“For NHS Blood and Transplant, the upgrade to the latest version of ServiceNow was absolutely critical. But we lacked the internal ServiceNow expertise necessary for such an undertaking. Engage ESM /Atos brought the thought leadership as well as the passion and the commitment needed to make a real success of the upgrade project.”
Wendy Dewey, IT Service Manager at NHS Blood and Transplant
Our partnership
4.97/5 CSAT
Ranked #1 overall for the voice of the customer in 2021.
1,o00+
Dedicated ServiceNow experts, totalizing more than 1100 certifications.
18+ years
Experience as an Enterprise Service Management leader.
14 years
Partnership with ServiceNow.
Trusted ServiceNow Partner
Gold Services, Gold Sales, and Global ServiceNow Elite Partner.
Global delivery capability
We consult, implement, and support customers worldwide.
We’re facing dramatic shifts in the world—and our economies. The enterprise of the future needs to achieve better performance, reduce manual workloads, and mitigate risks.
- Digital transformation is imperative. But legacy systems hold business back at every turn.
- Disparate solutions and outdated on-premise tools can be costly to maintain and provide unreliable service.
- As we demand faster, more efficient services, these inefficiencies and manual processes lead to dissatisfaction—for customers and employees.
- To meet growing demand and keep up with competitive pressures, businesses need to deliver new offerings quickly, while cutting costs and meeting evolving regulatory requirements.
Now is the time to design the future of the digital space with a cloud-first managed services model that serves the public interest.
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Our solutions
Our consultative approach includes full design, implementation, and support services across the breadth of ServiceNow solutions, including implementation, integration and support services for HR, employees & Customer Service.
Atos enhanced support gives you access to a pool of Consultants who provide an extension of your capabilities, and our expertise enables integration of ServiceNow with other solutions including AppDynamics, Google Cloud & SAP.
Total Care Support
Enhanced and managed support services
Training and Enablement
Standard and bespoke
Technical Services
Onsite, nearshore and offshore
Service Management Strategy
Advisory and Consulting
Organizational Change Management
Advisory and Execution
Process Consultancy
Best-in class frameworks and accelerators
Our approach
Industry expertise
- We consult for, design, implement and support ServiceNow solutions at pace
- Global industry expertise across IT, Customer Service and HR
- We have thousands of man-years experience in doing this and we’re one of the first global Elite partners for ServiceNow
Peace of mind
- ServiceNow is embedded into the services we consume and manage for ourselves and customers
- With a culture driven by customer satisfaction, we have global, referenceable customers as our evangelists
- We treat our customers as strategic partners
Global best practices
- We bring blueprints and the required thought leadership to our customers
- We do not just focus on process and technology, but also the hearts and minds (comms and adoption)
- We are not afraid to challenge the status quo
Enhanced public cloud capabilities
- We can help you manage your complex services in the cloud
- We are experienced integrating ServiceNow with other solutions
- Other partners include AppDynamics, AWS, Google Cloud and SAP
Related resources
Client story
Streamlined and efficient people services for NHSBT
ServiceNow upped NHSBT’s patient and employee experiences.
Client story
World-class customer support and SecOps via ServiceNow
Financial services firm integrated third-party providers to enhance cybersecurity and customer experience.
Client story
AB Agri elevated its employee experience with ServiceNow
ServiceNow HR service delivery automated processes, increased productivity and enabled self-service.
Video
When will be your Go-Live cake day?
With Engage ESM, Atos, ServiceNow implementations we like to celebrate with a GoLive cake!
Analyst quotes
“Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.”
- PAC Innovation Radar ServiceNow Services 2021: Best in Class
- HfS ServiceNow Services 2021: Ranked #6 overall
- Everest ServiceNow Services PEAK Matrix® Assessment : 2022 Major Contenders, 2021 Leaders
Our experts
Paul Lloyd
Global Heads of Sales
Paula Howard
Global Head of Marketing
Paul Jenkins
CTO
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com
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