Banks are investing in more tailored and more appealing products and services for their customers. But has the importance of operational excellence across the business value chain been overlooked?
Operational excellence behind the scenes makes an essential contribution to the quality of customer experience. You cannot have one without the other.
Of course it goes further. Fall behind in the quality of operations, and the costs will soon be seen on the bottom line.
It’s time to ask how to eliminate dependence on all low-value, high-volume manual processes. This isn’t just about liberating staff to do real business – it’s about reducing error and the risks that go with it.
Digital-only banks expect a cost-to-income ratio of below 30 percent – substantially lower than traditional retail banks’ 40 to 60 percent.
Operational Excellence in Banking
Digital technologies make straight-through transaction processing and exception processing more efficient while making account opening and handling more responsive, secure and agile.
There is no questioning the need for operational excellence – so long as the change involved doesn’t itself raise risk and discontinuity. Atos starts with five focus areas.
Trading floor optimization
Boost trader efficiency with this pure and streamlined cloud-based solution.
Application transformation and management
Not only do you need to manage complex application landscapes – you need unprecedented agility for new product development.
Digital Workplace in Banking
Improving service underpins how banks engage and maintain the loyalty of their customers. Learn how Atos Digital Workplace provides a suite of collaborative, secure, intelligent work tools and support services to help bank employees enhance customer service cost effectively.
In this case study, a large investment and financial services firm wanted to reduce the costs of customer and end-user support while delivering a streamlined, interactive service experience. Learn how it partnered with Atos to do just that.