Business KPI Management

Realtime intelligence for quantifiable benefit

New business models need new business metrics – here’s how.

Connecting IT service to business performance

Although IT management must be business-driven, only 8% of corporations implement business value metrics. Most continue to drive IT by technology or service (SLA) KPIs.

What if you could bridge IT service to business performance to achieve radical improvement – reducing incidents by 60% and more, for example? Measuring the business efficiency of the complete process chain now becomes the priority. IT performance is only relevant in terms of business contribution.

From IT monitoring to business process optimization

Atos’ specialist Bridge services enable you to monitor and analyze business-critical processes and the impact IT performance has on them. Results are impressive. Time-to-market for new services reduced by 25% with improvements in customer satisfaction recorded at 50%.

Allocated experts

Your specialist Bridge analyst team will deliver actionable intelligence using clear dashboards.

Meaningful metrics

We jointly define performance metrics specific to your business processes.

Differentiating knowledge base

Bridge operations contribute to a growing base of business intelligence.

Innovation radar

Anticipate the impact of new business models and enabling technologies.

Embedding the Bridge in your business processes

Exploit the Bridge to drive optimization in any business process – internal or client-facing.

The Bridge team will manage all associations between your processes and their supporting technologies – from applications and processing requirements, to network loading and secure storage.

Process Evaluation

Identify which processes will benefit from immediate adoption.

Implementation

Establish full Bridge unit, with dedicated analyst team.

Total Application Performance Management

Drive efficiency by maximizing the performance of business-critical applications.

Pilot and Proof

Establish meaningful and closely monitored business trials.

Ongoing Extension

Exploit growing knowledge base to spread benefit and return.

Transforming responsiveness and service for KPN – Case Study

When Dutch telco KPN pushed Atos to provide business process monitoring as an extension of IT service, they achieved a drop in priority one incidents of over 60%.

View Our KPN Case Study

Related resources

Factsheet

Total Application Performance Management

Application performance directly affects cost, revenue and brand. Find out about proactive performance issue resolution, improved application availability and raised quality of service for business critical applications.

Factsheet

Maximize Process Performance

Take a close look at process improvement in Oracle environments.

Brochure

Right-Fit Application Management

Application management and process optimization are now inseparable.

Our experts

Dave Johnson

Global Product Manager

Jason Warren

Global Domain Manager

Interested in our Business KPI Management services?