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Enfield Council – Innovative adoption of a Service Integration and Management (SIAM) approach – Case Study

Atos, has successfully enabled Enfield Council to become the first in local Government to move their ICT delivery model to become Service Integration and Management (SIAM) based.

The move brings them in line with the Cabinet Office proposed operating model allowing them to be cost efficient as well as flexible. The new delivery model will provide 25% cost reduction on core IT central costs and 20% on projects.

This highlights Atos’ ability to work hand-in-hand with local authority customers, to identify future IT trends and options then take a conventionally structured ICT services contract and transform it into a more cost-effective and flexible arrangement, based on the SIAM/Towers model. Atos has built up significant understanding of SIAM, advising and delivering in Public and Private sectors.

At the time of writing, this is the first application of a SIAM model in Local Government in the UK. Enfield is on target to be the first Local Authority to adopt a SIAM based operating model.

“LBE commissioned Atos to evaluate options for moving forward with our current arrangements for ICT. They were very flexible around the needs of the Council and its senior management team. Atos brought deep insight into future IT trends, technology strategy and emerging operating models. The approach was entirely collaborative across all parties including our outsource partner. Atos supported us throughout the negotiation period which culminated in the successful outcome of a revised contract signed by both parties. This was endorsed by LBEs Executive in February 2014.”

Tim Kidd, Head of IT Supplier Management,
London Borough of Enfield

Download this case study

Enfield Council – Transforming the IT landscape in local government – Case Study

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Our expert

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Jim White

Associate Partner, Business Consulting

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