Use data to create a better employee experience
Transform the user experience with a wow factor
Employee satisfaction :
Now perhaps the most important KPI for your organization
Workplace design and support directly influence the bottom line
Zero-trust is key to preventing and mitigating risk exposure
Proactive Experience Center
Today’s knowledge workers have high expectations of their workplace environment, based on their private technology habits. Many of these workers are very IT literate and have a diverse understanding of the best way to achieve things efficiently.
With our Proactive Employee Experience solution, we provide a holistic service to understand, manage and improve the employee experience, across the devices they use. We measure user acceptance and adoption and can help you understand how to provide your employees with the superior workspace set-up they require to be productive.
End User Computing Analytics (EUCA)
EUCA is an integrated service support platform. It is a new approach designed to understand, manage, and improve the experience of consuming IT services on your users’ devices.
Much more than just experience management, EUCA captures all relevant interactions between the user and the entire IT infrastructure to provide a real-time view on what is impacting them as they use their devices.
We provide automation scripts for hundreds of different cases to:
- Automate service requests
- Get additional information from devices
- Automatically fix certain conditions on devices
Work with us, and we’ll target at least 80% of your service desk interactions to be automated.
XLA Reporting and Enhanced Analytics
We use advanced analytics to deliver on eXperience Level Agreements (XLAs), keeping you updated with reports that:
- Collect data from the overall workplace to gather insights into what is impacting the employee experience
- Help drive improvements through automation, solution design, and change and adoption management
- Commit to the transformation of the experience through experience level agreements
Digital Adoption Platform
With data-driven insights, we can shed more light on areas where end-users are struggling and provide direct, no-frills help in the form of:
- Collect data to understand where and why users are struggling with their IT services
- Enable just-in-time micro-trainings
- Monitor the adoption of the IT services
- Communications and training
- Deliver support, training and feedback at the point of need
Improving digital user journeys with automationSiemens is taking automation to a new level with our new workplace solution applying a data-driven approach for measuring, delivering, and improving user journeys. As a result, the daily experience of users is dramatically improved thanks to proactive countermeasures and self-healing mechanisms.
Read the Atos client story >
Product Manager Proactive Experience Center at Atos