Connecting IT service to business performance
Although IT management must be business-driven, only 8% of corporations implement business value metrics. Most continue to drive IT by technology or service (SLA) KPIs.
What if you could bridge IT service to business performance to achieve radical improvement – reducing incidents by 60% and more, for example? Measuring the business efficiency of the complete process chain now becomes the priority. IT performance is only relevant in terms of business contribution.
From IT monitoring to business process optimization
Atos’ specialist Bridge services enable you to monitor and analyze business-critical processes and the impact IT performance has on them. Results are impressive. Time-to-market for new services reduced by 25% with improvements in customer satisfaction recorded at 50%.
Allocated experts
Your specialist Bridge analyst team will deliver actionable intelligence using clear dashboards.
Meaningful metrics
We jointly define performance metrics specific to your business processes.
Differentiating knowledge base
Bridge operations contribute to a growing base of business intelligence.
Innovation radar
Anticipate the impact of new business models and enabling technologies.
Embedding the Bridge in your business processes
Exploit the Bridge to drive optimization in any business process – internal or client-facing.
The Bridge team will manage all associations between your processes and their supporting technologies – from applications and processing requirements, to network loading and secure storage.
Process Evaluation
Identify which processes will benefit from immediate adoption.
Implementation
Establish full Bridge unit, with dedicated analyst team.
Digital Performance Management
Drive efficiency by maximizing the performance of business-critical applications.
Pilot and Proof
Establish meaningful and closely monitored business trials.
Ongoing Extension
Exploit growing knowledge base to spread benefit and return.
Related resources
Brochure
Convert IT and process efficiency into business value with Atos Bridge
Monitoring business processes and applications is important, but how can you be sure they are really delivering value?
Factsheet
Digital Performance Management
Application performance directly affects cost, revenue and brand. Find out about proactive performance issue resolution, improved application availability and raised quality of service for business critical applications.
Factsheet
Maximize Process Performance
Take a close look at process improvement in Oracle environments.
Brochure
Right-Fit Application Management
Application management and process optimization are now inseparable.
Our experts
Jason Warren
Global Domain Manager
Johan van Agteren
Global Portfolio Manager Atos Bridge, Senior Expert