Banks are investing in more tailored and more appealing products and services for their customers. But has the importance of operational excellence across the business value chain been overlooked?
Operational excellence behind the scenes makes an essential contribution to the quality of customer experience. You cannot have one without the other.
Of course it goes further. Fall behind in the quality of operations, and the costs will soon be seen on the bottom line.
It’s time to ask how to eliminate dependence on all low-value, high-volume manual processes. This isn’t just about liberating staff to do real business – it’s about reducing error and the risks that go with it.
Digital-only banks expect a cost-to-income ratio of below 30 percent – substantially lower than traditional retail banks’ 40 to 60 percent.
Operational Excellence in Banking
Digital technologies make straight-through transaction processing and exception processing more efficient while making account opening and handling more responsive, secure and agile.
There is no questioning the need for operational excellence – so long as the change involved doesn’t itself raise risk and discontinuity. Atos starts with five focus areas.
Trading floor optimization
Boost trader efficiency with this pure and streamlined cloud-based solution.
Application management and renewal
Not only do you need to manage complex application landscapes – you need unprecedented agility for new product development.
See how Atos helped a leading banking group adopt an agile new workplace – and save money.
Atos and EMC offered a Cloud Solution to consolidate the virtualized infrastructures of Attijariwafa Bank.
Jean-Pierre Le Treut
Global Financial Services Cloud Market Executive