Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | Pardot Privacy Policy | Oktopost Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Met Police

Supporting the Met’s technology transformation

Industry: Police
Region: London
HQ: London
Company size: 33,000 officers together with about 14,200 police staff, 270 traffic wardens and 4,700 Police Community Support Officers (PCSOs).

The Met, like many other police services, is undertaking a digital transformation to deal with the challenges of changing crime and the need to engage better with the citizens of London, whilst proving value for money.

bluedash

The challenge

bluedash

Over the past 18 months* the Met’s IT function, Digital Policing, have delivered an unprecedented number of key projects, services and products to support their strategy of giving their customers the best possible technology experience, including police officers, staff and members of the public. *March 2017-September 2018.

As the Met’s SIAM partner and service desk provider, we are proud of our role in helping the Met to identify and deploy the right technology efficiently to help make London the safest global city.

The solution

bluedash

  • 29000 mobile laptops and tablets deployed to front line officers and police staff.
  • Providing a large scale, critical service provision to ensure customers receive support to the IT services requirements.
  • Enabling officers to arrive at incidents promptly due to traffic aware directions provided, informed about the incident and the public receive a faster, more personalised and informed service.
  • Redeployment of existing equipment from old data centres to new facilities, repurposing hardware to provide a virtualised environment where possible and delivering £10m of revenue back to the Met.
  • Supporting the direct capture of evidence and driving a greater degree of transparency and public confidence.
  • Strengthening infrastructure to increase network capacity and resilience to handle very large amounts of data generated by the new technologies being deployed.

Business benefit

bluedash

  • Increasing the information available to officers, allowing applications to be accessed whilst on patrol and reduce the amount of time spent in police stations.
  • 4/7 IT service desk with 84% of calls answered within 20 seconds, 403,446 tickets raised, >68% of which were fixed first time.
  • 1,000 vehicles now have new In-Vehicle Mobile Applications (IVMA).
  • Data centre migration – 1,341 servers, 1034 physical decommissions, 95 apps, 61% KW power saved with a cost reduction of 57%.
  • 21,921 Body Worn Videos cameras in service.
  • 186 sites undergone network transformation and 3 of the Met Command and Control Emergency Services 999 sites undergone successful network upgrades.

Related resources

Case study

Multi-agency collaboration

Supporting vulnerable citizens with multi-agency collaboration in South Wales

Thought leadership

Digital Vision for Government

How digital and technological innovations can be used to re-imagine citizen-centric services across Government.

White Paper

Supporting the UK’s national surveillance strategy

A vision for an integrated surveillance platform that uses the data collected by multiple organisations

Related information

Police

Multi-Agency Information Transfer

Our experts

Jon Mottershead

Client Executive – Police, UK

Follow or contact Jon:

Linkedin | Mail

Lis Sheppard

Police Strategy Director, UK

Follow or contact Lis:

Linkedin | Mail

Cathy James

UK&I Sales Director, Public Sector & Defence

Follow or contact Cathy:

Linkedin | Mail

More client stories

bluedash

World-class customer support and SecOps via ServiceNow

Streamlined and efficient service experience

Elevated employee experience ServiceNow manufacturing

Central European healthcare optimized with SAP S/4HANA

Flowing naturally to business efficiency

Upgrading to SAP S/4HANA stimulates business growth

Digitally transforming healthcare in Australia

Scottish Water wastewater network management

Interested in our solutions?