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Enterprise Content Management Services

Enterprise Content Management (ECM) offering support an enterprise in their digital transformation journey by providing innovative solutions to capture, process content using workflows and deliver personalized content by providing omni channel experience.

Offering

Atos ECM practice’s offering are carved out based on the market expectation.

Digital Content Services

  • Digitization (OCR/ICR)
  • Content process Automation
  • Document Management
  • Electronic Records Management

Manage entire content lifecycle from capturing till disposition.

Web Experience Management

  • Website Modernization
  • Personalization and Multi-Channel Communications
  • Content collaboration and Deployment
  • Website management

Omnichannel delivery of content (B2C,B2C,B2E) to users to the devices of their choice

Customer Communication Management

  • Communications architecture & Strategy
  • Communication template rationalization and migration
  • Communication Authoring or composition
  • Responsive design for multiple touch points

Templated communication for a large audience, real time and interactive

Enterprise Information Archival

  • Archival strategy
  • Information retention management
  • Cold & live Information archival
  • Information Retrieval

Archival of content from legacy to universal archival as Information repository

Platform ModernizationIntegration ServicesAI&MLCloud/Hybrid
Enterprise Search

Intelligent Content Management Platform

Intelligent content management platforms enable’s and better equip the content driven enterprise to win, serve, and retain customers and manage huge volume of unstructured and semi-structured data

ECM practice delivers:

  • Intelligent content services based on leading ECM platforms to manage entire content life cycle
  • Improved customer experience and more efficient workflows
  • Easy Integration & better collaboration
  • Faster Search and retrieval
  • Compliant data archiving and retention
  • Improved user experience and content-driven personalization
  • Cloud Adoption to reduce capex and Opex

Service portfolio

Product portfolio

Strong collaboration / partnership with product leaders in ECM market

Experience

Enterprise content management & composition

A Leading Telecom provider to capture, manage and presentment Delivery Platform as Enterprise document management and composition platform. Atos helped implement a centralized document management system which ensures full lifecycle management, from capture through to extraction, validation and storage.

Digital Delivery Transformation using CMS

Atos helped the global asset – based financial solutions in designing and developing a scalable external facing customer care portal with seamless UX for loan and lease active customers. Provided omnichannel support adding tablet and mobile touchpoints. Applied best practices and recommendations.

Scalable Customer communication Delivery Platform

Atos redesigned Customers’ existing multi technology print policy applications into a new generation Customer communication management (CCM) platform This brought in scalability and flexibility to enhance customers business needs. Also brings unification & strategic priority with bi-directional communication

Enterprise Information
Archival

Atos supports a worldwide acting technology/industry company to maintain multiple archiving platforms. Atos manages the SAP and Non-SAP (audit-proof) archiving needs in context of Service Management, Application Management and Application Development.

Contact

Rajesh T V

Rajesh

Global Head of Enterprise Content Management

Follow or contact Rajesh