Operational Excellence in Banking

Digital process is not just about doing the old things faster – it’s about agile, scalable and sustainable operations

Banks are investing in more tailored and more appealing products and services for their customers. But has the importance of operational excellence across the business value chain been overlooked?

Operational excellence behind the scenes makes an essential contribution to the quality of customer experience. You cannot have one without the other.

Of course it goes further. Fall behind in the quality of operations, and the costs will soon be seen on the bottom line.

It’s time to ask how to eliminate dependence on all low-value, high-volume manual processes. This isn’t just about liberating staff to do real business – it’s about reducing error and the risks that go with it.

Digital-only banks expect a cost-to-income ratio of below 30 percent – substantially lower than traditional retail banks’ 40 to 60 percent.

Operational Excellence in Banking

Digital technologies make straight-through transaction processing and exception processing more efficient while making account opening and handling more responsive, secure and agile.

There is no questioning the need for operational excellence – so long as the change involved doesn’t itself raise risk and discontinuity. Atos starts with five focus areas.

Trading floor optimization

Boost trader efficiency with this pure and streamlined cloud-based solution.

Application transformation and management

Not only do you need to manage complex application landscapes – you need unprecedented agility for new product development.

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Our experts

Jean-Pierre Le Treut

Global Financial Services Cloud Market Executive

Contact Jean-Pierre:
Christoph Bauriedel

Christoph Bauriedel

Global Head of Financial Services Strategy and Solutions Development

Contact Christoph:

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