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AB Agri elevated its employee experience with ServiceNow

ServiceNow HR service delivery automated processes, increased productivity and enabled self-service

AB Agri

Industry: Manufacturing
Region: Global
Solution: Custom HR tool build and implementation

“HIVE allows us to create a central one-stop shop for all our HR and payroll queries.”

Louise McEachran
Head of People Services, AB Agri

Motivated by employees

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AB Agri is a £1.2 billion global agri-food business, and as the agricultural division of Associated British Foods, it focuses on animal nutrition and agricultural services. The company is operated by more than 3,000 employees spanning many languages, professions and continents. Their experience as employees is what motivated AB Agri to make a change.

Employee data and documents were held in separate systems, making HR workflows challenging and costly. The lack of digitalization and innovation was proving time-consuming, especially to employees without access to company devices. And HR case management without a centralized system resulted in inconsistent HR responses.

These irregularities generally were difficult to analyze, as were performance metrics – which made everything difficult to improve.

Quality of work life

To simplify its employees’ work lives and improve productivity, AB Agri needed to transform and automate its HR processes. It selected Engage ESM, the Atos ServiceNow practice, as its implementation partner for a solution to turn its HR pain points into a force for good.

AB Agri, Engage ESM and ServiceNow teamed up on a Jumpstart blueprint approach to create and implemented a new customized HR tool called HIVE. It combines core HR modules into one system integrated with SuccessFactors.

One-stop shop

The ServiceNow implementation enables AB Agri to benefit from consistent HR processes and all the other advantages of a single platform including reliable, accurate employee data and better analytics.

Louise McEachran, Head of People Services at AB Agri added, “HIVE allows us to create a central one-stop shop for all our HR and payroll queries. We’ve already seen a positive difference since the tool’s rollout, with our global colleagues using the system to get the information and answers they need quicker and easier than before – through the live chat, mobile app, and the employee portal. HIVE has also freed up time for our wider HR colleagues and line managers, who no longer answer these queries, as people can come to us directly. We’re looking forward to seeing the difference HIVE makes to our business as we continue to adopt the tool.”

In fact, 695 cases were solved in the first two months.

Employees gained time-saving self-service tools, and their employer now has the foundations to support a growing knowledge base.

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