“For NHS Blood and Transplant, the upgrade to the latest version of ServiceNow was absolutely critical. But we lacked the internal ServiceNow expertise necessary for such an undertaking. Engage ESM /Atos brought the thought leadership as well as the passion and the commitment needed to make a real success of the upgrade project.”
Wendy Dewey, IT Service Manager at NHS Blood and Transplant
Our partnership
Atos, a Global ServiceNow Elite Partner, has built a global Alliance with ServiceNow,
- to provide customers enterprise-wide, next-generation digital workflows for business and IT through Engage ESM, our global centre of excellence for ServiceNow
- to bring to all our customers our expertise and tools integrating ServiceNow to provide highly automated and efficient IT Managed Services.
The ServiceNow platform enables digital transformation, automation and improved visibility of workflows across your enterprise. This in turn helps you to achieve better performance, reduce manual workloads and mitigate risks.
As one of the first partners to adopt an enterprise-wide Service Management approach, we know how to best utilize the ServiceNow platform to deliver better business outcomes in every industry. You benefit from our proven methodologies as well as industry-wide experience and expertise across related areas, including big data and AI, Industry 4.0, data centre infrastructure, hybrid cloud, HPC and Cybersecurity.
Whether collaborating with you for new or existing ServiceNow implementations to enterprise-wide digital transformation integrating ServiceNow, we are here to help you deliver a better approach that unlocks more ROI and business outcomes more quickly.
9.6 CSAT
Customer satisfaction, 2019 average as measured by ServiceNow.
400+
Dedicated ServiceNow experts, totalizing more than 1100 certifications.
18+ years
Experience as an Enterprise Service Management leader.
12 years
Partnership with ServiceNow.
Trusted ServiceNow Partner
Gold Services, Gold Sales, and Global ServiceNow Elite Partner.
Global delivery capability
We consult, implement, and support customers worldwide.
Our solutions
Our consultative approach includes full design, implementation and support services across the breadth of ServiceNow solutions.
Our solutions include:
Consulting and Digital Transformation and Integration.
Implementing, Integrating and Supporting ServiceNow for HR and Employees.
Implementing, Integrating and Supporting ServiceNow for Employees.
Implementing, Integrating and Supporting ServiceNow for Customer Service.
Enhanced Support, gives you access to BAU Consultants who provide an extension of your capabilities.
Integrating ServiceNow with other solutions including AppDynamics, Google Cloud and SAP.
Our approach
Industry expertise
- We consult for, design, implement and support ServiceNow solutions at pace
- Global industry expertise across IT, Customer Service and HR
- We have thousands of man-years experience in doing this and we’re one of the first global Elite partners for ServiceNow.
Peace of mind
- ServiceNowis imbedded into the services we consume and manage for ourselves and customers
- With a culture driven by customer satisfaction, we have global, referenceable customers as our evangelists
- We treat our customers as strategic partners.
Global best practices
- We bring blueprints and the required thought leadership to our customers
- We do not just focus on process and technology, but also the hearts and minds (comms and adoption)
- We are not afraid to challenge the status quo.
Enhanced public cloud capabilities
- We can help you manage your complex services in the cloud
- We are experienced integrating ServiceNow with other solutions
- Other partners include AppDynamics, AWS, Google Cloud and SAP.
Analyst quotes
“Acquisition of Engage ESM has changed the narrative: Atos was relatively late to the ServiceNow services ecosystem; however, the acquisition of ServiceNow and Enterprise Service Management specialist Engage ESM has enabled the firm to leverage the talent, capability, and approach from the experienced firm to supplement its own offering and build a more compelling narrative.”
Related resources
White paper
Improving Productivity with Cloud Automation
A new technology interface to make digital workplace features available at the Service Management level.
Our experts
Paul Lloyd
Global Heads of Sales
Alex Porter
Global Head of Marketing
Paul Jenkins
CTO
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com
© 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.