Connecting IT service to business performance
Although IT management must be business-driven, only 8% of corporations implement business value metrics. Most continue to drive IT by technology or service (SLA) KPIs.
What if you could bridge IT service to business performance to achieve radical improvement – reducing incidents by 60% and more, for example? Measuring the business efficiency of the complete process chain now becomes the priority. IT performance is only relevant in terms of business contribution.
From IT monitoring to business process optimization
Atos’ specialist Bridge services enable you to monitor and analyze business-critical processes and the impact IT performance has on them. Results are impressive. Time-to-market for new services reduced by 25% with improvements in customer satisfaction recorded at 50%.
Your specialist Bridge analyst team will deliver actionable intelligence using clear dashboards.
We jointly define performance metrics specific to your business processes.
Differentiating knowledge base
Bridge operations contribute to a growing base of business intelligence.
Anticipate the impact of new business models and enabling technologies.
Embedding the Bridge in your business processes
Exploit the Bridge to drive optimization in any business process – internal or client-facing.
The Bridge team will manage all associations between your processes and their supporting technologies – from applications and processing requirements, to network loading and secure storage.
Identify which processes will benefit from immediate adoption.
Establish full Bridge unit, with dedicated analyst team.
Total Application Performance Management
Drive efficiency by maximizing the performance of business-critical applications.
Pilot and Proof
Establish meaningful and closely monitored business trials.
Exploit growing knowledge base to spread benefit and return.
Transforming responsiveness and service for KPN – Case Study
When Dutch telco KPN pushed Atos to provide business process monitoring as an extension of IT service, they achieved a drop in priority one incidents of over 60%.View Our KPN Case Study
Application performance directly affects cost, revenue and brand. Find out about proactive performance issue resolution, improved application availability and raised quality of service for business critical applications.
Take a close look at process improvement in Oracle environments.
Global Product Manager