resources. Travel bans for particular countries and long distances lead to extensive travel time that have negative consequences on the availability of the customer`s equipment.

Therefore it is difficult to maintain service business at remote locations with a high quality level. The solution to these challenges is Remote Expert Support.

The manufacturer`s expert operating from headquarter will guide less experienced partner or customer personnel servicing equipment onsite. State of the art collaboration technology will provide the remote expert with a complete view on the service activities and will enable him to guide the on premise resources to execute their services.

The benefits for the customer are obvious: less downtime and high quality service.

Discover and exploit new business opportunities

Remote Expert Support will open up new business opportunities in remote regions and locations.

Service delivery everywhere

Enabling service execution in remote and travel restricted locations.

Substantial service time reductions

Reducing service time by 80%.

More customers to be served

Increasing the number of additional customers through the employment of central service experts (up to 300%).

Reduction of training efforts

Reducing training efforts by 30%.

Savings on spare parts

Minimizing local spare parts stocks and avoidable spare part shipping (50% reduction).

Related solutions

Remote Teamwork

Decentralized and mobile field services

Our experts

Stefan Zimmermann

Global B&PS CTO Industry 4.0

Follow or contact Stefan:

Linkedin | Mail

Thomas Bierhoff

B&PS GER CNS Head of Technology

Follow or contact Thomas:

Linkedin | Mail

Interested in our Remote Expert Support?