Intelligent mediation: Modernizing service provisioning and activation

Across the telecoms industry, companies have been hugely successful in reducing both time-to-market and their response time. Just a few years ago, it could take up to a week to activate a SIM card; now, this can be done with just a quick text or call.

Communication service providers (operators) are under pressure to orchestrate and automate every stage of their service lifecycle in real time. Customers can change their plans and make different device choices at any point, leading to increased expectations and unexpected demands on service providers.

Growing demand, increasing complexity

The demand for network connections and capacity continues to grow. Every month, the diversity of fixed and mobile services increases exponentially. With customers using multiple devices to access various applications across any network infrastructure, the complexity of service models and the interdependency of service features and functions is exploding. Today, we have 5G, with multi-edge computing (MEC) and network slicing. Soon it will be 6G.

When it comes to decomposing a service order and piecing it correctly together again, operators must navigate a complex matrix of provisioning and activation processes, solutions and vendors. Each formation of physical and virtual network elements has its own configuration process. Many different interfaces and elements must be aligned to deliver each piece of the order — especially for enterprise customers.

Moving toward a future-ready IT environment

Traditionally, operators have handled the uniqueness and complexity of business service provisioning and activation by applying often costly resources and manual processes to each individual service order. However, meeting increased market and customer demands is difficult using existing systems and data. In today’s more complex hybrid network environments, it can be difficult, slow and expensive to swap network elements from different vendors, each with their own activation systems. With budget constraints and operational pressures, operators know they must introduce more automation, consolidate their operations support systems (OSS) and business support systems (BSS) and move to the cloud.

Simplifying service provisioning and activation

Operators need a simple, fast and powerful way to provision and activate services — with the flexibility to adapt as telecoms services and networks evolve, from IoT to 5G and MEC.
This requires the separation of the BSS elements of order capture and catalog from the OSS elements of order decomposition, provisioning and activation. Instead of a confusing mix of different interfaces and integrations, operators can create one centralized environment for service provisioning, order decomposition and activation.
This enables companies to reduce the complexity of provisioning and activating domestic consumer and enterprise orders, while increasing agility and flexibility, irrespective of different network elements and vendors.

A light solution for a heavy task

We offer operators a flexible way to provision, activate services, and mediate across new and existing physical and virtual networks. The platform intelligently mediates between multi-vendor network elements on one side and OSS/BSS applications on the other, enabling operators to easily swap in and out different physical or virtual network elements from different vendors.

Our aim is to enable automation and simplification of service and device activation workflows using clients' existing OSS. Without any databases, This lightweight solution can be configured and deployed very quickly, making it possible to provision and manage even the most complex services as one integrated workflow.

Seamless, vendor-agnostic solutions for faster adaptability

Solutions need to be vendor-agnostic to enable operators to readily migrate to next-generation infrastructure without interrupting ongoing services. We understood this business need and addressed this when developing our solution. It makes service activation faster and more efficient, reducing OPEX spends and time-to market for new services while ensuring service continuity and minimizing any transition costs. This is part of much larger telecoms transformation, wherein more and more operators are looking for an end-to-end service fulfillment layer, right from service creation through activation and on to orchestration and fault resolution.

Speed: The essential competitive edge

Any new service provisioning and activation solution must work seamlessly with existing networks and OSS. That’s why operators need integration partners to work with them, understand their unique OSS transformation strategy, and implement and integrate cloud-based OSS solutions to manage hybrid network assets.

Service provisioning and activation is a critical domain that can give operators a unique competitive edge. They can very quickly activate 5G services and network slicing, which is a key differentiator — especially for enterprise use cases. For example, an order for a private 5G mobile network to stream a football match is a very specific, time-stamped requirement.

Service provisioning and activation is a critical domain that can give operators a unique competitive edge.

It’s clear that anything that gives an operator added speed and responsiveness to customer demand is vital in the age of always-on, anytime, anywhere.

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About Yogesh Bhalla
Principal Consultant, Global OSS & MANO, TMT
Yogesh has 15 years of experience in telecom and enterprise IT with certification in the public Cloud arena. Currently, he is responsible for architecting e2e OSS solutions with a primary focus on orchestration, fulfilment, assurance and network management solutions. Prior to this experience, Yogesh worked with Ericsson, Nokia and Wipro as a solution consultant in the OSS and cloud domains.