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Intelligent Care Center

Implement next-generation employee support with an intelligent service desk and support team built for the digital workplace

Intelligent, proactive support for your employee needs

As the old saying goes, “Take care of your employees and they will take care of your business.”

Today, one of the key challenges that enterprises face is delivering seamless, engaging IT support that contributes positively to their employees experience.

Modern workers want more choice and flexibility than ever, with hybrid home, remote and office workplaces, plus the ability to leverage personal devices and services to get the job done. This means your IT service desk and support team must provide immediate, effective assistance — with flexible local, online or virtual support options.

Our omnichannel support approach helps securely deliver support for the devices your employees need — whenever and wherever they need them.

Our capabilities

Our intelligent care center services leverage automation, cognitive analytics, virtual agents, remote diagnostics, innovative device provisioning and robust asset tracking for a secure, frictionless employee device support experience.

Online support

Our omnichannel approach uses automation, cognitive analytics, intelligent virtual agents with real-time translation, remote diagnostics and innovative logistics solutions to serve your employees anywhere, on any device and in any language.

Local support

Locally we facilitate all types of on-site and face-to-face support for employees, with services that include break-fix resolution, smart hands support, in-person and virtual tech bars, smart lockers and vending machines.

Lockers and Vending

We enable local, integrated, 24/7 provisioning and return with our smart lockers and vending solutions, to provide fast, easy, and traceable access to everyday IT consumables and higher value, larger IT hardware.

Tech bars

Tech bars deliver centralized support, guidance and training, with experienced engineers providing a consumer-like support experience tailored to the needs and workstyles of employees.

How we make an impact

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Care Quality Commission

Care Quality Commission

Creating a new digital workplace

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The CQC and Atos collaborated on an ambitious project to revamp how it delivers high-quality care to citizens.

Scottish Water

Scottish Water

Enabling “work anywhere” workplaces
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Atos helped the utility implement a new cloud-managed desktop service to provide a secure, hassle-free employee experience.

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Dive deeper

Blog

Empowering employees, one desktop at a time

Read more > 
Press release

Atos named a Leader in Gartner’s Magic Quadrant for digital workplace services.

Read more > 

Meet our experts

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Mohamed El Mahmdi Lamhamdi

Global Product Manager, Intelligent Care Center Online

  • Email Mohamed El Mahmdi Lamhamdi
  • Follow Mohamed El Mahmdi Lamhamdi on LinkedIn
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Sharon Harris

Global Product Manager, Device Subscription Service and Hardware Asset Management

  • Email Sharon Harris

Contact us for more information or to book a one-on-one meeting

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