Nimbix Support Plans

Basic

$100 USD per month

Includes:

  • Billing and general account support
  • Support from an experienced developer
  • Access to platform documentation, Help Center articles, and licensing troubleshooting
  • Ticket-based support

Service level agreement:

  • 72-hour response time during business hours of 8 AM to 5 PM Central Time
Business

$500 USD per month

Includes:

  • All items from the Basic support plan
  • Plus, third-party application support (applications in HyperHub, platform support)
  • Ticket-based support

Service-level agreement:

  • 6-hour response time during business hours of 8 AM to 5 PM Central Time
Enterprise

$1,200 USD per month

Includes:

  • All items from the Basic and Business support plans
  • Ticket and phone-based support

Service-level agreement:

  • 4-hour response time, 24 hours a day, 7 days per week
Enterprise Plus

Starting at $2,400 USD per month

  • Configurable based on customer needs
  • Service-level agreement: Custom