Manage multiple service providers as a single virtual team
Most organizations rely on often complex combinations of specialist service providers. This favors innovation, but challenges alignment and accountability. The more effectively you can coordinate your often complex service ecosystem, the better your business performs.
What if all your service partners worked as a single virtual team – focused and coordinated to help you meet your business objectives? Discover Atos Service Integration and Management.
Taking the lead in service integration
Atos Multi-Sourcing Service Integration (MSI) provides a rigorous and formal approach to getting the best from an extended network of service providers. As acknowledged leaders in IT outsourcing and infrastructure and data management, Atos offers extended abilities in complex service coordination.
Control and agility
Formal models for multi-service management give you a seamless service eco-system.
Unity of governance
Establish governance models shared by all service providers for clarity and accountability.
Cost reduction
Industrialized service management reduces cost and demand.
Reporting intelligence
Realtime dashboards deliver actionable intelligence and insight.
Creating a sustainable service eco-system
As your Service Integration and Management partner, Atos works with you to audit and assess the effectiveness of your extended service network. We will rationalize pricing models, and most importantly, establish the means by which all service partners are able to contribute to common business goals.
Defining the Service Model
Conducting a complete service audit and rationalizing service towers.
Transitioning
Implement the new model with focus on business continuity, information security risk and governance.
Operation
Achieve continuous operation delivery, supported by a MSI service hub, with clear and intelligent performance and financial reporting.
Continuous Innovation
Ensure that all service profiles are fit for changing purpose, exploiting both data analytics and performance benchmarking.
Related resources
Position Paper
MSI Implementation
Share the experience of Atos MSI professionals with insight into benefits and challenges
White Paper
Transforming Service Delivery
A compelling perspective on changing public sector service approaches
Our experts
David Johnson
Global IDM Portfolio Manager