Enterprise Content Management
The journey from digital information to digital transformation
Enterprise Content Management (ECM) offering support an enterprise in their digital transformation journey by providing innovative solutions to capture, process content using workflows and deliver personalized content by providing omni channel experience.
Offering
Eviden ECM practice’s offering are carved out based on the market expectation.
Digital Content Services
- Digitization (OCR/ICR)
- Content process Automation
- Document Management
- Electronic Records Management
Manage entire content lifecycle from capturing till disposition.
Web Experience Management
- Website Modernization
- Personalization and Multi-Channel Communications
- Content collaboration and Deployment
- Website management
Omnichannel delivery of content (B2C,B2C,B2E) to users to the devices of their choice
Customer Communication Management
- Communications architecture & Strategy
- Communication template rationalization and migration
- Communication Authoring or composition
- Responsive design for multiple touch points
Templated communication for a large audience, real time and interactive
Enterprise Information Archival
- Archival strategy
- Information retention management
- Cold & live Information archival
- Information Retrieval
Archival of content from legacy to universal archival as Information repository
Enterprise Search
Intelligent Content Management Platform
Intelligent content management platforms enable’s and better equip the content driven enterprise to win, serve, and retain customers and manage huge volume of unstructured and semi-structured data
ECM practice delivers:
- Intelligent content services based on leading ECM platforms to manage entire content life cycle
- Improved customer experience and more efficient workflows
- Easy Integration & better collaboration
- Faster Search and retrieval
- Compliant data archiving and retention
- Improved user experience and content-driven personalization
- Cloud Adoption to reduce capex and Opex
Service portfolio
Product portfolio
Strong collaboration / partnership with product leaders in ECM market
Experience
Enterprise content management & composition
A Leading Telecom provider to capture, manage and presentment Delivery Platform as Enterprise document management and composition platform. Eviden helped implement a centralized document management system which ensures full lifecycle management, from capture through to extraction, validation and storage.
Digital Delivery Transformation using CMS
Eviden helped the global asset – based financial solutions in designing and developing a scalable external facing customer care portal with seamless UX for loan and lease active customers. Provided omnichannel support adding tablet and mobile touchpoints. Applied best practices and recommendations.
Scalable Customer communication Delivery Platform
Eviden redesigned Customers’ existing multi technology print policy applications into a new generation Customer communication management (CCM) platform This brought in scalability and flexibility to enhance customers business needs. Also brings unification & strategic priority with bi-directional communication
Enterprise Information
Archival
Eviden supports a worldwide acting technology/industry company to maintain multiple archiving platforms. Eviden manages the SAP and Non-SAP (audit-proof) archiving needs in context of Service Management, Application Management and Application Development.
Contact
Rajesh TV
Global Head of Enterprise Content Management
Follow or contact Rajesh
