Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | Pardot Privacy Policy | Oktopost Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Cognitive Robotic Automation Solutions

As digital becomes your primary channel for customer contact, isn’t it time to take advantage of new cognitive technologies?

While almost 70% of smartphone owners now use voice assistants to search for information and launch apps. It’s now time to ask our virtual assistants to do much more.

With the Atos Virtual Assistant (AVA), we offer the means to radically improve digital customer contact using advanced cognitive and robotics technologies.

AVA allows you to offer instant, round-the-clock response to both spoken and written customer enquiries.

By automating between 40-80% of customer requests, you raise the quality of client satisfaction while radically reducing the cost of routine request management.

Learning from every interaction, the harder AVA works, the better it gets. And where personal contact adds real value, you can switch seamlessly to local-language, agent-assisted contact.

AVA exploits cognitive technologies including OCR, image recognition, and SMS texting in back-office operations using Robotic Process Automation (RPA) technologies for business and IT process operation.

78-92% positive user feedback

Why choose the Atos Virtual Assistant?

Atos Virtual Assistant combined with Automation and Robotics can transform e.g. customer services into a “zero-touch” digital self-services around the clock service for end users and help saving time and money.
With AVA, you will meet the service expectations of increasingly sophisticated customers, while driving down operational cost and complexity.

Because AVA is self-learning, you will also benefit from a continually growing resource of valuable customer information.

Agility

Combine automated and assisted response to deliver the best in customer service with integrated chat for a more personal engagement.

Insight

Self-service analytics make the way in which every contact adds to the actionable customer intelligence transparent. This is essential for customer satisfaction and innovative service development.

Robotic Automation

Achieve fully automated first time resolution rates on 40-80% of all service requests by combining knowledge automation with robotic process automation for standard business processes.

Local Langauages

Natural language engagement in English, French, German, Italian, Portuguese and Spanish.

Related resources

Thought Leadership

Look Out Trends

Explore the emerging trends and technologies that will drive innovation.

Market Context

CxO Agenda

As you start your digital journey, understanding how your challenges might evolve will help you to be more resilient, more prepared for the uncertainties that lie ahead.

Blog

Ground Breaking – Understanding the Digital Shockwaves

The digital revolution has the power to change everything.

Related Solutions

bluedash

AVA is complemented by an extensive portfolio of Atos workplace and client engagement solutions and services.

Atos Digital Workplace

Enhance all customer contact roles with AVA.

Next Generation Application Management Services

Create and manage cloud-native customer contact applications.

wheel icon

Cognitive Robotics Automation Consulting

Automate your business processes with cognitive robotics to boost productivity, quality and speed results while reducing cost and risk.

Our experts

Image of an expert

Cameron Orr

Principal Consultant, Business Performance Improvement
Image of an expert

Reza Khalesi

Partner, Head of Business Performance Improvement

Interested in our Cognitive Robotic Automation Solutions?