The global service of manufacturing equipment is becoming cumbersome with limited numbers of field service resources. Travel bans for particular countries and long distances lead to extensive travel time that have negative consequences on the availability of the customer`s equipment.
Therefore it is difficult to maintain service business at remote locations with a high quality level. The solution to these challenges is Remote Expert Support.
The manufacturer`s expert operating from headquarter will guide less experienced partner or customer personnel servicing equipment onsite. State of the art collaboration technology will provide the remote expert with a complete view on the service activities and will enable him to guide the on premise resources to execute their services.
The benefits for the customer are obvious: less downtime and high quality service.
Discover and exploit new business opportunities
Remote Expert Support will open up new business opportunities in remote regions and locations.
Service delivery everywhere
Enabling service execution in remote and travel restricted locations.
Substantial service time reductions
Reducing service time by 80%.
More customers to be served
Increasing the number of additional customers through the employment of central service experts (up to 300%).
Reduction of training efforts
Reducing training efforts by 30%.
Savings on spare parts
Minimizing local spare parts stocks and avoidable spare part shipping (50% reduction).
Decentralized and mobile field services
Global B&PS CTO Industry 4.0
B&PS GER CNS Head of Technology