Nimbix Support Plans
Nimbix Supercomputing Suite > Support Plans
Basic
$100 USD per month
Includes:
- Billing and general account support
- Access to platform documentation, Help Center articles, and licensing troubleshooting
- Ticket-based support
Service level agreement:
- 72-hour response time during business hours of 8 AM to 5 PM Central Time
Business
$500 USD per month
Includes:
- All items from the Basic support plan
- Plus, third-party application support (applications in HyperHub, platform support)
- Ticket-based support
Service-level agreement:
- 6-hour response time during business hours of 8 AM to 5 PM Central Time
Enterprise
$1,200 USD per month
Includes:
- All items from the Basic and Business support plans
- Ticket and phone-based support
Service-level agreement:
- 4-hour response time, 24 hours a day, 7 days per week
Enterprise Plus
Starting at $2,400 USD per month
- Configurable based on customer needs
- Service-level agreement: Custom