Industry: Police
Region: London
HQ: London
Company size: 33,000 officers together with about 14,200 police staff, 270 traffic wardens and 4,700 Police Community Support Officers (PCSOs).
The Met, like many other police services, is undertaking a digital transformation to deal with the challenges of changing crime and the need to engage better with the citizens of London, whilst proving value for money.
The challenge
Over the past 18 months* the Met’s IT function, Digital Policing, have delivered an unprecedented number of key projects, services and products to support their strategy of giving their customers the best possible technology experience, including police officers, staff and members of the public. *March 2017-September 2018.
As the Met’s SIAM partner and service desk provider, we are proud of our role in helping the Met to identify and deploy the right technology efficiently to help make London the safest global city.
The solution
- 29000 mobile laptops and tablets deployed to front line officers and police staff.
- Providing a large scale, critical service provision to ensure customers receive support to the IT services requirements.
- Enabling officers to arrive at incidents promptly due to traffic aware directions provided, informed about the incident and the public receive a faster, more personalised and informed service.
- Redeployment of existing equipment from old data centres to new facilities, repurposing hardware to provide a virtualised environment where possible and delivering £10m of revenue back to the Met.
- Supporting the direct capture of evidence and driving a greater degree of transparency and public confidence.
- Strengthening infrastructure to increase network capacity and resilience to handle very large amounts of data generated by the new technologies being deployed.
Business benefit
- Increasing the information available to officers, allowing applications to be accessed whilst on patrol and reduce the amount of time spent in police stations.
- 4/7 IT service desk with 84% of calls answered within 20 seconds, 403,446 tickets raised, >68% of which were fixed first time.
- 1,000 vehicles now have new In-Vehicle Mobile Applications (IVMA).
- Data centre migration – 1,341 servers, 1034 physical decommissions, 95 apps, 61% KW power saved with a cost reduction of 57%.
- 21,921 Body Worn Videos cameras in service.
- 186 sites undergone network transformation and 3 of the Met Command and Control Emergency Services 999 sites undergone successful network upgrades.
Related resources
Case study
Multi-agency collaboration
Supporting vulnerable citizens with multi-agency collaboration in South Wales
Thought leadership
Digital Vision for Government
How digital and technological innovations can be used to re-imagine citizen-centric services across Government.
White Paper
Supporting the UK’s national surveillance strategy
A vision for an integrated surveillance platform that uses the data collected by multiple organisations
Related information
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Multi-Agency Information Transfer
Our experts
Jon Mottershead
Client Executive – Police, UK
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Lis Sheppard
Police Strategy Director, UK
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Cathy James
UK&I Sales Director, Public Sector & Defence
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